Experience

Megatech Trackers

• Pakistan
• Facilities Services
• 1 - 100 Employee

• Customer Service Team Lead

  • Jul 2018 - Present



Mega Tech Trackers

• Team Lead

  • Jul 2018 - Present

  Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited corrections or adjustments; followed up to ensure resolution.Generated sales leads worth PKR 1.16 million through effective use of customer database.Opened and maintain customer accounts by recording account details.Prepared product or service reports by collecting and analyzing customer information.



MedLink International

• Information Technology & Services
• 1 - 100 Employee

• customer services



BOL Network

• Pakistan
• Media Production
• 400 - 500 Employee

• Relationship Executive

  • Sep 2017 - Jan 2018

  Coordination with different entities like politicians, socialist & institutions for their availability of time.Follow-up with clients to acquire their feedback and put forward their concerns to relevant teams.Managing entities database on regular basis and updating it as directed by seniors.Preparing weekly progress report related to entities Coordination with different entities like politicians, socialist & institutions for their availability of time.Follow-up with clients to acquire their feedback and put forward their concerns to relevant teams.Managing entities database on regular basis and updating it as directed by seniors.Preparing weekly progress report related to entities



Kenwood Limited

• United Kingdom
• Manufacturing
• 100 - 200 Employee

• Customer Service Executive

  • Nov 2016 - Sep 2017

  Effective questioning to verify/confirm customers' concerns to provide best possible solution.Responds to customers' questions received over the phone and through the e-mail.Accurately update customer information into ERP software.Investigates problems/potential problems and recommends solutions.Follow up with regional coordinators/service centres for all pending complaints.Interprets and implements basic rules, regulations, policies and procedures in day-to-day operations.Drafts correspondence, reports, and other documents; proofs/edits documents for accuracy