CEO & Founder

• Feb 2012 - Present

datazuum is a Data Strategy & Analytics consultancy. We help ambitious leadership teams to exploit data so they can successfully transform their businesses to achieve significant growth, enhance customer experience and become more efficient. Most organisations still only use a fraction of their data’s potential to boost business outcomes. Many have invested in data tools, technologies and resources, with relatively smaller gains than expected. With data being at the heart… Show more datazuum is a Data Strategy & Analytics consultancy. We help ambitious leadership teams to exploit data so they can successfully transform their businesses to achieve significant growth, enhance customer experience and become more efficient. Most organisations still only use a fraction of their data’s potential to boost business outcomes. Many have invested in data tools, technologies and resources, with relatively smaller gains than expected. With data being at the heart of the “digital transformation” agenda, most organisations know that they need to nurture and transform their data into a strategic business asset, they just struggle with moving beyond the theory and into execution. How can we help? datazuum has a proven record of creating rapid and substantial decision-driven gains in performance and profit generation across a wide variety of public and private sector organisations. Unlike a lot of consultancies, our goal is not to 'boil the data ocean' but to build on past investment and exploit highly targeted improvements that can be delivered in weeks, not years. The outcome for you will mean cost savings, improved customer experience and revenue growth. If you want a brief, but insightful, conversation to discuss your data challenges and aspirations why not email: samir@datazuum.com or book a 30 minute discovery call: https://calendly.com/datazuum/30min

Host of The Data Strategy Show

• May 2020 - Present

Solutions Review Data & AI Strategy Expert

• Oct 2023 - Present

Senior Manager Analytics Practice

• Jun 2010 - Mar 2012

Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively. Decision Sciences team looks to transform each customer contact into customer intelligence, in an effort to both drive bottom line results and enhance the customer experience. Data Warehousing and Business… Show more Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively. Decision Sciences team looks to transform each customer contact into customer intelligence, in an effort to both drive bottom line results and enhance the customer experience. Data Warehousing and Business Intelligence Leveraging deep analytic modeling expertise, data is collected, arranged and prepared for analysis. Reporting is generated against this managed data to conduct business intelligence initiatives. Advanced Analytics Our experienced analytical staff, comprised of Ph.D. and Masters level statisticians and econometricians, applies data and statistical modeling expertise that enables our clients to continually improve their profit margins. General analytic techniques include response modeling, customer segmentation, and risk profiling. Specific client applications range from debt collection and energy efficiency modeling, to call reason analysis and retention modeling. Analytic Deployment Simulations, prediction, and business process optimizations are on the cutting edge of analytics, and identify what can or will happen in the future. Vertex’s analytics deployment group leverages a wealth of expertise to implement solutions aimed at maximizing the value of each customer interaction by predicting customer behavior and improving the overall customer experience. Show less Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively. Decision Sciences team looks to transform each customer contact into customer intelligence, in an effort to both drive bottom line results and enhance the customer experience. Data Warehousing and Business… Show more Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively. Decision Sciences team looks to transform each customer contact into customer intelligence, in an effort to both drive bottom line results and enhance the customer experience. Data Warehousing and Business Intelligence Leveraging deep analytic modeling expertise, data is collected, arranged and prepared for analysis. Reporting is generated against this managed data to conduct business intelligence initiatives. Advanced Analytics Our experienced analytical staff, comprised of Ph.D. and Masters level statisticians and econometricians, applies data and statistical modeling expertise that enables our clients to continually improve their profit margins. General analytic techniques include response modeling, customer segmentation, and risk profiling. Specific client applications range from debt collection and energy efficiency modeling, to call reason analysis and retention modeling. Analytic Deployment Simulations, prediction, and business process optimizations are on the cutting edge of analytics, and identify what can or will happen in the future. Vertex’s analytics deployment group leverages a wealth of expertise to implement solutions aimed at maximizing the value of each customer interaction by predicting customer behavior and improving the overall customer experience. Show less

