Director of Information Technology

• Dec 2022 - Present

IT & SAP Manager

• Jan 2020 - Dec 2022

• Go-Live with SAP Mega project in August 2020 • Participates in the annual strategy planning events, develops and updates the Technology roadmap for the company. Consolidates the IT annual budgets and plans on a company level and group level. • Regularly assesses the company IT performance to maximize the return on IT investments and provides management with actionable recommendations. • Manages the development of IT policies and procedures Manual and ensures its application and compliance. Maintains and monitors all network, security and computer systems. • Monitors IT service delivery and quality standards in light of customer and business requirements to ensure internal customer satisfaction and work productivity. • Liaises with different business owners to understand business requirements and translate the business needs into technical requirements. • Acts as the main point of contact with technology vendors and manages the commissioning, qualification and acceptance of process for automation systems “SAP” to guarantee successful delivery of automation projects. • Collaborates with functional leaders to enhance overall visibility and control over the organization through effective technological solutions. • Manages internal automation and transformation projects in collaboration with the different departments while ensuring business continuity and seamless implementation. • Sets the standards and performance measures (KPIs) of Process Automation and Technology teams in line with the company’s strategic objectives, monitors their timely implementation. • Conducts performance appraisals sessions of the direct report in due time. • Reviews and approves the performance appraisals conducted by the first liners to their subordinates, ensuring a timely, efficient and objective Performance Management process. • Approves and follows-up on the implementation of training and development plans for department staff. Show less

IT consultant

• Aug 2019 - Sep 2020

IT Manager

• Aug 2018 - Aug 2019

IT & SAP Manager

• Apr 2017 - Jun 2018

Building IT Department Building Ecobat IT and communications infrastructure SAP ALL in ONE Implementation Building IT Department Building Ecobat IT and communications infrastructure SAP ALL in ONE Implementation

IT & SAP Manager

• Sep 2016 - Apr 2017

Duties and Responsibilities •Act as project manager for the SAP hardware configuration, Network design, equipment installation & implementation. •Act as first line support for the SAP internally & to manage the troubleshooting/ problem solving with SAP partner/provider. •Act as the work flow reference on manual for all the SAP modules. •Manager oversee all aspects of the IT needs in order to enhance productivity and meet business needs. •Administer the IT help-desk in order to contribute to the smooth and effective running of operations. •Analyze the technological needs in order to improve the existing IT infrastructure and provide a better end user services. •Draft procedures, design processes and establish policies in compliance with the company’s requirements. •Monitor/assess staff productivity & needs in order to ensure enhancement of IT staff skills through proper training and coaching. •Develops IT strategy and implementation plan (including IT operations, Application and infrastructure) in line with the identified IT requirements. •Develops IT budget based on the finalized IT strategy and plan, outlining IT expenditure, operating expenditure, resource requirements etc. •Oversees design, budget and implementation of the IT infrastructure for new projects and prospect assets technical evaluation. •Monitor the implementation of annual IT operating plans, roll outs / deployments of projects, infrastructure upgrades across the company. •May participate in after-hours support via cell phone and remote access. •Manage all the purchasing functions (IT Assets & consumables) for the whole company’s facilities cost effectively. •Manage periodic maintenance according to the preventive maintenance system guidelines. •Submit the annual maintenance plan and keep records as technical logs for machine history, repair and overall maintenance. Show less

IT Manager

• Feb 2016 - Sep 2016

IT Executive Consultant

• Jan 2015 - Aug 2015

Prepare infrastructure and implement SAP All in one Prepare infrastructure and implement SAP All in one

IT Manager

• May 2012 - Jan 2014

IT and Business Development Manager

• Nov 2008 - Apr 2012

1. Manage information technology and computer systems •Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) •Develop and implement policies and procedures for electronic data processing and computer systems operations and development •Meet with managers to discuss system requirements, specifications, costs and timelines •Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems •Control the computer systems budgets and expenditures 2. Ensure technology is accessible and equipped with current hardware and software Main Activities •Troubleshoot hardware, software and network operating system •Be familiar with all hardware and software •Be familiar with network operating system •Provide orientation to new users of existing technology •Train staff about potential uses of existing technology •Train staff about new and potential use •Provide individual training and support on request •Provide recommendations about accessing information and support •Maintain current and accurate inventory of technology hardware, software and resources 3. Monitor and maintain technology to ensure maximum access Main Activities •Troubleshoot all technology issues •Maintain log and/or list of required repairs and maintenance •Make recommendations about purchase of technology resources •Research current and potential resources and services •Provide network access to all staff and students •Install work stations •Connect and set up hardware •Load all required software •Provide network accounts and passwords as required •Monitor security of all technology •Advise staff of security breach and/or change in password or security status •Ensure installation of lock out programs •Identify and prepare hardware for disposal when appropriate •Ensure hardware is stripped and secured before disposal Show less

