Training and Development Manager

• Sep 2020 - Present

Seasoned Operations & R&D Manager and talented leader with [21] years of experience in many International Brands and local brands and companies too also applying exceptional planning and problem-solving abilities to ward enhancing business plans and day-to-day activities. Results- driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.Focus on building a successful team, cost-cutting, increase sales and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Show less

Operation's & R&D Manager

• Sep 2020 - Oct 2021

■Directs efficient and accurate preparation and sale of products to maximize guest satisfaction■Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with Company standards■Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings.Provides coaching and feedback to Team Members, Shift Coordinators and Assistant ■Managers Assumes full responsibility for restaurant profit and loss management by implementing marketing strategies and following cash control/security procedures■Maintains inventory, manages labor, and applies financial reporting analysis to enhance restaurant results■Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent■Available to work evenings, weekends and holidays■Prompt and regular attendance for assigned shifts, meetings and training■ Develop our products and recipes set the best menu engineering as R&D manager■ Creating a brand for a restaurant from A to Z with low cost. ■ Creating an SOP & Manual Guide Too, for Center kitchen and team members Show less

Restaurant General Manager

• Oct 2019 - Sep 2020

■ Complete any outstanding sections of the TMTP program • Orientation • Safety First • Arby’s Red Hat Service • Backline • Roast Beef and Slicer • Fry Station • Front Line Cashier • Drive-thru Cashier & Runner • Food Preparation • Maintenance • Breakfast • Closing • Team Trainer ■ Provide quality service to each customer and maintain the company’s high standards of cleanliness, attitude, product and service. ■ Meet or Exceed Speed of Service Standards ■ Serve Hot/Fresh Quality Product ■ Maintain Crystal Clean Customer View & Work Area ■Follow all Food and Personal Safety Procedures ■ Replenish and rotate supplies. ■ Keep the lot, lobby, kitchen counters and restrooms clean. ■ Operate in accordance with established performance and operating standards as set out in the OSM and Employee Handbook ■ Arrive for work on time on those days designated on the schedule. ■ Be dressed in a clean and proper uniform. ■ Perform such other duties, as directed by the manager. ■ Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description. ■ Display a clear understanding of Miracle’s Mission, Vision and Values ■ Abide by all policies and procedures as set forth in Miracle’s Employee Handbook Show less

Restaurant General Manager

• Jun 2015 - Oct 2019

-Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates. -Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks. -Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands. -Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. - Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements. -Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons. - Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. -Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems Show less

Restaurant General Manager

• Jun 2015 - Oct 2019

Fast Food Restaurant Manager

• Sep 2013 - Sep 2014

Manage a restaurant in accordance with Company Policies and Procedures and assume primary responsibility for the achievement of designated customer, profit, sales and employee P&L targets.■ Uses operational process and standards to deliver hospitality, quality of products, service, and 100% customer satisfaction.■ Operate sales process using POS system (point of sales program).■ Make sales forecasting and inventory requirement. ■ Labor Scheduling and In Store Training System.■ Anticipate restaurants result ant and acts on the improvement of the customer opportunities. ■ communicate marketing initiatives /new product launches and prepare The shift to execute well. ■ Analyze restaurant compliance with all audit requirements (inventory, Cash controls and cash deposit).■ Adjusts labor schedules /deploys labor based on customer patterns changes.■ Coach Team members, communicate tasks, /conduct briefing and meetings.■ Grow sales, financial, restaurant and people excellence. Show less

Asst. restaurant manager

• Aug 2012 - Aug 2013

■ Uses operational process and standards to deliver hospitality, quality of products, service, and 100% customer satisfaction.■ Operate sales process using POS system (point of sales program).■ Make sales forecasting and inventory requirement. ■ Labor Scheduling and In Store Training System.■ Anticipate restaurants result ant and acts on the improvement of the customer opportunities. ■ communicate marketing initiatives /new product launches and prepare The shift to execute well. ■ Analyze restaurant compliance with all audit requirements (inventory, Cash controls and cash deposit).■ Adjusts labor schedules /deploys labor based on customer patterns changes.■ Coach Team members, communicate tasks, /conduct briefing and meetings.■ Grow sales, financial, restaurant and people excellence. Show less

supervisor

• Jan 2011 - Aug 2012

1. Sales• Communicates marketing initiatives /New product launches and prepares the shift to execute well.• Manage in-store-retailing-POS, suggestive Selling targets, Kids and other initiatives for the shift. 2. Financial Excellence• Participates in handling cost control • Complete all daily paperwork and in-store banking for the designated shift.• Follow the Company cash handling procedures and ensure that customer service employees also adhere to these guidelines.3. Restaurant Excellence• Ensure that sufficient labor and supplies are available, taking corrective action where necessary.• Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.• Provide supervision for employees to ensure that CHAMPS Check and CER standards are maintained throughout the shift.• Ensure statutory and company health, safety and food hygiene regulations are followed during the shift and corrective action taken as required.• Successfully resolve customer complaints and queries correctly and confidently reporting serious complaints to the RM or Area Coach as appropriate.• Ensure that all company security procedures are followed in order to ensure the security of premises, people, stock, equipment and monies at all times. • React to resolve Emergencies as appropriate.• Recognizes routine problems and resolve them • Manage designated shifts ensuring that all policies and procedures are adhered to.• Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.• Ensure that the restaurant cleaning plan/rota is adhered to.4. Team Excellence• Assist restaurant management with training new and existing employees towards Star, All Star and Team Leader proficiency and ensure the standards are maintained.• Take additional tasks on days that employees are absent /sick• Reward & recognize Tm in his shift. Show less

Fast Food Restaurant Manager

• Jan 2011 - Sep 2014

Data Entry Specialist

• Jun 2008 - Dec 2010

Entry the Information by using bar-code Entry the Information by using bar-code