Experience

Logicle IT

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Technician

  • Oct 2023 - Present



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Analyst

  • Jan 2023 - Oct 2023

  Provided comprehensive technical support to a diverse user base, resolving hardware, software, and network-related issues promptly and effectively through various communication channels, including phone, email, and remoting on to useres computers. Installed, configured, and maintained computer systems, printers, and network equipment, ensuring seamless operations and maximizing end-user productivity. Assisted in planning and executing system upgrades, including software installations, hardware replacements, and network enhancements, minimizing downtime and disruptions to business operations. Conducted regular system maintenance tasks such as software updates, security patching, and performance optimization, ensuring peak system performance and data integrity. Collaborated with cross-functional teams to identify and implement process improvements, resulting in increased efficiency, streamlined workflows, and enhanced customer satisfaction. Maintained a comprehensive knowledge base, documenting troubleshooting steps, resolutions, and best practices, ensuring accurate and up-to-date resources for both the team and end-users. Demonstrated exceptional professionalism, empathy, and communication skills in all interactions, ensuring a positive customer experience and fostering strong client relationships. Show less



ERNEST JONES

• United Kingdom
• Retail
• 100 - 200 Employee

• Supervisor

  • Feb 2022 - Jan 2023

  Working at Ernest has elevated my understanding and out outlook of the luxury retail experience. When customers walk through the doors they’re not just customers to me but they are my guests and they should be treated at the highest level of hospitality. It is my job to not just find jewellery or watch but to help the people that come to find the best piece of jewellery or watch to compliment and celebrate their moment or achievements in their lives. From getting an engagement ring to just buying an earring for themselves I’m their first step to making their memories that much better. Starting at Ernest jones I had no clue about the fine jewellery and high end watch sector, however with my thirst for knowledge and attention to detail I have been able to adapt and fit myself in perfect into the team in startford. Selling isn’t the only part of my job as taking in customer repairs is an essential part of my job as I look attentively at what the customers bring and make the best call to help them restore the precise item’s back to usable and working order. Ernest jones had helped me become even more confident and elevated my knowledge to whole new level and there’s still a lot more To learn Show less



Specsavers

• United Kingdom
• Retail
• 700 & Above Employee

• Optical Assistant

  • Jun 2017 - Feb 2019



Cineworld Cinemas Ltd

• United Kingdom
• Movies, Videos, and Sound
• 700 & Above Employee

• Training Supervisor

  • Jan 2016 - Apr 2017