Experience

AYLI CONSULTING

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Mar 2023 - Present



Natixis in Portugal

• Portugal
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Application Support Engineer

  • Jun 2022 - Mar 2023

  Manage and solve production incidents Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode,...) Participate in change management (applications and infrastructure), collaborating with different teams such as development, sysadmin, DBA and networking Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision needs) Manage backup data and ensure regular restoring tests Monitor applications and infrastructure compliant with the established SLA for all business lines Control load capacity for the applications Contribute to the continuous automation and improvement of procedures Work with the development teams on defining the architecture of new applications, according to the infrastructure standards Technical Environment: Zabbix, Grafana IBM HTTP Server, Apache, JBoss Control-M Shell Scripting, SQL RHEL, Windows Server Public and Private Cloud Jenkins, XL Deploy, XL Release



Capgemini Engineering

• France
• IT Services and IT Consulting
• 700 & Above Employee

• IT Consultant for Natixis in Portugal

  • Nov 2021 - May 2022



NeoXam

• France
• Software Development
• 200 - 300 Employee

• Support Consultant NeoXam DataHub

  • Mar 2020 - Nov 2021

  Provide technical support for Level 2 & 3 to financial market players in the EMEA region reported via JIRA and respect SLAs Manage, analyze and understand issues / application requests reported by Neoxam customers Report bugs detected on the application during analysis Reproduce incidents and problems reported by customers on internal environments Identify root causes and provide solutions (workaround or definitive fix) to customers in collaboration with consultants, account managers and R&D Log analysis, java errors (NPE, dump) and check the optimization of scripts (shell, bash, XML) Establish clustered environments for testing purposes Test SQL queries and scripts created via DataHub's proprietary scripting tool Manage relationships with customers: Alert reporting, assistance and configuration support Escalate to a higher level (R&D or Product or Technical Support) if necessary by preparing the related bug reports Plan conferences with customers to follow up on tickets or to set up test scenarios on internal environments Track tickets until final resolution: test fixes if necessary Feed incident knowledge database with encountered issues and its solution Contribute to the configuration of software package (or its components) to adapt them according to the product functional specifications and customer's needs Work in close collaboration with other teams (DEV, QA, Consulting, PO) to improve the product Validate and contribute to the writing of the installation procedure and exploitation documents for each products Contribute to the development, testing and integration of monitoring tools of new products



Amazon

• United States
• Software Development
• 700 & Above Employee

• IT Support Engineer

  • May 2018 - Oct 2019

  Member of the OpsTech IT team (formerly known as ITRSS, Information Technology Remote Support Services), providing 24/7 remote support to the company's Fulfillment Centers and Logistics sites, with focus on IT hardware, software, and local infrastructure, troubleshooting of systems errors and failures, troubleshooting of network issues. Member of the OpsTech IT team (formerly known as ITRSS, Information Technology Remote Support Services), providing 24/7 remote support to the company's Fulfillment Centers and Logistics sites, with focus on IT hardware, software, and local infrastructure, troubleshooting of systems errors and failures, troubleshooting of network issues.



FIS ex Sungard

• Gouvernorat de l’Ariana, Tunisia

• UBIX Application Support Specialist

  • Aug 2016 - Mar 2018

  Provide timely, independent production and implementation support on Post Trade Derivatives products. Answer client calls, respond to client e-mails, and log new client issues. Communicate with the client base by means of e-mail, phones, and Client Service Bulletins/ Client Information Bulletins Ensure that the client is educated on relevant Post Trade Derivatives products. Manage client open issues log and work with client to prioritize issues. Write Management Overviews and Functional Specifications for issues that require programming changes. Participate on team projects and presentations. Write project and implementation plans. Distribute programs to clients via Client Service Bulletins / Client Information Bulletins. Work with Product Management, Business Analysts, Developers, and QA via the SDLC process. Provide training and coaching on Post Trade Derivatives products to clients.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Solutions Consultant

  • Apr 2010 - Mar 2016

  Resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options. Proactively assist customers to avoid or reduce problem occurrence. Test and collaborate with new support tools. Train and mentor new hire. Participate in projects for process and quality improvements.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technicien Support

  • Aug 2007 - May 2008

  Support ADSL, VoIP and IPTV technical issues for French speaking customers. Support ADSL, VoIP and IPTV technical issues for French speaking customers.