Immigration Settlement Worker/ Project coordinator

• Oct 2018 - Present

Sales Specialist

• Sep 2018 - Apr 2019

Client Services Coordinator

• Aug 2018 - Sep 2018

● Acted as a point of contact for incoming service phone calls ● Created and scheduled all service issues appropriately ● Resolved customer complaints according to established guidelines ● Acted as a point of contact for incoming service phone calls ● Created and scheduled all service issues appropriately ● Resolved customer complaints according to established guidelines

Translation, Customer Service and Web Marketing

• Apr 2014 - Jul 2014

● Translated travel itineraries ● Improved and updated the website on Dreamweaver (HTML/CSS) ● Created the official logo of the TransBikeAndes website using Photoshop and Illsutrator ● Accompanied tourists on excursions ● Translated travel itineraries ● Improved and updated the website on Dreamweaver (HTML/CSS) ● Created the official logo of the TransBikeAndes website using Photoshop and Illsutrator ● Accompanied tourists on excursions

Marketing, Admissions and Recruitment

• Jan 2013 - Jun 2013

General Duties and Responsibilities: ● Met with walk-in inquiries when needed ● Provided information about programs over the phone when needed ● Assisted with filing as needed ● Supported special projects as needed Recruitment & Marketing: ● Attended Bachelor & Master's of domestic and international recruitment events ( GETEX, Sharjah Expo, Think Science Exhibition) ● Researched for Events to promote all programs ● Handled calls & emails to Inquiries, Applicants & Enrollees ● Prepared budget forms for processing as needed for various events & exhibitions ● Helped organize events on/off campus (Admissions Open Houses, TOEFL exams, Annual RIT Dubai Competition) ● Handled of marketing materials and gifts ● Managed inventory of Marketing Collaterals and restocked when needed ● Assisted in Website content review and marketing materials ( part of the Website Committee) ● Market research competitors to better enhance the brand name ● Handled the Social Media (Facebook, Twitter, Google +, LinkedIn) ● Created a Prezi Presentation for school visits ● Conducted satisfaction surveys using Google Docs ● Assisted in handling daily website chat system by answering questions Admissions & Scholarships: ● Maintained Admissions files ● Assisted in completion of applicants credentials ● Created all types of packets to be sent to students on a daily basis ● Entered all Bachelor’s, Master’s and English Language Center applications into the database system ● Filed all credentials for undergraduate and graduate students accordingly ● Assisted Director with review of current students scholarship status. Check quarterly with Academic Advisor if students awarded Scholarship are meeting their GPA requirement or not Show less

Event Planner

• Jan 2012 - Feb 2012

● Organized French cultural events and wrote website / brochure articles ● Facilitated discussion circles ● Organized French cultural events and wrote website / brochure articles ● Facilitated discussion circles