Experience

RemeGen Biosciences

• United States
• Biotechnology
• 1 - 100 Employee

• Lab and Operations Associate

  • Aug 2021 - Present



Advanced ChemBlocks Inc (AChemBlock)

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Operations and Customer Support

  • Mar 2021 - Jul 2021

  Supported , Coordinate and Managed the Operational Aspects of Pharmaceutical Compound / Chemical supplies from order to shipment to billing and customer service. Supported , Coordinate and Managed the Operational Aspects of Pharmaceutical Compound / Chemical supplies from order to shipment to billing and customer service.



Sierra Monitor Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business and Sales Operations Manager

  • Oct 2013 - Jan 2020

  Provided leadership & training for the product development, oversee, supporting all projects pipeline & develop an effective sales process to enable growth of the organization. - Maintained and supported 150+ customer accounts across regional sales channel including Domestic and International markets, generating pricing quotation, processing purchase order, reviewing and compiling list of documentation for project proposal, and follow-up closely customer inquiries and issues to ensure resolve in a timely manner. - Assisted and coordinated with 25+ regional sales team leader activities including interacting with cross functional team to analysis and resolving customer issues, preparing various metrics and forecast report monthly and providing data support adhering company policy during project execution period. - Reviewed purchased order and contract information; terms of condition and financial information are aligned with quote acceptance to ensure accurate order processing in the system. - Created and updated new and existing customer contact information in Salesforce CRM system, gather up-to-date relevant files, data and insight to add into customer account pipeline accurately. - Managed and maintained new and existing customer profile accounts in Salesforce CRM system including validate customer billing information (wire transfer and bank account), generate and report tracking and improve data hygiene in CRM system through daily maintenance and proactive cleanup efforts. - Partnered closely in the fast-paced environment with the CEO, Department Head, Directors & the team on all levels of essential operations and administrative tasks. - Collaborated closely with the internal department and sales team to address all customers’ problems/inquiries and ensure the teams exceed customer expectations and proactive to provide feedback to improve the areas of process and workflow improvement. - Prioritized and managed multiple projects efficiently within strict deadline.



Classic Components Corp.

• United States
• Semiconductor Manufacturing
• 100 - 200 Employee

• Account Manager Assistant

  • Oct 2010 - Sep 2013

  Supported multi-faceted initiatives composed of OEM and CEM accounts management and development through managing various forms of report to management review. Supported multi-faceted initiatives composed of OEM and CEM accounts management and development through managing various forms of report to management review.



HCL Finance Inc

• San Jose, California

• Office Manager

  • Jan 2008 - Sep 2010

  Supported and developed intra-office communications protocols, streamlining administrative procedures, inventory controls, office staff supervision, and task delegation. ● Managed office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored. ● Ensured office financial objectives are met by preparing the annual budget for the office, planning the expenditures, analyzing variances, and carrying out necessary corrections that may arise. ● Responded and monitored issue resolutions to ensure expected turnaround times were met and proper corrective action steps taken, and proactively updated the customer and management team on issue status.