Sami Khan

IT Technical Support at Mawred Al Baraka LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Jeddah, Makkah, Saudi Arabia, SA
Languages
  • English -
  • Hindi -
  • Arabic -

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5.0

/5.0
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Mohamed Damana

Sami is always professional and works hard to have an answer for every person who turns to him for help. ,Sami still takes his performance personally and constantly works to improve himself. Sami would also be willing to put in long hours to make sure that all of projects & Tasks were completed properly and that we got the results we were looking for. His dedication to quality is hard to find in the technical support field and we always valued Sami for the job he did. Additionally, his style made him very approachable for advice and he would always be very supportive. I would always recommend Sami , Thanks buddy

Abdulrahman Sadawi

Throughout working with Sami, I have been consistently impressed with his exceptional technical skills, keen problem-solving abilities, and unwavering dedication to customer satisfaction. In his position as IT Technical Support, Sami demonstrated an in-depth understanding of various hardware and software systems, successfully resolving complex technical issues faced by our colleagues. Their ability to effectively communicate technical concepts to non-technical individuals was remarkable, making them a dependable go-to person for any IT-related queries. As an IT Operations Administrator, Sami showcased exceptional organizational skills and an impeccable attention to detail. His approach and quick response time greatly contributed to minimizing downtime and ensuring uninterrupted operations. Furthermore, Sami excelled in managing the POS Foodics system, playing a pivotal role in maintaining the branch's point-of-sale operations. His expertise in configuring and troubleshooting the POS system was instrumental in optimizing its performance, leading to faster transactions and enhanced customer experiences. Aside from their technical expertise, Sami consistently demonstrated strong teamwork and collaborative skills. They fostered positive working relationships with colleagues, always willing to lend a helping hand and share their knowledge. Their friendly and approachable demeanor made them a trusted resource for technical guidance and support. Overall, I highly recommend him for any IT-related role, as their expertise and commitment will undoubtedly make a significant impact on any organization they join.

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Credentials

  • Digital Marketing Fundamentals
    SMstudy - Global Accreditation Body for Sales and Marketing Certifications
    Oct, 2021
    - Nov, 2024
  • Scrum Fundamentals Certified (SFC)
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Oct, 2021
    - Nov, 2024
  • IT Information Library Foundations Certification (ITIL)
    AXELOS Global Best Practice
    Sep, 2021
    - Nov, 2024
  • Six Sigma Yellow Belt
    6sigmastudy - The global certification body for six sigma certifications
    Sep, 2021
    - Nov, 2024
  • Mono Acting State Winner
    Mumbai University

Experience

    • Saudi Arabia
    • Food & Beverages
    • 1 - 100 Employee
    • IT Technical Support
      • Mar 2018 - Present

      Key Qualifications & Responsibilities - - Drove service delivery & improved Enterprise IT services to 20+ Kitchens and users of Shobak & Kitopi - Performed on‑site visits to troubleshoot issues, install & train new IT related systems/services - Provided complete IT technical support services & assisted management teams to ensure efficient business processes - Implemented & drove adoption of key tools & processes to efficiently deliver IT services for the company - Assisted in new projects & expedited receipt of proposals from vendors & subcontractors - Administered users of Office 365 & Google Workspace for the KSA region - Administered tickets & delivered services by maintaining SLA's - Administered & managed inventory of IT Assets - Assisted Delivery & Call Center department with installation of telephony services & business reporting - Recommended and Implemented improvements & efficiencies in IT infrastructure Key Achievements - - Successfully administered & delivered IT services in new kitchen openings at 8 different locations in the past 5 years - Successfully implemented & maintained IT standards & data of the users and kitchens - Successfully delivered & rolled out IT department to Kitopi during the acquisition of Mawred Al Baraka Shobak - Successfully transitioned from Microsoft to Kitopi Google Workspace with implementing & managing required trainings & assistance to the Shobak users and kitchens - Successfully implemented Kitopi security standards by launching JumpCloud & Jira Atlassian Management for Shobak users & kitchens Show less

  • Emporium
    • Saudi Arabia
    • Advertising Executive
      • Feb 2017 - Feb 2018

      - Creating Advertising Campaigns and Strategies for Emporium Novelty products - Designing and Editing 30 second Ads for Social Media - Creating Platform on Social Media to Market products - Responsible for discussing and sharing ideas of Marketing and Production with Management - Responsible to carry out production planning and execution to create/shoot Advertisement - Responsible for Managing daily office tasks, IT related issues, including book-keeping and payroll management - Creating Advertising Campaigns and Strategies for Emporium Novelty products - Designing and Editing 30 second Ads for Social Media - Creating Platform on Social Media to Market products - Responsible for discussing and sharing ideas of Marketing and Production with Management - Responsible to carry out production planning and execution to create/shoot Advertisement - Responsible for Managing daily office tasks, IT related issues, including book-keeping and payroll management

    • India
    • Entertainment Providers
    • 1 - 100 Employee
    • Editor
      • Dec 2015 - Jul 2016

      - Creating Content - Production - Editing - Creating Content - Production - Editing

Education

  • Children Welfare Centre Claras College of Education Yari Road Versova Mumbai-400 06
    Bachelor's in Mass Media (BMM), Public Relations, Advertising, and Applied Communication
    2013 - 2016

Community

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