Samip Karki
ICT Support Technician at Seymour College- Claim this Profile
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Bio
Credentials
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CompTIA A+ Core 1: Troubleshooting Wired & Wireless Networks
SkillsoftJul, 2023- Oct, 2024 -
ITIL® 4 Foundation: Key Concepts of Service Management
SkillsoftJul, 2023- Oct, 2024 -
ITIL® 4 Foundation: Key Concepts of Service Management
SkillsoftJul, 2023- Oct, 2024 -
Module 3 - Emerging Technologies and IT Career Pathways
Australian Computer Society (ACS)Jul, 2023- Oct, 2024 -
CCNA 2020: NTP, DNS, & DHCP
SkillsoftJun, 2023- Oct, 2024 -
CompTIA A+ Core 1: Troubleshooting & Resolving Printer Issues
SkillsoftJun, 2023- Oct, 2024 -
IT Service Management Foundations: Tools
LinkedInJun, 2023- Oct, 2024 -
ITIL® 4 Foundation: Introduction
SkillsoftJun, 2023- Oct, 2024 -
Business Analysis: Essential Tools and Techniques
LinkedInApr, 2023- Oct, 2024 -
DevOps Foundations: Lean and Agile
LinkedInApr, 2023- Oct, 2024 -
IT Service Desk Careers and Certifications
LinkedInMar, 2023- Oct, 2024
Experience
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Seymour College
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Australia
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Primary and Secondary Education
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1 - 100 Employee
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ICT Support Technician
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May 2023 - Present
• Provides technical support to users by researching and answering questions and troubleshooting problems with excellent customer service orientation. • Use ticketing software such as Fresh Service to keep track of enquiries and requests and solve them accordingly. • Use Meraki to find Switch and Ports and configure them. • Use Active Directory and AD Azure to create new users and assign roles and groups. • Provides technical support to users by researching and answering questions and troubleshooting problems with excellent customer service orientation. • Use ticketing software such as Fresh Service to keep track of enquiries and requests and solve them accordingly. • Use Meraki to find Switch and Ports and configure them. • Use Active Directory and AD Azure to create new users and assign roles and groups.
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Resthaven Incorporated
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Australia
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Hospitals and Health Care
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400 - 500 Employee
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Housekeeping Service Assistant
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Feb 2022 - Present
• Serving food to residents as directed, in a polite and professional manner • Preparing vegetables and maintaining a clean workstation, following company policies safe food handling practices • Ensuring proper documentation of daily food orders • Serving food to residents as directed, in a polite and professional manner • Preparing vegetables and maintaining a clean workstation, following company policies safe food handling practices • Ensuring proper documentation of daily food orders
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Mount Lofty House Estate
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Australia
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Hospitality
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1 - 100 Employee
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Food and Beverage Assistant
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Nov 2020 - Jan 2023
• Providing excellent customer service and communicating with customers and staff in a friendly and professional manner • Ensuring food displays are maintained and stocked according to company policy while maintaining a clean and sanitised workstation and equipment at all times • Demonstrated accuracy in cash handling and credit card processing • Providing excellent customer service and communicating with customers and staff in a friendly and professional manner • Ensuring food displays are maintained and stocked according to company policy while maintaining a clean and sanitised workstation and equipment at all times • Demonstrated accuracy in cash handling and credit card processing
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Education
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2022 - 2023
Performance Education
Professional Year -
2020 - 2022
Torrens University Australia
Bachelor's degree, Business Information System -
2019 - 2020
Institute of Technology Australia
Diploma of Education, Website Development
Community
