Supply Chain Operations Manager

• Feb 2017 - Present

• Managed constantly the interface and develop new & existing relationships with key suppliers. • Identified bottlenecks in production and service delivery, and negotiated SLAs to improve client’s service delivery. • Supervised the movement, distribution and storage of the company’s supplies. • Negotiated rates with transporters and freight forwarders. • Took measures like consolidation of shipments, decentralized warehouse services and cross docking to reduce expenses. • Ensured quality control and safety of goods through the whole product life cycle. • Dealt with third party surveyors & inspectors in Europe & USA for products inspection and fulfilling the quality control requirements. • Eliminated hours of administrative work by recommending a new CRM software. • Proactively managed and acted on solid data provided by an enhanced CRM. • Risk mitigation planning to limit the impact of operational threats on the company’s bottom line. • Developed plans for inventory optimization to avoid stockouts, overstocking and backorders. • Supervised warehouse and logistics leadership, and met once a week to discuss plans, schedules & difficulties. • Created documentation, training and implementation of best warehouse procedures according to seasonal rushes. • Coordinated with HR department for running appraisals and restructured personnel assignments, resulting in a better performance and increased retention. Show less

Operations and Administration Manager

• Jun 2016 - Jan 2017

Operations Manager

• Oct 2013 - May 2016

Purchasing and Inventory Controller

• May 2010 - Sep 2013

Contract Administrator

• Feb 2009 - Apr 2010

Assistant Office Manager

• Sep 2007 - Feb 2009