Experience

MyZoo

• United Kingdom
• 1 - 100 Employee

• Co-Founder

  • Dec 2021 - Present



Domino's

• Canada
• Internet Publishing
• 1 - 100 Employee

• Delivery Specialist

  • Jan 2020 - Dec 2021

  • Provided great customer experiences by understanding and fulfilling their needs.• Took customer orders in person and over the phone in a friendly manner.• Identified sales opportunities and took initiative to promote items and maximize sales.• Handled monetary transactions such as payments with high attention to detail.• Balanced cash and other monetary transactions at the of each shift.• Delivered pizza to different locations when on delivery shift.• Handled customer complaints and resolved escalations as required.



Enterprise Rent-A-Car

• United States
• Real Estate

• Service Representative

  • Jul 2019 - Jan 2020

  • Customer handling in volumes as I was responsible for writing up tickets trying to get them the best deals possible and maintained a respectable sales ratio throughout.• Closed and finalized deals with customers all the while trying to maintain focus on upselling. • Organized rentals for customers by contacting other nearby branches trying to persuade them to give up a sale in order to accommodate the customer at hand when own branch had limited amount of inventory in time-sensitive situations.• Regulatory fleet management - making sure enough rentals were available for retail, insurance claims and accidents.• Constant communication and persuasion tactics displayed in terms of dealing with other branches, dealerships, insurance companies etc.• Responsible for recurring sale of insurance for car renters and increasing overall revenue from each purchase by doing so. • Successfully upsold to customers the concept of a better-quality and more convenient/comfortable car when they cam in looking for basic models which is therefore, more expensive to rent and also met targets and revenue standards in that metric.• Possess substantial capabilities of constantly surpassing employee targets thereby satisfying company goals every quarter.• Participated in hitting overall area target of for 2 years in a row in terms of customer satisfaction, ESQI (Enterprise Service Quality Index). These results were determined by calculating the return rate of customers and how many filled out the customer satisfaction survey when they were called after the completion of their rental to assess how we did as a rental service for them.



Bill Gosling Outsourcing

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Loss Mitigation Specialist

  • May 2017 - Jul 2019

  • Constant negotiations with debtors regarding receiving their regular and past due payments on behalf of Prosper Marketplace LLC all the while being empathetic yet firm.• Maintained a decent success rate of accepting payments over the phone and the system.• Constantly motivated and encouraged to do better as there were certain targets to fulfil for the month. • Constant negotiations with debtors regarding receiving their regular and past due payments on behalf of Prosper Marketplace LLC all the while being empathetic yet firm.• Maintained a decent success rate of accepting payments over the phone and the system.• Constantly motivated and encouraged to do better as there were certain targets to fulfil for the month.



Gemma Communications

• Canada
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2015 - Sep 2016

  • Communicated with various demographics and closed deals subject to campaign regulations.• Handled two to three calls per minute from shareholders in the U.S asking for their vote on various official poles concerning certain multi-national companies such as IBM, Lockheed Martin, Pfizer etc.• Progressed quite a bit in a short period of time and as a result was delegated to train and help fellow colleagues and assume certain team leader responsibilities. • Communicated with various demographics and closed deals subject to campaign regulations.• Handled two to three calls per minute from shareholders in the U.S asking for their vote on various official poles concerning certain multi-national companies such as IBM, Lockheed Martin, Pfizer etc.• Progressed quite a bit in a short period of time and as a result was delegated to train and help fellow colleagues and assume certain team leader responsibilities.