Experience

Biiibo Inc.

• Canada
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2022 - Present

  - Provide top quality customer service for new and existing customers/clients via email, phone, and Intercom for 3 major cities – Toronto, London, Vancouver - Create sales orders, apply refunds, schedule returns -Assist customers with product inquiries within construction industry - Work closely with sales, procurement, and IT to help this start-up tech company expand to its 3rd city in Canada - Work with suppliers to navigate stock and coordinate deliveries - Provide top quality customer service for new and existing customers/clients via email, phone, and Intercom for 3 major cities – Toronto, London, Vancouver - Create sales orders, apply refunds, schedule returns -Assist customers with product inquiries within construction industry - Work closely with sales, procurement, and IT to help this start-up tech company expand to its 3rd city in Canada - Work with suppliers to navigate stock and coordinate deliveries



Nielsen

• United States
• Technology, Information and Media
• 700 & Above Employee

• Retail Client Delivery Specialist

  • Jul 2019 - Sep 2021

  - Supporting and providing major clients with marketing/data analytical insight as well as maintenance of marketing databases clients’ purchase. Coding and creating databases, troubleshooting issues/ flaws in data. -Creating and modifying databases to optimize data usability for Canada’s largest Consumer Packaged Goods (CPG) manufacturing clients. Responsible for the efficient layout of the databases, including the submission of proactive suggestions to the client to simplify the databases and to speed up the processes-Improving efficiency and data accuracy by introducing/maintaining quality measures and KPIsFocused on the delivery and support for core retailer services and driving the collaboration with Canadian Retail leadership, by leading the Operations and Technology groups towards meeting our strategic initiatives. Show less

• Manufacturer Client Specialist

  • May 2018 - Jul 2019

  -Provided phone, in person, and email support to internal and external clients contacting the Client Response Center. Supporting Nielsen proprietary applications by screening and troubleshooting queries on data, software, delivery and communications issues and provide basic training across multiple Nielsen services.-Key contact for database operations for various manufacturer clients. Built rapport by taking care of back-end work to build and change databases in ways that best serve their needs. Other responsibilities include building client reports, training for Nielsen Answers (MarketTrack), and other ad-hoc requests.Additional duties:- Created validation framework on markets, products dimension, and facts for the CIP migration project.- Assisted various teams (homescan, product leadership, etc.) within the organization on an ad-hoc basis.- In person client training Show less



Elemental Data Collection Inc.

• Canada
• Market Research
• 1 - 100 Employee

• Team Lead/ Call Centre Supervisor

  • Feb 2016 - May 2018

  -Manage a team of 40 market research telephone interviewers -Oversee hiring, training, and coaching staff -Manage sample and projects and ensure successful completion of projects in field -Ensuring Market Research employees can conduct and produce interviews/ gather customer feedback at a high production rate with professional quality. -A team-leader in production, quality, coaching, mentoring and ensuring interviewers maintain a high dial rate to meet hourly target rate expectations as they conduct market research/customer satisfaction interviews via phone- both residential and business. -Manage multiple project quotas and sample and can manage/ lead a team in a competitive/stressful environment. -Create and analyze reports on quality/production and working with clients directly regarding troubleshooting system/ project issues, project targets, productivity, and quality. -Actively engaged in employee acquisition and terminations. Show less



Gabriel Pizza Franchise Corporation

• Canada
• Restaurants
• 1 - 100 Employee

• Call-Centre/ Customer Service Supervisor

  • Mar 2016 - Apr 2018

  -Training new agents on taking pick-up/delivery orders, on taking customer care calls when there are issues with orders and dealing with store issues directly with owners/managers. -Apply leadership skills to lead team with sales targets, create and apply promotions, individual and team training to improve quality of customer service. Opened/ closed the call-centre, completed store/agent error reports, end of day reports -Training new agents on taking pick-up/delivery orders, on taking customer care calls when there are issues with orders and dealing with store issues directly with owners/managers. -Apply leadership skills to lead team with sales targets, create and apply promotions, individual and team training to improve quality of customer service. Opened/ closed the call-centre, completed store/agent error reports, end of day reports