Experience

Piran Technologies

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Technical Account Manager

  • Jun 2022 - Present

  As part of taking on this role within Piran Tech, it was requested that I work directly with senior management to implement an efficient and robust Sales process to ensure that new opportunities were followed through to completion. The new sales process enabled the business to quickly monitor the Sales process from a single dashboard as well as providing 'drill down' reporting into: - Customer Expenditure - Resource Closed Sales Figures per year and month- Monitoring and Alerting to Low Customer Feedback The role also includes the management of customer accounts, technical sales and project planning in conjunction with the Piran Tech team.

• Service Desk Manager

  • Jul 2019 - Jun 2022

  My role is primarily to implement and maintain fast and efficient delivery of service to customers, whether that be through Support or Project Management. It also includes ensuring that key performance indicators are met for our customers on Service Level Agreements, as well as adhoc support. My role also includes: - Ensuring regular maintenance of networks and severs is completed. - Monitoring & Set-up of Cloud Based Solutions. - Full support & installation of Office 365 & Exchange Online. - Configuration, Installation & Support of Windows Server 2012/R2, 2016, 2019 & 2022- Configuration, Installation & Support of Microsoft Exchange On-Premise Systems. - Project Planning, Installation, Configuration & High Level Support of 3CX PBX Systems.- Installation & Configuration of Security based software(s) such as ESET Endpoint Solutions (Antivirus & Encryption). - Working closely with Piran Technologies senior management & account manager(s). - Working closely with customers to deliver efficient upgrades to networking and physical infrastructure through project planning. - Working inclusively as part of the engineering team to ensure that customer expectations and SLAs are met.- Ensuring that Engineers are meeting KPIs and Targets to maximise their output. - Mentoring new members of staff to introduce them to Piran Technologies staff & clientele.

• Assistant Service Desk Manager

  • Apr 2019 - Jul 2019

• Systems Engineer

  • Jan 2019 - Jul 2019



GyllyTech

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • Sep 2016 - Dec 2018

  Working to deliver IT Support to the companies clientele. In addition to installations & cabling. Working to deliver IT Support to the companies clientele. In addition to installations & cabling.



GLL

• Wellness and Fitness Services
• 700 & Above Employee

• Swimming Instructor

  • Jan 2015 - Dec 2017

  My role involved teaching Swimming Lessons and ensuring progression in preparation for moving children to the next level of swimming following the STA Learn to Swim Program. Qualified with: STA Level 2 Award Swimming Teaching

• Lifeguard

  • Sep 2011 - Dec 2017

  My role includes: - Session supervision (Dryside & Wetside) - Cleaning of various areas around the centre. - Assisting in the setting up of sessions being run by the centre.- Dealing with accidents, and providing first aid if applicable.Qualified with: STA Level 2 - Pool LifeguardLevel 2 Basic Awareness in Safeguarding ChildrenSTA Level 3 Award in First Aid at Work



ICT Southwest Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Manager

  • Jun 2012 - May 2015

  My role included: - Management of the Service Desk team. - Hardware Installations. - Server maintenance, installation(s) and updates. - Windows OS installation, maintenance and updates. - Supplying of anti-virus solutions and installation(s). - VoIP system installations, maintenance and updates. - Network installation, maintenance & upgrades (including WiFi) - General support of Workstations and Servers. - Technical advice and guidance for the companies client base. Previous roles at ICT Southwest: IT Engineer Main duties: - Ensuring client workstations and servers were up to date. - Checking antivirus software was installed and working correctly. - General support of workstations and servers. - Network maintenance and installation(s).