Experience

Alruqee Group

• Saudi Arabia
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Administration Manager

  • Aug 2023 - 5 months

  Al Khobar, Eastern, Saudi Arabia



Professional Vision for Sefety and Security Company

• General Manager

  • Dec 2021 - Aug 2023

  Al Khobar, Eastern, Saudi Arabia Expanded market share by harnessing sales and customer data. Used strategic and forward-thinking business techniques to maximise turnover. Developed new products and expanded existing product lines to increase profitability. Created new revenue streams through product and market expansion. Supported regulatory compliance by overseeing all audits to ensure adherence to protocol. Worked with promotional teams to develop new marketing strategies. Managed projects to… Show more Expanded market share by harnessing sales and customer data. Used strategic and forward-thinking business techniques to maximise turnover. Developed new products and expanded existing product lines to increase profitability. Created new revenue streams through product and market expansion. Supported regulatory compliance by overseeing all audits to ensure adherence to protocol. Worked with promotional teams to develop new marketing strategies. Managed projects to consistently deliver milestones on time and within budget. Mitigated operational risk, compiling performance, financial, headcount and spend data to forecast outlook. Managed high-performing teams to deliver quality customer service and stable profits. Managed all merchandising, replenishment and inventory decisions to drive growth. Show less



Messier 82 Coffee Roaster

• Sales Executive

  • Sep 2021 - Nov 2021

  Al Khobar, Eastern, Saudi Arabia Applied positive customer service approach to increase satisfaction levels. Replenished stock and processed deliveries to maximise product availability. Processed invoices and payment runs with complete accuracy. Used Microsoft Word and other software tools to create documents and clear communications. Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Senior Customer Service Agent

  • Oct 2011 - Aug 2021

  Al Khobar, Eastern, Saudi Arabia Applied positive customer service approach to increase satisfaction levels. Supported team by demonstrating respect and willingness to help. Analysed reporting to reconcile transactions, accounts and ledgers. Delivered exceptional customer service by proactively listening to concerns and answering questions. Quickly learned and applied new skills to daily tasks, improving efficiency and productivity. Managed teams by overseeing hiring, training and professional growth of… Show more Applied positive customer service approach to increase satisfaction levels. Supported team by demonstrating respect and willingness to help. Analysed reporting to reconcile transactions, accounts and ledgers. Delivered exceptional customer service by proactively listening to concerns and answering questions. Quickly learned and applied new skills to daily tasks, improving efficiency and productivity. Managed teams by overseeing hiring, training and professional growth of employees. Resolved customer issues using strong interpersonal skills and conflict resolution techniques. Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints. Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales. Oversaw daily operations to achieve high productivity levels. Show less



SAUDI AIRLINES

• Saudi Arabia
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Assistant

  • Apr 2006 - Sep 2007

  Al-Khobar Governorate, Saudi Arabia Reviewed customer history to recommend appropriate products and services. Consistently arrived at work on time and ready to start immediately. Offered friendly, efficient customer service and handled challenging situations with ease. Handled high volume calls to address customer inquiries and concerns.

• Customer Service Assistant

  • Mar 2004 - Apr 2006

  Al-Khobar Governorate, Saudi Arabia I worked for total three years as customer service and call center agent, first two years on contract and the third year i was a direct staff.