Experience

Ever Fashion Luxury Group

• Qatar
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Store Supervisor

  • Jul 2016 - Present

  - Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business. - Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products . - Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales. - Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities. - Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests. - Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products. - Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment. - Maintain security standards within the store to ensure safety of customers, colleagues and merchandise. - Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room. Show less



AL NUJAIMA ETOILE LUXURY GROUP

• Doha, Qatar

• SENIOR SALES ATTENDANT TOD"S

  • May 2015 - Jun 2016

  - Seek to gain knowledge of principles and methods for showing, promoting, and selling products. - Maintain team environment between associates. - Request missing items from other branches to facilitate presence of expected collection - Participate in staff selection and provide feedback to HR department - Supervise the daily sales, including closely monitoring of customers’ satisfaction - Regularly updating & maintaining customers’ database - Drive and achieve individual and team objectives and be accountable for sales goals to reach the monthly target. - Welcome every client and provide the best Client experience and advise them across all the brands and product categories. Show less



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Team Leader

  • Sep 2013 - Apr 2015

  - Give High standard of customer service. - Customer service provider with replying to the Customers’ needs. - Informing customers about store promotions, events and new arrival. - Providing customers a personalized, friendly and efficient cashiering service. - Taking payments from customers via cash, cheques and credit cards. - Entering purchases into a cash register then calculating the total purchase price. - Responsible for the accurate and timely allocation of cash. - Helping to resolve customer complaints. - Assisting with shelf stacking, sticking prices on items etc. - Training new cashiers. Compiling and maintaining monetary and also non-monetary reports and records. - Balancing cash in the till with receipts. Show less



AL BADR GROUP

• Tunisia

• Customer Service Manager

  • Jan 2009 - Oct 2012

  - Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions; - Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery; - Calculating client quotations and administering client accounts; - Providing pre-sales technical assistance and product education, and after-sales support services; - Analyzing costs and sales; - Preparing reports for head office; - Meeting regular sales targets and coordinating sales projects; - Making technical presentations and demonstrating how a product meets client needs; - Providing training and producing support material for other members of the sales team Show less