Samenta Mijling
Learning Specialist at BLEND leren- Claim this Profile
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Dutch Native or bilingual proficiency
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Portuguese Limited working proficiency
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English Full professional proficiency
Topline Score
Bio
LinkedIn User
I've had the pleasure of knowing Samenta during my initial steps at Booking.com, when she was my quality advisor. Samenta is an excellent and dedicated professional who has in-depth knowledge of both the procedures and expectations of the company and is able to communicate them with ease to her colleagues during training sessions. Her friendly and approachable personality together with her talent in providing right feedback support her ability to assist her team members reaching their targets in a positive way. I am happy to have worked with Samenta in the past and strongly believe she will bring a great wealth of knowledge and skills to any company or organization.
Larissa Thomas
I’ve had the pleasure to work with Samenta during my internship at TravelBird. From te very beginning I was amazed by the fact that she is really easy to talk to, in both a professional and personal context, which is an aspect that I admire in a team lead. Samenta always wants to bring out the best in people through giving the right feedback in every possible situation. Besides that, Samenta has grown quickly within the short period of time we had together. Her outstanding reliability, critical thinking and willingness to assume multiple responsibilities are definitely qualities to be desired in any professional.
LinkedIn User
I've had the pleasure of knowing Samenta during my initial steps at Booking.com, when she was my quality advisor. Samenta is an excellent and dedicated professional who has in-depth knowledge of both the procedures and expectations of the company and is able to communicate them with ease to her colleagues during training sessions. Her friendly and approachable personality together with her talent in providing right feedback support her ability to assist her team members reaching their targets in a positive way. I am happy to have worked with Samenta in the past and strongly believe she will bring a great wealth of knowledge and skills to any company or organization.
Larissa Thomas
I’ve had the pleasure to work with Samenta during my internship at TravelBird. From te very beginning I was amazed by the fact that she is really easy to talk to, in both a professional and personal context, which is an aspect that I admire in a team lead. Samenta always wants to bring out the best in people through giving the right feedback in every possible situation. Besides that, Samenta has grown quickly within the short period of time we had together. Her outstanding reliability, critical thinking and willingness to assume multiple responsibilities are definitely qualities to be desired in any professional.
LinkedIn User
I've had the pleasure of knowing Samenta during my initial steps at Booking.com, when she was my quality advisor. Samenta is an excellent and dedicated professional who has in-depth knowledge of both the procedures and expectations of the company and is able to communicate them with ease to her colleagues during training sessions. Her friendly and approachable personality together with her talent in providing right feedback support her ability to assist her team members reaching their targets in a positive way. I am happy to have worked with Samenta in the past and strongly believe she will bring a great wealth of knowledge and skills to any company or organization.
Larissa Thomas
I’ve had the pleasure to work with Samenta during my internship at TravelBird. From te very beginning I was amazed by the fact that she is really easy to talk to, in both a professional and personal context, which is an aspect that I admire in a team lead. Samenta always wants to bring out the best in people through giving the right feedback in every possible situation. Besides that, Samenta has grown quickly within the short period of time we had together. Her outstanding reliability, critical thinking and willingness to assume multiple responsibilities are definitely qualities to be desired in any professional.
LinkedIn User
I've had the pleasure of knowing Samenta during my initial steps at Booking.com, when she was my quality advisor. Samenta is an excellent and dedicated professional who has in-depth knowledge of both the procedures and expectations of the company and is able to communicate them with ease to her colleagues during training sessions. Her friendly and approachable personality together with her talent in providing right feedback support her ability to assist her team members reaching their targets in a positive way. I am happy to have worked with Samenta in the past and strongly believe she will bring a great wealth of knowledge and skills to any company or organization.
Larissa Thomas
I’ve had the pleasure to work with Samenta during my internship at TravelBird. From te very beginning I was amazed by the fact that she is really easy to talk to, in both a professional and personal context, which is an aspect that I admire in a team lead. Samenta always wants to bring out the best in people through giving the right feedback in every possible situation. Besides that, Samenta has grown quickly within the short period of time we had together. Her outstanding reliability, critical thinking and willingness to assume multiple responsibilities are definitely qualities to be desired in any professional.
