Microsoft Dynamics Consultant

• Aug 2022 - Present

MS Dynamics Crm Team Lead Consultant

• Apr 2021 - Aug 2022

MS- Dynamics CRM 365 implementation for retail companies. - Ecommerce integrations - Data gathering for creating target marketing lists, data cleaning, merging, enrichment rules definition - Creating customer segmentation and journeys - Loyalty program integration, analysis, project management. Create project plan for project lifecycle track with stakeholders. Managing development team, source planning. MS- Dynamics CRM 365 implementation for retail companies. - Ecommerce integrations - Data gathering for creating target marketing lists, data cleaning, merging, enrichment rules definition - Creating customer segmentation and journeys - Loyalty program integration, analysis, project management. Create project plan for project lifecycle track with stakeholders. Managing development team, source planning.

MS Dynamics Crm Senior Consultant/Analist

• Apr 2019 - Apr 2021

MS-Dynamics CRM Analyst

• Aug 2017 - Apr 2019

MS- Dynamics CRM 365 implementation for European and Middle -East Banks => Onsite/Offsite Business and Functional Analyst, CRM Consultant- Determination of business requirements all MS-Dynamics CRM modules (Sales Management, Campaign Management, Client Enrollment, Retention, Master Data Management, Case Management etc.)- Gathering the requirements and SRS Document preparation- Traceability Matrix preparation - Definition of Security Roles- GAP Analysis between existing systems and MS- Dynamics CRM modules- Task creation in TFS for development and project follow-up- Testing, preparing test scenarios and testing them via TFS Test Manager- Training material preparation and user training Show less

ORACLE CC&B Utility Metering and CRM Business Analyst

• Oct 2016 - Aug 2017

EBS Transformation PROJECT CC&B Utility Functional Analyst First Go-Live In ÇEDAŞ-CEPESAS Companies for 800.000 customers in DEC-2016 CLK Utility CC&B Implementation And Unbundling Project Responsible for all Distribution Side Operations and MTM. Unbundling Distribution and Retail Systems. Governance of Field Operations and Handheld Integrations. Specifically Disconnection,Reconnection,Move-in and Move-out Operations for both Distribution and Retail. Meter and Other Device Operations. Meter Install,Removal and Replacement. Transformer Operation Activities and maintainence on System and Field MDM-Meter Data Management Smart Meters Implementations Integration between MDM-Oracle CC&B especially on Remote Disconnection and Remote Reconnection Operations. PMUM-EPIAS Integrations Integrations of CC&B and PMUM Systems HANDHELD HHU field activity and on spot billing design and change management . REPORTING Designing Reports via Oracle SQL Developer and BI Platforms. Preparing SQLs and testing reports for data consistency. TESTING Preparing Test scnearios and testing them via ORACLE TEST MANAGER(OATS) test tool. Creating incidents and following them until they are resolved by developers. Show less

Internship

• Sep 2015 - Dec 2015

Management and Bussiness Internship Preaparing project plans , financial analysis, multi criteria desicion making, breakeven analysis... Management and Bussiness Internship Preaparing project plans , financial analysis, multi criteria desicion making, breakeven analysis...