Experience

eRetail Cybertech Private Limited

• India
• Software Development
• 1 - 100 Employee

• Customer Support Head @ Bangalore Branch

  • Jun 2008 - Present

  Responsibilities: • Installation of E-retail application in various retail sectors. • Providing the application training to client. • Up gradation of E-retail application coordinating with Developer team. • Giving support through third party applications like Teamviewer, ShowmyPC, LogmeIn etc, or by phone itself trying to solve the problem. (From Eretail Cybertech Pvt ltd out source to Aditya Birla RETAIL Ltd) • Taking care of entire south zone Stores and DC (Warehouse) which includes over 50 stores, 3 warehouses and 1 HO. • Installations and configuring the user level in Eretail application. • Set Up Of POS Server In Stores • Installation of eRetail Application, Creation POS Database. • Responsible for data flow between Store POS to HO eRetail Server. (Master data , Transactional Data, Sales data). • Troubleshooting the application related issues and fixed the problem in minimal time. • Masters creations and promo updating with location wise. • Providing MIS reports. • Trained the power and end user with respective areas. Show less



ZETA SYSTEMS

• System Admin and Customer Support Engineer

  • Oct 2005 - May 2008

  Responsibilities: • Assembling of new PC’s and POS systems, Troubleshooting, and Servicing. • Installation of Windows 9x, Windows 2000, Windows XP, Windows 2003. • Installation and configuration of Dial up Modems, External & Internal Modems. • Configuring the Microsoft Outlook, Outlook Express and troubleshooting maintenance. • Installing and configuring of peer-to-peer networking with different type of LAN cards. • Configuring the Server, Configuring Local & Network Printer. • Configuring the local users and assigning the permissions. • Configuring the DHCP, DNS, • Configuring and installing Think Pads. (Laptops) Show less



Bartronics India Ltd

• IT Services and IT Consulting
• 200 - 300 Employee

• System Admin and Customer Support Service Engineer

  • Sep 2004 - Sep 2005

  Responsibilities: • Assembling of new PC’s and POS systems, Troubleshooting, and Servicing. • Installation of Windows 9x, Windows 2000, Windows XP. • Installation and configuration of Dial up Modems, External & Internal Modems. • Installing and configuring of peer-to-peer networking with different type of LAN cards. • Configuring Local & Network Printer. • Configuring the local users and assigning the permissions. • Configuring the DHCP, DNS, Responsibilities: • Assembling of new PC’s and POS systems, Troubleshooting, and Servicing. • Installation of Windows 9x, Windows 2000, Windows XP. • Installation and configuration of Dial up Modems, External & Internal Modems. • Installing and configuring of peer-to-peer networking with different type of LAN cards. • Configuring Local & Network Printer. • Configuring the local users and assigning the permissions. • Configuring the DHCP, DNS,