Credentials
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Organizational Learning and Development
LinkedInFeb, 2022- Sep, 2024
Experience
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BLEND leren
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Netherlands
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E-Learning Providers
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1 - 100 Employee
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Learning Specialist
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Mar 2023 - Present
As a Learning Specialist I design transformative blended training programs collaborating with industry leaders such as Van Oord, Tilburg University and Voedingscentrum, reaching over 12.000 learners. Other responsibilities include: • Collaborating with clients, (senior) stakeholders, SME's and end users through kick-offs, focus groups, online meetings and feedback forms • Acting as the bridge between designers and clients to coordinate the development of training programs and materials • Building our internal knowledge database as well as creating, documenting and structuring knowledge articles • Utilize tools such as Articulate Storyline, Google Workspace (G-Suite), Adobe Creative Cloud and Notion • Staying up-to-date with industry best practices in L&D and incorporate them into training programs Show less
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Noah Road
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Netherlands
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Human Resources Services
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1 - 100 Employee
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Creative Learning Developer
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Jun 2022 - Mar 2023
As a Creative Learner Developer I created engaging blended training solutions and compelling course content, helping thousands of learners to acquire the knowledge, skills and competencies they need. Among others, I've had the opportunity to collaborate on projects alongside The Sutton Trust and Facilicom. At Noah Road, I have: • Designed, developed, and implemented training videos on developmental conversations - benefiting 22,694 learners from Facilicom • Revised skill-based leadership training programs • Led the process of designing a winning case study for Learning Pool Live awards 2022 • Engaged with internal and external (senior) stakeholders, including Subject Matter Experts • Applied Training Design theories, practice and methods (ADDIE, SAM) Show less
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funda
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Netherlands
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Software Development
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100 - 200 Employee
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Customer Service & Data Quality Specialist
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Oct 2020 - Jun 2022
In the role of a Customer Service & Data Quality Specialist I was focussed on delivering great broker (often owners of the business) & consumer satisfaction. In addition, I was managing the quality of the content of the listings which where advertised on the funda platform. At Funda, I have: • Maintained a 91% customer satisfaction score via chat, e-mail and phone • Designed and implemented standardized ticket handling procedures, elevating overall satisfaction scores from 84% to 92% • Revamped and build all 148 Customer Service templates through Zendesk (a cloud-based help desk management solution), reducing response time with 21% • Collaborated with the Product Team to streamline interdepartmental processes • Created & maintained internal knowledge base articles through Jira Show less
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Speakap
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United States
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Information Services
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1 - 100 Employee
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Technical Support Engineer
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May 2019 - Apr 2020
As a Technical Support Engineer my goal was to create lifelong Speakap ambassadors. On a daily basis, I stood by customers as their trusted pillar of support by managing and resolving their issues with care and precision. I contributed to the business through the implementation of new procedures & processes in order to ensure excellent customer experiences each time. At Speakap, I have: • Maintained a 94% customer satisfaction score offering technical support • Collaborated with technical teams troubleshoot, resolve issues and streamline processes • Executed programming changes through Github • Reported complex issues to Tier 2 support Show less
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TravelBird
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Netherlands
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Technology, Information and Internet
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1 - 100 Employee
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Team Lead Traveller Success
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Sep 2018 - Jan 2019
As a Team Lead Traveller Succes for the Dutch and Belgium market I co-managed a team of 26 Travelbird ‘Birdies’ to ensure team effectiveness & traveller satisfaction. At Travelbird, I have: • Managed a high performing Customer Service team • Handled and managed escalated complaints • Hired personnel and organized the onboarding of new employees • Facilitated cross-departmental communication & alignment As a Team Lead Traveller Succes for the Dutch and Belgium market I co-managed a team of 26 Travelbird ‘Birdies’ to ensure team effectiveness & traveller satisfaction. At Travelbird, I have: • Managed a high performing Customer Service team • Handled and managed escalated complaints • Hired personnel and organized the onboarding of new employees • Facilitated cross-departmental communication & alignment
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Learning & Development Quality Coach
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May 2015 - Aug 2018
As a Quality Coach I supported 250+ Customer Service agents & 23+ teams with their development. Together with the team, I was responsible for the output of about 500 Customer Service agents on site. At Booking.com, I have:• Enhanced (low) performance of 250+ CS agents through coaching and feedback • Analyzed 23+ team performance metrics and provided insights to Team Leads • Monitored and analyzed 2500+ call and e-mail interactions of agents • Designed and led several projects reaching site targets (500FTE)• Delivered hard skills and soft skills workshops to Customer Service teams• Led calibration sessions to ensure alignement between Customer Service sites Show less
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Customer Service Executive
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Apr 2013 - May 2015
As a Customer Service Executive I helped people experience the world while reaching set Customer Service targets. In this role, I have: • Maintained a 93% customer satisfaction score handling over 10.000 tickets• Advised hoteliers about the use of the Booking.com platform • Generated inbound and outbound calls that developed into new customers• Provided feedback to peers and on-boarded new hires within the team• Initiated and executed team projects• Shared operational changes during stand-ups Show less
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Customer Service Representative
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Oct 2012 - Feb 2013
Within this role I advised Agis customers about their health insurance and modified it upon their request. At Agis, I have: • Supported customers in finding appropriate healthcare providers • Directed customers to the correct internal department Within this role I advised Agis customers about their health insurance and modified it upon their request. At Agis, I have: • Supported customers in finding appropriate healthcare providers • Directed customers to the correct internal department
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Education
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2008 - 2011
NHTV Academy of Facility Management
Bachelor of Applied Science (B.A.Sc.), Tourism and Travel Services Management -
2002 - 2007
Oosterlicht College
Upper General Secondary Education
Community
