Senior Global Account Manager

• Jun 2022 - Present

• Strategically develop global key accounts, increasing the total revenue of the account, and strategically identify new revenue streams • Drive and execute delivery for RFI and RFP until decision while making sure all deliverables arrive in good order, on time, and fulfil customers’ requirements • Work closely with the commercial and technical project team members to derive global account strategies and sell our entire portfolio of products. • Identify business value, map it closely to customers' goals and influence its delivery in any form (project, sale, pilot, POC, etc) internally and externally • Oversee coordination amongst Product Manager, Project Managers, Marketing and other internal stakeholder, etc to drive account strategy and achieve client deliverables • Team Lead

Founder

• Apr 2020 - Present

- Building up an online hotel booking website - Integrations of channel managers - Business development - Key Account management - Product marketing - Product Launch - Stakeholder Management - Social Media Performance Marketing - Building up an online hotel booking website - Integrations of channel managers - Business development - Key Account management - Product marketing - Product Launch - Stakeholder Management - Social Media Performance Marketing

Senior Account Manager

• Aug 2021 - Apr 2022

- Establishing the account management department - Creating reporting for account management - Managing top accounts - Negotiation and communication with the property owners - Updating physical internet material to promote company identity and services - Working with IT & Marketing - Department assisting with website UI/UX and marketing strategies - Researching the market to support business decisions and company development - Report issues and opportunities to the relevant departments to boost the company’s performance

Product Marketing Manager - Facebook - Go to Market Strategies (GTM)

• Apr 2019 - Apr 2020

• Analyzed Sojern’s worldwide Hotel portfolio and determined applicable key features to be used in the platform for partners by acknowledging the current capabilities of the platform and Facebook API possibilities • Improved the reporting section of the Pay on the Stay product by analyzing the market and the data obtained • Actively supported the launch of 2 products for Enterprise clients and SMBs • Managed the process and progress of the Facebook CPM product for SMB clients by effectively collaborating with Customer Success Managers, Account Managers, Product Team, Enablement Team, Legal Team and other relevant stakeholders. Determined the local pricing for the product by analyzing the markets and competitors • Organized client meetings and calls with our Commercial Teams to help communicate and present the technical aspects of our solutions to potential or current clients • Became an expert on our products, customers, competitors and local markets, continually refined our competitive positioning and updated internal and external collateral • Uncovered and prioritized new approaches and decreased reconciliation rate by 12% for Pay on the Stay product which eventually created 15% incremental revenue • Conducted buyer personas, gap analysis for full coverage of potential and existing demand while keeping the strong competitive positioning in the market • Accelerated the progress to move strategic projects by building strong cross-functional and international relationships • Created training for international sales team to adapt different Partner Conversation modules which make them experts to identify client profile and and adapt right conversation type • Originator of the IDEALAB platform to encourage company level idea sharing among employees worldwide.

Account Manager

• Jan 2016 - Mar 2019

- Global Chains Account Management; Key level account management- Seasonal Office Management; Black-sea Region of Turkey ( 7 month, Trabzon City Based Project)- Project management & Planning; Seasonal office project in Black Sea region of Turkey, 'Homie Day' project; increasing the awareness and engagement of other account managers, . - Booking Homes and Apartments Business Development Project. (6 Month Project)- Travel Management; Customer experience management- Strategic planning; determining the business needs by using internal and external tools, Tableau, commercial dashboards, collecting data for product management and sharing with implementation teams.- Team building and engagement; creating activities and projects to increase business awareness and engagement of other account managers and team members office and country level- Partner engagement; organizing webinars, bluejeans calls and workshops for partners to have better retention and decrease churn rate, also control the danger zone for potential churn partners . - Ethic and Learning Ambassador • Build and further improve relationships with new and existing clients by actively approaching contacts • Maintain and grow Vendor relationships to maximize sales and revenue• Proactively identify and follow up on opportunities to improve the customer experience and improve operational efficiency • Support centralized marketing campaigns in executing operational activities with a local approach • Revenue Management• Analyzing market needs and trends for total system sales • Pursuing commercial opportunities

Hotels Coordinator

• Apr 2015 - Dec 2015

• Day-to-day pro-active communication with partners in region by telephone, by internal messaging and occasionally in person to assist with the development of the business; • Building productive relationships with partners• Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting; • First point of contact for key local accommodation partners, answering questions and queries, taking action as needed; • Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website; • Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system; • Looking after IT/administrative related tasks; • In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations; • Assist in the preparation of market visits, operational planning and projects

Operations -Community Manager

• Nov 2014 - Apr 2015

Impact Hub is a global community of people who collaborate and co-create for positive impact at 60+ hubs around the world. Network management; establishing, developing and managing network Product management; defining the market needs and determining necessary appealing products for the market Impact Hub is a global community of people who collaborate and co-create for positive impact at 60+ hubs around the world. Network management; establishing, developing and managing network Product management; defining the market needs and determining necessary appealing products for the market

Guest Relations Manager

• Jul 2011 - Mar 2014

• Addressed client needs and built financial plans while striving to outperform and exceed prior profitability and revenues. • Resolved costumer complains by identifying problems taking appropriate action. • Took the leadership role in training and development of the stuff to ensure 100% guest satisfaction attained. • Supervised and managed employees, understanding the employee positions well enough to perform duties in employees’ absence. • Collaborated with cross-functional teams to develop marketing and communication plans that leverage the online presence of Sirkeci Mansion. • Organized local activities – creating customer WoW factors, flawless execution with excellent and good feedback ratings. • Created and supported client retention strategies for existing customer base and for new comers. • Maintaining sustainable management projects for Sirkeci area in Istanbul and for the hotel

Intern

• Jun 2009 - Sep 2009

Intern

• Jun 2008 - Sep 2008