Experience

Momenta Group Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Data Gatherer

  • Jan 2018 - Present

  - Gathering confidential customer information relevant to complaint - Carrying out research on Bank systems to find customer data for investigation - Meeting daily targets whilst maintaining quality standards - Communicating with customers through letters - Completing customers‘ files for investigations team - Gathering confidential customer information relevant to complaint - Carrying out research on Bank systems to find customer data for investigation - Meeting daily targets whilst maintaining quality standards - Communicating with customers through letters - Completing customers‘ files for investigations team



MEH TRADING LTD

• Administrative Assistant

  • Sep 2016 - Oct 2017

  I performed various duties to ensure smooth running of the office work. Duties included maintaining daily diaries, correspondence with customers, arranging meetings and looking after all paper work. I performed various duties to ensure smooth running of the office work. Duties included maintaining daily diaries, correspondence with customers, arranging meetings and looking after all paper work.



Aegon

• Financial Services
• 700 & Above Employee

• Complex File Reviewer

  • Jan 2015 - Mar 2016

  - Complex File Reviewer on both English and German cases - Handling customers’ complaints regarding their policies. - Studying cases thoroughly, investigating/analysing past activities/records on the policy, using internal systems - Making final decisions on whether or not the customer had been miss sold. - Complex File Reviewer on both English and German cases - Handling customers’ complaints regarding their policies. - Studying cases thoroughly, investigating/analysing past activities/records on the policy, using internal systems - Making final decisions on whether or not the customer had been miss sold.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2014 - Jan 2015



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2012 - Dec 2012