Owner / Director

• Mar 2008 - Jun 2010

NGO Strategic Planning for Responsible Tourism – Slovenia Mayoral Election Campaign Advisor – Slovenia Recommendation: Mr. Samir Sharma joined our team in September 2009. In just a few months he managed to conquer the historical, cultural, socio-economic and nevertheless linguistic barriers which divided our team and him as a consultant. Samir conquered those differences with excellence. Samir took the challenge of building up, shaping up and consulting a group of people, who would… Show more NGO Strategic Planning for Responsible Tourism – Slovenia Mayoral Election Campaign Advisor – Slovenia Recommendation: Mr. Samir Sharma joined our team in September 2009. In just a few months he managed to conquer the historical, cultural, socio-economic and nevertheless linguistic barriers which divided our team and him as a consultant. Samir conquered those differences with excellence. Samir took the challenge of building up, shaping up and consulting a group of people, who would like to change the future of a municipality in Slovenia. For something like this it takes a lot of talent, hard work and especially an open mind, and in a very short time he transformed from a foreign expert into a crucial member of this team. Bostjan Bizjak Wavelength 100 Conference - Innovative Conference Designer; MC (completed) Recommendation: Samir worked with Wavelength throughout 2008 to help us devise and execute the company's first global event which brought together business leaders from around the world. He used various techniques including Open Space and World Cafe. During the two day event Samir was MC, holding the process together and ensuring the success of the event. He combines the ability to have great and innovative ideas with the skills to make them real and actionable. He got on well with all our people and the customers loved him. He was a pleasure to work with and I would have no hesitation in recommending him to others." Liam Black - Wavelength Group Advisor and Programme Manager National Public Service Transformation Programme for the Government of the Republic of Trinidad and Tobago (completed) Show less NGO Strategic Planning for Responsible Tourism – Slovenia Mayoral Election Campaign Advisor – Slovenia Recommendation: Mr. Samir Sharma joined our team in September 2009. In just a few months he managed to conquer the historical, cultural, socio-economic and nevertheless linguistic barriers which divided our team and him as a consultant. Samir conquered those differences with excellence. Samir took the challenge of building up, shaping up and consulting a group of people, who would… Show more NGO Strategic Planning for Responsible Tourism – Slovenia Mayoral Election Campaign Advisor – Slovenia Recommendation: Mr. Samir Sharma joined our team in September 2009. In just a few months he managed to conquer the historical, cultural, socio-economic and nevertheless linguistic barriers which divided our team and him as a consultant. Samir conquered those differences with excellence. Samir took the challenge of building up, shaping up and consulting a group of people, who would like to change the future of a municipality in Slovenia. For something like this it takes a lot of talent, hard work and especially an open mind, and in a very short time he transformed from a foreign expert into a crucial member of this team. Bostjan Bizjak Wavelength 100 Conference - Innovative Conference Designer; MC (completed) Recommendation: Samir worked with Wavelength throughout 2008 to help us devise and execute the company's first global event which brought together business leaders from around the world. He used various techniques including Open Space and World Cafe. During the two day event Samir was MC, holding the process together and ensuring the success of the event. He combines the ability to have great and innovative ideas with the skills to make them real and actionable. He got on well with all our people and the customers loved him. He was a pleasure to work with and I would have no hesitation in recommending him to others." Liam Black - Wavelength Group Advisor and Programme Manager National Public Service Transformation Programme for the Government of the Republic of Trinidad and Tobago (completed) Show less

Manager

• May 2005 - Feb 2008

Government Bid Management Unit – New & Existing Business Development Activities Reporting to Head of UK Sales Led day to day operations of the Bid Management team Coached and mentored bid managers and admin staff Responsible for all management reporting – BD Budget $13.5m and Sales Pipeline Accountable for delivery of all tenders to ensure quality and success Facilitated sessions to help team to define key win themes and set the direction of overall… Show more Government Bid Management Unit – New & Existing Business Development Activities Reporting to Head of UK Sales Led day to day operations of the Bid Management team Coached and mentored bid managers and admin staff Responsible for all management reporting – BD Budget $13.5m and Sales Pipeline Accountable for delivery of all tenders to ensure quality and success Facilitated sessions to help team to define key win themes and set the direction of overall response. Managed all relevant stakeholders from Delivery Senior Execs to Sales Directors Responsible for conducting win/loss reviews Department of Work and Pensions Led a matrix style team consisting of business, functional and technical consultants Collaborated with key client stakeholders to develop the CRM Detailed Design Approach, Strategy and Plan Worked with key stakeholders to assess organisational readiness for pension centres Detailed and developed key drivers for change within the Department and developed communication plan across teams Co-created and conducted key stakeholder workshops for future state of the organisation Accenture Recruitment Service – Programme Manager Responsible for all experienced hire recruitment activities Responsible for all management reporting on a monthly basis to ensure all stakeholders are aware of metrics and targets being achieved Led and implemented several new change initiatives for experienced hires: created a new mentoring scheme during the recruitment process, created a new induction programme for all new experienced hires, created a number of experienced hire networking events all over the UK (these are all ongoing activities) Additional Responsibilities: Head of Government Ethnicity & Diversity Focus Group Head of Government Experienced Hire Network Acted as MC / facilitator for Consulting recruitment evenings for Graduates to Experienced Hires Key presenter for Experienced Hire Induction Programme Show less Government Bid Management Unit – New & Existing Business Development Activities Reporting to Head of UK Sales Led day to day operations of the Bid Management team Coached and mentored bid managers and admin staff Responsible for all management reporting – BD Budget $13.5m and Sales Pipeline Accountable for delivery of all tenders to ensure quality and success Facilitated sessions to help team to define key win themes and set the direction of overall… Show more Government Bid Management Unit – New & Existing Business Development Activities Reporting to Head of UK Sales Led day to day operations of the Bid Management team Coached and mentored bid managers and admin staff Responsible for all management reporting – BD Budget $13.5m and Sales Pipeline Accountable for delivery of all tenders to ensure quality and success Facilitated sessions to help team to define key win themes and set the direction of overall response. Managed all relevant stakeholders from Delivery Senior Execs to Sales Directors Responsible for conducting win/loss reviews Department of Work and Pensions Led a matrix style team consisting of business, functional and technical consultants Collaborated with key client stakeholders to develop the CRM Detailed Design Approach, Strategy and Plan Worked with key stakeholders to assess organisational readiness for pension centres Detailed and developed key drivers for change within the Department and developed communication plan across teams Co-created and conducted key stakeholder workshops for future state of the organisation Accenture Recruitment Service – Programme Manager Responsible for all experienced hire recruitment activities Responsible for all management reporting on a monthly basis to ensure all stakeholders are aware of metrics and targets being achieved Led and implemented several new change initiatives for experienced hires: created a new mentoring scheme during the recruitment process, created a new induction programme for all new experienced hires, created a number of experienced hire networking events all over the UK (these are all ongoing activities) Additional Responsibilities: Head of Government Ethnicity & Diversity Focus Group Head of Government Experienced Hire Network Acted as MC / facilitator for Consulting recruitment evenings for Graduates to Experienced Hires Key presenter for Experienced Hire Induction Programme Show less

