Content Experience Designer (Instructional Designer)

• May 2023 - Present

- Instructional Design and eLearning development - Need assessment and effectiveness of training programs - Project Management - Instructional Design and eLearning development - Need assessment and effectiveness of training programs - Project Management

• Sep 2021 - Dec 2022

- Plan, execute, and monitor the E-learning development ( Art, Animation, Video)- Strategize and create content for Learning Management System (involved in scripting, filming, editing, and reviewing the content)- Planning and Conducting Art, Animation, and Video teacher training/ Boot camps / and Soft Skills/ Workshops- Create presentations and other training materials-Curriculum Mapping , Testing, and Feedback . - Monitoring Teacher Performance through class observations and providing constructive feedback- Alpha and Beta Testing of the curriculum- Team handling - Project Management Show less

• Jun 2021 - Sep 2021

- Curriculum Mapping and Testing - Alpha and Beta- Training and Development- Conduct Webinars/ workshops - Recruitment of Teachers - Selection , Assessment of competencies and analysis basis rubrics- Monitoring and measurement of the teachers

Professional Freelancer

• Jun 2015 - Jun 2021

Art and Craft , content management, education management, marketing communication, Presentation specialist Art and Craft , content management, education management, marketing communication, Presentation specialist

• May 2013 - Jun 2015

I. Clear focus on Quality, Health, Safety and Environment (QHSE), with the remit to ensure successful global re-certifications and transform Panalpina into an industry quality leader.II. Drive Quality assurance, Quality control and facilitate superior service delivery to the customer.

• Apr 2010 - May 2013

 Drive Business Process, Quality Assurance , Quality Control and facilitates superior service deliverable to the customer  Support to identify areas of quality / productivity improvement and facilitates continuous improvement initiatives in the service delivered to customers, country management by using quality improvement tools.  Support to check results of process improvement work on operational performance and best practices for the organization Collaborating with all country functions (Operations, Marketing & Sales, ISPs) in Business Process standardization, ensuring a continuous assessment and improvement of productivity and efficiency (process analysis, process definition, process documentation and implementation) Plan , Organize, Conduct and assess trainings for various projects  Internal Auditor / Audit Manger to monitor process for the area (no financial audit) – Lead ,Plan, Participate, Execute and follow up of the Area QHSE audits for the ISO 9001 :2008 standards for PAN India Liaison with the external certification body for certification audit.  Maintain and coordinate area wide ISO Certification – ISO 9001:2008 ; OHSAS 18001; ISO 14001. Streamlining internal reporting and MIS processes to ensure that there is only one data source by data collection, assimilation and analysis of various reports for the various functions  Interface between all functions (M&S, Operations and ISPs) to receive and provide information – collect, analyze, and consolidate reports. MIS Analysis Show less

• Apr 2007 - Mar 2010

 Drive Business Process, Quality Assurance , Quality Control and facilitates superior service deliverable to the customer  Support to identify areas of quality / productivity improvement and facilitates continuous improvement initiatives in the service delivered to customers, country management by using quality improvement tools.  Support to check results of process improvement work on operational performance and best practices for the organization Collaborating with all country functions (Operations, Marketing & Sales, ISPs) in Business Process standardization, ensuring a continuous assessment and improvement of productivity and efficiency (process analysis, process definition, process documentation and implementation) Show less

• Apr 2006 - Mar 2007

 Support Business Process, Quality Assurance , Quality Control  Support to identify areas of quality / productivity improvement  Collaborating with all country functions (Operations, Marketing & Sales, ISPs) in Business Process standardization, ensuring a continuous assessment and improvement of productivity and efficiency (process analysis, process definition, process documentation and implementation) Maintain and Control the area IMS Manual and adjust global standards to national / area characteristics  MIS Analysis - Interface with all functions ( M&S, Operations and ISP’s) to receive and provide information – collect , analyse and consolidate reports with accurate and timely reports to Area Management Support and assist in managing and providing Management reports /statistics .Assist in the Coordination and the implementation of the Business Plan. Show less

• May 2005 - Mar 2006

• Nov 2004 - May 2005

 Pricing for import & export consignments. Providing rates to the sales team located all over India. Maintained proper record of the total number of shipments gained. Participated in bidding for Tenders/RFQ’s. Maintenance of Sales Cycle and Update of CRM  Monitoring Sales performance and business through various reports Analysis of Sales performance Sales standards and governance

Management Trainee

• Feb 2004 - Nov 2004

 Responsible for handling various responsibilities in M&S, Operations and Quality Control.  Coordinating with cross functions regarding process standardization for the implementation of ISO 9001:2000  Responsible for development of various management tool in the implementation of ISO 9001:2000.  Implementation of Credit Check of prospective customer as a business development tool  Analysis of the existing customers by allocating a them codes as per location which later got implemented in the organization as CRM tool.  Analysis based on the market trends to assist in the forecast of business development.  Associated with the Business Development in generation of business and revenue and coordinating with customers on customer requirements.  Generation of customer centric competitive proposals by coordinating with vendors for rates.  Account Management of few key customers by providing them information on traffic movement and also coordinating with internal function to meet the customer’s need and expectations. Show less