Experience

IMKAN Properties

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Collections Supervisor

  • Sep 2022 - Present



DAMAC Properties

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• Real Estate Senior Collection Executive & CRM

  • Jun 2021 - Sep 2022

  •Contact for all matters pertaining to project(s) collections, responsible in making collections call and/or correspondence with clients alongside monitoring and maintaining the records. •Perform introduction calls, send emails to the allocated customers. Regularly remind customers of a payments due/overdue. Influence, negotiate and persuade customers to pay the outstanding payments. •Daily/monthly receive allocated customers to proceed with collection. Check and verify payments status of the allocated customers on the system. •Arrange meetings with customers to assist with their queries, issues, requests, for payments collection. Perform calls to the customers with instalments payment plan to propose additional discount. •Follow up with team leader for discount approval for the customers. Coordinate with customer service administrator and cashier to handover payment receipts, transfers. Attend a daily meeting with team leader to discuss collection progress, issues. •Direct concerns of customers to the responsible department, follow up with the issues resolution upon the request. •Provide a monthly report with collection results to the team leader. Provide a monthly adjustment, cancellation report for the allocated individual target. Keep accurate and detailed records of the calls made and results achieved. •Follow up with customers for the payments transfer copy, cheque etc. Daily update consolidated collection master file with a progress of collection. • Communicate with customers and sales team to ensure that the down payment allocated in client account. •Perform other assigned tasks and duties necessary to support the team. Show less



Deem Finance

• United Arab Emirates
• Financial Services
• 500 - 600 Employee

• Senior Collection Executive & CRM

  • Oct 2020 - Jun 2021

  • Worked with a portfolio of delinquent accounts to assist in their inquiries, complaints, billing questions and payment/extension service requests. • Worked on Credit card accounts and Personal Loan accounts, Initiated collection, investigated customers' history, negotiated. • Collect maximum payment during start of the month. • Cover all accounts by calling mobile, office, references and home country no within a week. • Achieve monthly target assigned by team leader. • Understand customer by listening to their problems and provide settlement plan or restructure. • Attain customer in branch and convince them same time to collect payment. • Trace non-contactable customer to be searched by his MOL details, through his reference,home country numbers. • Writing final notice warnings to customers when payments are not being made. • Allocate required cases on filed and coordinate with field collector. Show less



Derby Group of Companies

• United Arab Emirates
• Business Consulting and Services
• 700 & Above Employee

• Team Leader Handling (ADCB skip Recovery)

  • May 2019 - Oct 2020

  Working with the bank customers from beginning to end regarding each individual portfolio. This involves:1. Receive, handle and process sensitive customer information from the banks.2. Distribute customer portfolios down to relevant debt recovery team members.3. Liaising constantly with debt recovery team regarding potential repayment proposals4. Writing proposals and liaising with the banks regarding customer repayments.5. Regular fortnightly meetings with the bank to discuss the monthly projections.6. Face to face customer meetings discussing the plan for settlement.7. Receiving money from customers, recording the repayments and issuing receipts.8. Excellent up to date knowledge of bank products9. Liaising with the legal department regarding legal actions against customers refusals.10. Preparing customer reports once settlement and legal actions have come to a completion.11. Negotiate payoff deadlines or payment plans12. Handle questions or complaints13. Deliver extensive training to the debt recovery team:1. Methods of customer negotiations2. Customer tracing3. Company policies4. Bank policies Show less

• Collection Officer Handling HSBC BANK (Recovery)

  • Nov 2018 - May 2019

  Collection officer - Handling portfolio of (HSBC) Recovery.• Receive the portfolio from the team leader and assess the information prior to contacting the customer.• Continued customer portfolio discussions both face to face and via telecommunications regarding repayments,possible plans and settlement.• Keeping my team leader up to date on each customer giving daily feedback progress.• Liaising constantly with the legal department regarding legal action against customers refusals.• Preparing customer reports one settlement and legal actions have come to a completion.• Keeping in constant email contact with the customer.• Negotiating and creating new settlement agreements while providing solutions and advise to customers withboth bucket and write off portfolios in a way that is suitable and satisfying to both the parties before closing thedeal on the account.• Good knowledge of all products.• Track down people who owe money from overdue bills and negotiate payment. Usually, this is done over thephone or by mail. If that person is no longer at that address or phone number, try to track them down using the web, post office or other means.• Established and Maintained Great Customer Relationships to Maximize Account Performance.• Remind people of their overdue bills and do their best to negotiate payment. Negotiating a payment plan, or in extreme situations, legal action. keep track of the debtors to make sure that they are repaying what is owed. Show less



Egyptian Businessmen's Association

• Egypt
• Non-profit Organizations
• 1 - 100 Employee

• Credit Controller

  • Jul 2016 - Aug 2018

  • Established and Maintained Great Customer Relationships to Maximize Account Performance. • Ensures the timely collection of outstanding monies in accordance with policies and procedures. • Maintained accurate and up-to-date customer details and account records. • Developed and maintains cooperative and effective working relationships with all external and internal customers to ensure timely payment of invoices and resolution of customer queries. • Obtained sufficient information to assess the credit- worthiness of newly proposed and existing customers and ensured that all clients meet the company requirements. Show less



Confidentiality

• Egypt

• Confidentiality

  • Mar 2014 - Feb 2016