VP Business Development

• Feb 2002 - Mar 2005

Responsible for Global Client Development Teams & Catalogue Subscriptions • Played an active role in the development of a Global CRM strategy • Led the CRM implementation of new and enhanced functionality inc. Marketing & Analytics • Managed implementation of data analysis & reporting for Marketing purposes • Worked with senior management on change management strategy • Managed all CRM documentation delivery to internal training teams • Managed the segmentation of client data… Show more Responsible for Global Client Development Teams & Catalogue Subscriptions • Played an active role in the development of a Global CRM strategy • Led the CRM implementation of new and enhanced functionality inc. Marketing & Analytics • Managed implementation of data analysis & reporting for Marketing purposes • Worked with senior management on change management strategy • Managed all CRM documentation delivery to internal training teams • Managed the segmentation of client data for marketing purposes • Reviewed and implemented cross-sell / up-sell opportunities via catalogue marketing • Reviewed all multi-channel marketing campaigns and analysed effectiveness • Worked with Marketing department to understand current initiatives • Developed business opportunities through client events and auctions Additional responsibilities (New York) • Led a group of twenty mid-level executives on the topic of ‘Future of the Christie's auction house in the Americas’ • Facilitated a day off-site to cover all issues across the business and the improvements that are required • Presented several proposals to the President of Christie's Americas as to the way strategic way forward for the business • Implemented several new transformation programmes including - pilot Mentoring programme for specialists and Leadership Development

Business Analyst

• May 2000 - Feb 2002

Siebel CRM System •Analysis to determine the scope of ‘functional gaps’ or areas of the business that did not fit the standard Siebel software package •Worked closely with global client development departments to modify ‘as is’ business processes to ‘fit’ Siebel. •Worked closely with global specialist departments to determine ‘best practice’ for CRM strategy for Christie's. •Designed and implemented a global training plan and wrote documentation to support all user… Show more Siebel CRM System •Analysis to determine the scope of ‘functional gaps’ or areas of the business that did not fit the standard Siebel software package •Worked closely with global client development departments to modify ‘as is’ business processes to ‘fit’ Siebel. •Worked closely with global specialist departments to determine ‘best practice’ for CRM strategy for Christie's. •Designed and implemented a global training plan and wrote documentation to support all user training •Reviewed and documented all data quality standards world-wide and implemented ‘best practices’ Business Process Re-engineering •Undertook a full analysis on current ‘as is’ business processes, and documented all ‘to be’ business processes •Analysed and reviewed existing workflow processes, incorporating current and future technologies. •Produced and presented a proposal document recommending the necessary steps to cut costs, save time and implement new business and production processes.

Consultant

• 1997 - 2000

ERP Consultant in Aerospace & Defence Industry Head of Junior Consultants Conference for Europe ERP Consultant in Aerospace & Defence Industry Head of Junior Consultants Conference for Europe