Samuel William
Onboarding Operations Team Lead at FutureFoods- Claim this Profile
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Topline Score
Bio
Jen Jun Wong
Samuel is an individual that will go out of his way in order to solve problems. We worked directly during a large scale campaign and Samuel was our key person for our partners warehouse requirements. He diligently counter checked all incomings and outgoings to ensure accurate listings and went above and beyond to troubleshoot syncing issues and coordinated, onboarded and launched our partners store on time despite teething issues from 3rd party enablers and partners. Samuel is and always will be a reliable and accountable individual that is laser focused on the main objectives, even when situations are unfavourable.
Michael Yau
I had the pleasure of working closely with Sam while we were expanding our operations in Malaysia. As the leader of our Onboarding Team, Sam led initiatives to ensure maximum efficiency and consistently good results on a weekly basis. Sam’s charisma is contagious and he has a unique ability to rally the team to achieve our priorities, even when faced with limited resources. His leadership provided management with peace of mind and his team appreciated his compassion and camaraderie.
Jen Jun Wong
Samuel is an individual that will go out of his way in order to solve problems. We worked directly during a large scale campaign and Samuel was our key person for our partners warehouse requirements. He diligently counter checked all incomings and outgoings to ensure accurate listings and went above and beyond to troubleshoot syncing issues and coordinated, onboarded and launched our partners store on time despite teething issues from 3rd party enablers and partners. Samuel is and always will be a reliable and accountable individual that is laser focused on the main objectives, even when situations are unfavourable.
Michael Yau
I had the pleasure of working closely with Sam while we were expanding our operations in Malaysia. As the leader of our Onboarding Team, Sam led initiatives to ensure maximum efficiency and consistently good results on a weekly basis. Sam’s charisma is contagious and he has a unique ability to rally the team to achieve our priorities, even when faced with limited resources. His leadership provided management with peace of mind and his team appreciated his compassion and camaraderie.
Jen Jun Wong
Samuel is an individual that will go out of his way in order to solve problems. We worked directly during a large scale campaign and Samuel was our key person for our partners warehouse requirements. He diligently counter checked all incomings and outgoings to ensure accurate listings and went above and beyond to troubleshoot syncing issues and coordinated, onboarded and launched our partners store on time despite teething issues from 3rd party enablers and partners. Samuel is and always will be a reliable and accountable individual that is laser focused on the main objectives, even when situations are unfavourable.
Michael Yau
I had the pleasure of working closely with Sam while we were expanding our operations in Malaysia. As the leader of our Onboarding Team, Sam led initiatives to ensure maximum efficiency and consistently good results on a weekly basis. Sam’s charisma is contagious and he has a unique ability to rally the team to achieve our priorities, even when faced with limited resources. His leadership provided management with peace of mind and his team appreciated his compassion and camaraderie.
Jen Jun Wong
Samuel is an individual that will go out of his way in order to solve problems. We worked directly during a large scale campaign and Samuel was our key person for our partners warehouse requirements. He diligently counter checked all incomings and outgoings to ensure accurate listings and went above and beyond to troubleshoot syncing issues and coordinated, onboarded and launched our partners store on time despite teething issues from 3rd party enablers and partners. Samuel is and always will be a reliable and accountable individual that is laser focused on the main objectives, even when situations are unfavourable.
Michael Yau
I had the pleasure of working closely with Sam while we were expanding our operations in Malaysia. As the leader of our Onboarding Team, Sam led initiatives to ensure maximum efficiency and consistently good results on a weekly basis. Sam’s charisma is contagious and he has a unique ability to rally the team to achieve our priorities, even when faced with limited resources. His leadership provided management with peace of mind and his team appreciated his compassion and camaraderie.
Credentials
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Bachelor of Arts with Honours Graphic Design
-Sep, 2010- Nov, 2024
Experience
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Future Foods
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United States
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Hospitality
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1 - 100 Employee
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Onboarding Operations Team Lead
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Sep 2022 - Present
• Resolve daily escalations working directly with Merchants and Sales teams to ensure merchants are set up for success on the platform• Work collaboratively with cross-functional teams to identify and resolve bottlenecks within our processes• Monitor the onboarding funnel to ensure SLAs & KPIs are met• Develop and update processes and logic used by our offshore onboarding team and our Sales teams
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Operations Associate
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Sep 2021 - Sep 2022
- Coordinating merchants/vendors Onboarding & proactively communicate with the internal & external stakeholders to ensure onboarding/projects requests or other add hoc tasks to be deliver in a timely manner.- Compliance & Quality Control end to end checks from back end to front end.- Backend troubleshooting, working with products (integrations) internal stakeholders ensure providing best customer experience on the FrontEnd- Creating, building & Coordinating Onboarding Dashboards/SOPs for business process internal/external for weekly/monthly reporting analysis. Show less
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Shopee
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Singapore
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Technology, Information and Internet
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700 & Above Employee
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Senior Associate (Supply Chain Ops)
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Jun 2018 - Aug 2021
• Established processes and identify appropriate indicators to monitor performance and progress. • Handling & coordinate registration / inbound / outbound and on-boarding Key sellers, • Internal Customer Quality - Increased Brand awareness, having satisfied employees to achieve internal quality standard throughout the organization. • Monitoring sellers health inventory report including aging and expiry stocks. • Handling weekly/monthly feedback regional aging inventory report by following with internal stakeholders. • UAT testing on PMS and WMS to ensure it can handle required task before deployed to live production environment. * Orders/SKUs troubleshooting Show less
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Account Management Operations [UberDost]
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Apr 2015 - Mar 2018
• Drivers Operation Support & Onboarding - Providing Q&A, training support to partner drivers and driver applicants. • Troubleshooting driver partners problems by minimizing errors such as payments, app technical, rider issues. • Involved in a special project, the Driver Partnership Recruitment known as (UberDOST) and taking a key role as an Account Relationship Management : • Managing drivers recruiters within 15 cities in Malaysia, solving day to day issues & handling newly applied drivers through social media online tools. • Identify & attack problem areas for drivers, and negotiate with businesses for driver perks. Proactively search for new features which could improve a seamless driver and rider experiences. Show less
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Uzma Group
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Malaysia
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Oil and Gas
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200 - 300 Employee
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Advanced Management System / Technical Designer / Business Improvement
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Mar 2014 - Mar 2015
- Service provider / Technical Drawings & Editing Drilling Management System manuals for PETRONAS Carigali. (Contract based). Drilling Project Management - Designing work process internally and other ad hoc creative works for the corporate profile. - Risk Based Design Standards - Lifecycle Well Integrity - Project Workflow with Integrated Risk Management and Governance throughout Well Operations Plans and Bridging Documents - Effective management systems for well delivery and integrity management. Show less
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Sunway Group
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Malaysia
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Real Estate
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500 - 600 Employee
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Creative Design Advertising Production
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Sep 2013 - Jan 2014
To design given task for Sunway Pyramid Mall Advertising and also helping with the production team and engaging with clients to carry out artwork for seasonal event and Exhibitions. To design given task for Sunway Pyramid Mall Advertising and also helping with the production team and engaging with clients to carry out artwork for seasonal event and Exhibitions.
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Education
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2010 - 2013
Anglia Ruskin University
Bachelor’s Degree, Graphic Design (Advertising) -
2006 - 2008
Limkokwing University of Creative Technology
Foundation Degree, Digital Communication and Media/Multimedia -
2003 - 2006
Langley School, Norwich United Kingdom
GCSE 'O' Levels -
2000 - 2003
Jerudong International School, Brunei Darussalam
Year 7 - Year 9
Community
