Experience

FairShake

• United States
• Consumer Services
• 1 - 100 Employee

• Director, People and Customer Success Operations

  • Jun 2018 - 5 years 7 months

  Oakland, California, United States Responsible for building and scaling people and customer success operations and reporting to drive decisions impacting overall company health and growth. Lead a fully remote team by managing workloads, priorities, and providing ongoing leadership to staff. Adept at using technology to streamline communications and operations for customers and team members.

• Senior Manager, Product & UX Research

  • Jul 2018 - Oct 2020

  Oakland, California, United States First employee hired to build out operations for people and customer success. Responsible for team's strategic growth and research to influence product development and organizational change .



Playworks

• United States
• Non-profit Organizations
• 300 - 400 Employee

• National Corporate Relations Specialist

  • Jan 2017 - May 2018

  Oakland, California Managed corporate social responsibility (CSR) partnerships and philanthropic initiatives for a national nonprofit organization across 23 regions. Strategized on partner projects and maintained national database for custom reporting and program evaluation.



AFT

• Political Organizations
• 300 - 400 Employee

• Research and Strategic Initiatives

  • Nov 2013 - Jun 2016

  Washington, DC Strategist responsible for national research and campaigns on community and social impact initiatives. Engaged stakeholders and built partnerships to maximize localized strategies.

• Organization and Field Services

  • Dec 2010 - Oct 2013

  Washington D.C. Metro Area Collaborated and strategized with partners across educational, community, and political spectrum to enhance coalition building and support strategic programs. Managed national database and digital communications. Developed National Teacher Leadership Advisory Council to influence policy and shape internal resolutions; trained teachers on advocacy and communications strategy.



Baltimore Montessori Public Charter School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Special Education Instructional Aide

  • Feb 2009 - Jun 2010

  Baltimore, Maryland Area


Baltimore City Public Schools and Goucher College
• Program Facilitator

  • Sep 2005 - May 2009