Experience

Chicken Guy

• United States
• Restaurants
• 1 - 100 Employee

• General Manager

  • May 2021 - Present

  * Successfully opened the first franchise of the brand- responsible for all aspects of a new store open, including: hiring and training all staff, setting up all vendor contracts, ordering smallwares and equipment needed to operate, set up inventory program, marketing the brand by making contacts with local entities such as Chamber of Commerce.* Trained all leaders for the brand’s new locations * Developed a budget plan to conduct the business with obtainable profitable goals* Fully responsible for all aspects of P&L and all controllable costs* Lead by example daily with high-energy and hard work* Deliver consistent positive results with a cool head, in a high-pressure atmosphere of a brand-new store



O'Charley's

• Restaurants
• 700 & Above Employee

• General Manager

  • May 2017 - May 2021

  * Developed and implemented new technologies to streamline order taking and delivery of food to create a more guest-centric atmosphere. Oversaw multiple units while running my own successful store. Produced positive financial results every period/year.* Promoted to flagship location after one year of service with company* Chosen to facilitate new operational testing, develop and write standard operating procedure for company wide use* Set the example of how to take care of people daily with a passion to serve attitude * Fully engaged in training and developing team to further take care of them and guests* Proficient understanding of all areas of operations, including but not limited to: P&L accountability, quality control of product and store, guest relations, and sales.* Able to meet or exceed deadlines given from Operations Director and home office



The Old Spaghetti Factory

• Restaurants
• 500 - 600 Employee

• General Manager

  • Aug 2009 - May 2017

  * Work directly with the corporate Marketing Executive to promote the brand and increase the market- helped increase revenue by 20% in the first year of GM and produced positive results every year after. Plan, organize, and fulfill large parties for groups of 200+ attendees. Recipient of “General Manager of the Year,” The company’s top honor.* Lead an 80+ person staff, including hiring, training, labor management and retention* Develop standardization methods for training and developing, food preparation cleaning schedules and workplace organization* Work with assistant managers and team leaders to maintain standardization* Facilitate meetings and present changes and policies to the team* Attended and organized many trade shows to advertise and generate new business* Consistently retain large return groups on a monthly basis with professional and courteous service resulting in accolades from superiors and peers within the company and industry* Train new managers on safety, food quality and guest relations