Experience

Cars.com

• United States
• Internet Publishing
• 700 & Above Employee

• Senior Voice Engineer

  • Apr 2022 - Present

• Voice Engineer III

  • Jun 2018 - Present

  - Primary voice engineer responsible for telephony infrastructure including PBX, call center applications, voice mail system, auto attendant console, workforce optimization & management, e911, and physical hardware.- Responsible for any telco vendor contracts- Work with multiple business units to address their telephony needs- Researching and testing platforms to move our PBX and call center to a SaaS solution

• Voice Engineer

  • Mar 2015 - Present

  - Responsible for telephony infrastructure including technologies that connect into CUCM and UCCX. - CUCM & UCCX software support and maintenance, including upgrades and applying bug fixes - UCCX call flow scripting for all our call center IVR-Support all telephony related hardware and software including desk phones, conference room collaboration systems, gateways, and applications.

• Desktop Engineer II

  • Jan 2013 - Present

  •Responsible for management and engineering of Cars issued laptops and desktops, including provisioning, software packaging and deployment, routine patching, and overall management of devices.•Responsible for creation and maintenance of workstation GPOs in Active Directory•Accountable for workstation builds/images, including development, engineering, testing, optimization, and deployment.•Conducts routine evaluations of current hardware offerings, and makes recommendations as to the equipment provided to Cars employees. Contributes to the overall end user computing strategy at Cars.•Participates in smaller intakes and larger, cross-departmental projects related to desktop and conference room computing.



Classified Ventures

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Desktop Support Analyst II

  • Oct 2007 - Present

  • Provide remote support via telephone and e-mail, as well as, desk-side support for all computer hardware, software, and peripherals used by CV's end user community• Build, deploy, and repair desktops and laptops for CV's end user community• Assist in maintaining and supporting telecommunication environment (cisco call manager, uccx, cisco workforce qm, and unity) • Provide remote support via telephone and e-mail, as well as, desk-side support for all computer hardware, software, and peripherals used by CV's end user community• Build, deploy, and repair desktops and laptops for CV's end user community• Assist in maintaining and supporting telecommunication environment (cisco call manager, uccx, cisco workforce qm, and unity)



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2006 - Oct 2007

  • Supported remote, warehouse, and on site users with software / hardware issues.• Supported mobile devices for Midwest sales users.• Maintained all HP printers, zebra printers, and canon copiers.• Worked with vendors to resolve any technical issues.• Maintained backup tape drive using Symantec Backup Exec software. • Supported remote, warehouse, and on site users with software / hardware issues.• Supported mobile devices for Midwest sales users.• Maintained all HP printers, zebra printers, and canon copiers.• Worked with vendors to resolve any technical issues.• Maintained backup tape drive using Symantec Backup Exec software.



VNU

• Book and Periodical Publishing
• 1 - 100 Employee

• Desktop Support Intern

  • May 2005 - Jan 2006

  • Supported multiple business units at ACNielsen U.S. Headquarters.• Supported internal and remote clients with VPN issues.• Provided backup support for various floors.• Ordered necessary hardware and software through corporate vendors.• Managed asset allocation for ACNielsen U.S. • Supported multiple business units at ACNielsen U.S. Headquarters.• Supported internal and remote clients with VPN issues.• Provided backup support for various floors.• Ordered necessary hardware and software through corporate vendors.• Managed asset allocation for ACNielsen U.S.