Senior Systems Engineer and Data Center Manager

• Jul 2007 - Nov 2008

( Customs Automation Project (Data Warehouse Project – NCIS Project))Job Description The Data Center Operations Manager has responsibility for a single large data center facility, campus or several small data center environments in a given geographic area. The Data Center Operations Manager has two primary functions. First and foremost the data center operations manager has operational responsibility for driving all data center efficiency and productivity metrics for the given facility. This means they are held accountable for the production and run of their data center facility, client deployments, quality of operational run, negotiating and managing vendors on a location or site basis, and ensuring quality is delivered uniformly across their production scope. The second function is defined as being the primary interface and escalation for communication, responsibility and accountability into and out of the data center facility for all internal clients, infrastructure service groups, and the Data Center Services organization itself.Main Tasks: 1- NCIS Project (Senior Systems Engineer, Technical support manager)2- Egyption Customs Authority Data Warehous Project (Executive Project Mnanager).3- Migrating the current Egyption Customs Authority Network Infrastructure, Applications, Security, Databases (Started During my Work Period)4- Building a Server Farm for 200 servers (Fire System, Monitoring System, Water Resistance System, Air Condition System) 5- Building HQ Network and Security Infrastructure.6- Main Data Centers in Cairo (Implementation-Upgrade) and Alexandria (Upgrade - Implementation)7- Central Printing Systems Project. Show less

Senior Systems Administrator

• Dec 2006 - Jul 2007

Customs Automation Project – Data Warehouse ProjectDuties and Resposibilities:1.Responsible for installation, configuration, administration, and system security of a multi-platform environment which may includes Microsoft Windows, UNIX, and LINUX; adheres to strong (industry standard) systems administration techniques and procedures.2.Work with other groups (Systems and Services, Desktop Support, Security, etc.) to help establish the standards of system architecture, data communications, and system security; disseminates those standards to MOF entities for program wide compliance.3.Supervise the installation, documentation, and maintenance of software supported in all MOF computer activities and disseminates this to other system administrators through MOF IT Technical Operations.4.Assist in the installation, maintenance and administration of different systems and service.5.Responsible for the backup of data, including automatic backup routines, testing data integrity, and offsite storage of media.6.Report weekly to Budget Automation Project Manager on operational problems, plans, and progress.7.Aid in the production of all network, system, security, and user documentation. 8.May be required to manage e-mail, DNS, file sharing, application, and/or other systems and services as necessary.9.Engage in personal professional development to stay current with the demands of the position; is a positive influence for the effective use of technology for Budgeting Automation (BA)10.Perform additional related duties as assigned by BA Project Manager Show less

Technical Implementation Supervisor

• Nov 2005 - Dec 2006

Customs Automation Project

Senior Network and Systems Administrator

• Feb 2005 - Nov 2005

Main Task: 1- Building Automated System For Public Sector Budgeting (Started and Finished for Phase 1 and Phase 2 During my Work Period)2- Building an Infrastructure For Ministry of Finance Towers and about 1200 sites (Started and Finished for Phase 1 and Phase 2 During my Work Period)3- Building a Server Farm for 200 servers (Fire System, Monitoring System, Water Resistance System, Air Condition System …………)Job Discription: First as Senior Network Administrator• Plan, design, monitor, support, and integrate enterprise network systems.• Under general direction, manage network performance and maintains network security .• Install, maintain and monitor the operation of the local area networks and wide area network.• Evaluate vendor products in hardware, software and telecommunications equipment and recommend purchases consistent wiyh short and long term objectives.• Recommend and implement network polices and standards, ensuring adherence to security procedures. Maintain contact with outside organizations in the maintenance, service and/or purchase of the network.Supervise training of IT staff and selected users on network operations and procedures.Secound as Senior System AdministratorJob Discription:• This is professional work planning, designing, monitoring, supporting, and integrating enterprise network systems.• Under BA management direction, manages network performance and maintains network security. Installs, maintains and monitors the operation of the local area network. Evaluates vendor products in hardware, software and telecommunications equipment and recommends purchases consistent with short and long term objectives. • Recommends and implements network policies and standards, ensuring adherence to security procedures.• Maintains contact with outside organizations in the maintenance, service and/or purchase of the network. Plan and conduct users training on network operations and procedures. Show less

Senior Systems and Network Administrator

• Jun 2003 - Jan 2005

System and Network Administrator

• Oct 1999 - Aug 2003