Experience

Virtus Health, LLC

• United States
• Mental Health Care
• 1 - 100 Employee

• Center Administrator

  • Jul 2021 - Present

  Dedicated and Detail-Oriented Center Administrator with a focus on providing exceptional support and maintaining efficient operations. A summary of my key responsibilities includes: Front Desk Management: Greet and engage with parents, guardians, and staff, fostering a welcoming and supportive center environment. Manage phone calls, emails, and inquiries promptly and effectively. Facility Oversight: Conduct daily center walkthroughs, ensuring safety, cleanliness, and addressing center needs. Maintain the center budget, procure necessary supplies and materials, seeking supervisor approval as required. Scheduling and Coordination: Schedule clients, direct care staff, and supervisors using practice management systems. Collaborate with BCBAs to ensure optimal caseload management, goal hours attainment, and schedule adjustments when necessary. Communication and Collaboration: Facilitate communication with caregivers regarding schedule changes, provide notice in advance. Coordinate appointments with external service providers and obtain required documentation. Collaborate with BCBAs to support parents/caregivers and connect them with necessary resources. Administrative Tasks: Manage staff PTO and find coverage solutions. Track and report client attendance, conduct center billing, and ensure staff documentation is obtained and maintained. Address RBT attendance and conduct concerns, maintaining appropriate documentation. Health and Safety Compliance: Maintain center health and safety practices, conduct facility checklists, and adhere to procedures. Support site audits, establish relationships with outside providers, and participate in community efforts. With a strong commitment to delivering high-quality service, I actively contribute to the success of the center and collaborate with the team to achieve shared goals. Show less



Children's Therapy Innovations

• South Bend, Indiana, United States

• Office/Site Coordinator

  • Jan 2021 - Jun 2021

  Detail-oriented Office Coordinator with a strong focus on maintaining efficient office operations, payroll management, and file retention. Skilled in reviewing and approving supplies, assigning clerical functions, and ensuring smooth day-to-day office coordination. Proficient in HR functions, including recruiting, interviewing, and managing documentation such as I-9 and W-4 forms. Additionally, I have experience in the scheduling and supervision of Waiver Sites for individuals with disabilities, collaborating closely with case management, BDDS office, and families to ensure effective service delivery. I was dedicated to fostering positive relationships and providing exceptional support to both internal and external stakeholders. My multifaceted skill set and commitment to excellence enable me to contribute to organizational success by maintaining streamlined office operations and optimizing service delivery. Show less



Virtus Health, LLC

• United States
• Mental Health Care
• 1 - 100 Employee

• Registered Behavioral Technician

  • Jun 2018 - Nov 2020

  The Registered Behavior Technician (RBT) services provided by Virtus Health involve one-on-one or group activities as part of behavior analysis services. These services are defined and required by a behavior analysis service plan and may include assisting behavior analysts with assessments. I was responsible for monitoring behavior analysis services, implementing behavioral procedures, collecting and displaying data, and assisting in caregiver training. The ultimate goal is to enhance the independence of each client and provide necessary support to families through training opportunities. iI worked closely with caregivers to implement strategies outlined in the behavior support plan and achieve desired outcomes. I was expected to adhere to Virtus Health's policies and procedures and communicate openly with behavior analysts and Center Directors regarding client availability, service concerns, and other relevant issues. I reviewed behavior plans, document progress notes, support families and caregivers, assist in report development and assessments, and actively participate in meetings. Show less



Lifeline Youth & Family Services

• United States
• Individual and Family Services
• 200 - 300 Employee

• Family Consultant

  • Jul 2017 - Jun 2018

  Dedicated Case Manager committed to providing comprehensive support and guidance to clients in need. With a focus on meeting their individualized care requirements, I engaged clients regularly to assess their progress, collaborate on treatment plans, and coordinate appropriate educational, vocational, and recreational services. I prioritized ongoing support and ensure 24-hour emergency and crisis consultation availability, fostering a sense of safety and stability for clients. Meticulous documentation of all client interactions, monthly reports, court reports, and treatment plans is a key aspect of the role, maintaining accuracy and clarity. Respecting and valuing cultural diversity, I approached each client with sensitivity and empathy. Upholding strict confidentiality standards, I prioritized privacy and maintain trust in all client interactions. To provide effective and evidence-based care, I assisted clients in securing and maintaining employment, accompany them to court appearances, and coordinate access to community resources. Additionally, I empowered clients by helping them develop essential life skills such as effective parenting techniques, communication, problem-solving, conflict resolution, self-sufficiency, personal responsibility, and responsible thinking. Show less



Target

• United States
• Retail
• 700 & Above Employee

• Cosmetics Brand Team Member/Guest Service Team Member

  • Jul 2015 - Jun 2018

  Highly motivated and customer-focused Guest Services Representative with a passion for delivering exceptional service. Responsible for providing a positive and seamless guest experience at Target. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction. I successfully contributed to the significant growth of cosmetic product sales, achieving a remarkable increase of 14% in the month of May 2018. Through effective sales strategies and customer engagement, I played a key role in elevating the company's standing in the cosmetic sales ranking. Our efforts resulted in an impressive jump from our previous position to number 78 in the overall company rankings. Show less



Studio 23

• Granger, Indiana, United States

• Receptionist

  • Jun 2010 - May 2017

  Experienced salon receptionist/administrative assistant with exceptional customer service skills and a friendly demeanor. Responsible for creating a welcoming and positive first impression for salon guests. Proficient in handling phone calls, scheduling appointments, operating Point of Sale systems, and managing filing systems. Experienced salon receptionist/administrative assistant with exceptional customer service skills and a friendly demeanor. Responsible for creating a welcoming and positive first impression for salon guests. Proficient in handling phone calls, scheduling appointments, operating Point of Sale systems, and managing filing systems.