Sammantha Brooks
Customer Supply Chain Manager at SC Johnson Lifestyle Brands- Claim this Profile
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Topline Score
Bio
Amanda Baldino
I cannot say enough amazing things about Samm! She and I working closely is an understatement - we were partners on our DIY and grocery businesses and with her management of all things customer supply chain, she was the glue that kept us together and moving forward. Her follow-up and attention to detail is unmatched and her passion for her customers and work is second to none. Her understanding of the balance between internal bottlenecks and external needs, and where to push on both sides makes her exceptionally good at what she does. She would be an asset to any team and brings with her expertise from both pre-and post-acquisition organizations that proves her ability to be agile and highly collaborative.
Caroline Lynch
Sammantha is a fantastic partner to the business, understands the needs of other functions, and keeps the consumer first in everything she does. Throughout numerous challenging times (covid, new business launches, business continuity changes) she managed complexity flawlessly, using her expertise to navigate the situation and drive positive results!
Amanda Baldino
I cannot say enough amazing things about Samm! She and I working closely is an understatement - we were partners on our DIY and grocery businesses and with her management of all things customer supply chain, she was the glue that kept us together and moving forward. Her follow-up and attention to detail is unmatched and her passion for her customers and work is second to none. Her understanding of the balance between internal bottlenecks and external needs, and where to push on both sides makes her exceptionally good at what she does. She would be an asset to any team and brings with her expertise from both pre-and post-acquisition organizations that proves her ability to be agile and highly collaborative.
Caroline Lynch
Sammantha is a fantastic partner to the business, understands the needs of other functions, and keeps the consumer first in everything she does. Throughout numerous challenging times (covid, new business launches, business continuity changes) she managed complexity flawlessly, using her expertise to navigate the situation and drive positive results!
Amanda Baldino
I cannot say enough amazing things about Samm! She and I working closely is an understatement - we were partners on our DIY and grocery businesses and with her management of all things customer supply chain, she was the glue that kept us together and moving forward. Her follow-up and attention to detail is unmatched and her passion for her customers and work is second to none. Her understanding of the balance between internal bottlenecks and external needs, and where to push on both sides makes her exceptionally good at what she does. She would be an asset to any team and brings with her expertise from both pre-and post-acquisition organizations that proves her ability to be agile and highly collaborative.
Caroline Lynch
Sammantha is a fantastic partner to the business, understands the needs of other functions, and keeps the consumer first in everything she does. Throughout numerous challenging times (covid, new business launches, business continuity changes) she managed complexity flawlessly, using her expertise to navigate the situation and drive positive results!
Amanda Baldino
I cannot say enough amazing things about Samm! She and I working closely is an understatement - we were partners on our DIY and grocery businesses and with her management of all things customer supply chain, she was the glue that kept us together and moving forward. Her follow-up and attention to detail is unmatched and her passion for her customers and work is second to none. Her understanding of the balance between internal bottlenecks and external needs, and where to push on both sides makes her exceptionally good at what she does. She would be an asset to any team and brings with her expertise from both pre-and post-acquisition organizations that proves her ability to be agile and highly collaborative.
Caroline Lynch
Sammantha is a fantastic partner to the business, understands the needs of other functions, and keeps the consumer first in everything she does. Throughout numerous challenging times (covid, new business launches, business continuity changes) she managed complexity flawlessly, using her expertise to navigate the situation and drive positive results!
Experience
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SC Johnson Lifestyle Brands
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United States
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Manufacturing
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100 - 200 Employee
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Customer Supply Chain Manager
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May 2020 - Present
Monitor Supply Chain scorecards and apply course corrective actions as needed for assigned customers Develop and deploy analysis and scorecards for communication to the customer and key cross-functional areas to improve supply chain compliance and effectiveness Deliver flexible supply chain options/tools and resources that enable growth goals Execute best route to market and cost-to serve supply chain processes for Lifestyles and our Customers; accountable for the supply chain initiatives that drive improved effectiveness Partner with sales to execute against strategic customer development opportunities Manage day to day issues with each assigned customer related to Supply Chain efficiency; coordinate with sales as needed to improve order and shipment processes Show less
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method products pbc
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United States
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Manufacturing
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1 - 100 Employee
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Customer Service Associate
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Mar 2017 - May 2020
Manage all aspects of order entry + fulfillment for an assigned portfolio of customers and sales directors. Partner with planning, deployment, and transportation to ensure demand awareness and inventory availability to ship on time and in full. Collaborate with sales to champion customer portfolio requirements cross-functionally. Communicate order and supply status proactively. Escalate fulfillment concerns and ongoing service issues with recommendations for resolution. Manage order fulfillment of key events such as onboarding new customers, product launches, promotions, and product lifecycle. Coordinate activities cross-functionally to drive awareness and ensure orders ship on time and in full. Ensure delivery against key account customer scorecards. Provide performance reports monthly for key accounts to feed into S&OP process. Monitor compliance charges and help drive sustainable resolutions. Adhere to customer service policies and procedures. Collaborate with team members to ensure backup and service needs are met at all times. Share best practices and suggestions for continuous improvement. Show less
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DRIFIRE
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Account Specialist
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Sep 2015 - Aug 2016
Build and maintain strong Military customer relationships Manage all Military distributor accounts, order entry through invoicing and credits Manage largest Industrial distributor relationship, including invoicing, credits and all order communication Complete Military quote requests for DLA TLS bid process Improved largest Military distributor report card quarterly rating by over 10% Process backorder report for entire Customer Service department and release orders on a weekly basis Complete customer update requests on a weekly basis Manage sample requests from assigned sales team members Work side by side with sales directors to perform various tasks as needed Show less
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Best Buy
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Retail
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700 & Above Employee
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Customer Service Specialist
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Aug 2014 - Sep 2015
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Edible Arrangements
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United States
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Retail
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700 & Above Employee
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CSR
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Mar 2012 - Jul 2012
Opening and closing store for business as scheduled. Downloading online orders, placing orders in store and over phone for customers. Promotional mailings and general customer service. Opening and closing store for business as scheduled. Downloading online orders, placing orders in store and over phone for customers. Promotional mailings and general customer service.
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Supply Manager
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2012 - 2012
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Education
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2018 - 2020
Southern New Hampshire University
Master of Business Administration - MBA, International Supply Chain -
2006 - 2011
Calumet College of Saint Joseph
Bachelor of Science (B.S.), Criminal Justice and Corrections
Community
