Sameer Khowaja

Salesforce Administrator at Urban Tech Hero
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Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles, California, United States, US

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5.0

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Anne Carbajal

Sameer is an exceptional individual known for his unwavering work ethic and exceptional commitment to delivering top-notch customer service. He consistently demonstrates his ability to collaborate effectively within a team by providing regular updates on ongoing projects. With an extensive wealth of knowledge in the field of IT, Sameer's expertise shines through in every aspect of his work!!

Brian Porter

Sameer is a very talented individual and was incredibly valuable to Ernest. He was extremely professional even when I would mess with him. Anyone who has him on their team should be considered to be very lucky!

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Credentials

  • Salesforce Certified Platform App Builder
    Salesforce
    Jul, 2023
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Apr, 2023
    - Nov, 2024
  • Salesforce Certified Associate
    Salesforce
    Apr, 2023
    - Nov, 2024

Experience

  • Urban Tech Hero
    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Salesforce Administrator
      • Jun 2023 - Present

      ● Implement data model enhancements and create custom objects, fields, and validation rules to capture relevant information and maintain accurate data. ● Automate business processes using flows, approval processes, email templates and other out-of-the-box automation tools to streamline data entry and tracking. ● Conduct user training sessions to educate Urban Tech Hero staff and drive user adoption. ● Collaborate with a team of Salesforce professionals to set up integrations, streamline processes, and meet project outcomes. Show less

  • Talent Stacker | Salesforce Career Development Program
    • United States
    • E-Learning Providers
    • 700 & Above Employee
    • Salesforce Certified Professional
      • Mar 2023 - Present

      ● Lead client sessions with stakeholders and gather requirements to create user stories. ● Utilize email templates and alerts and create automation, including process builders and flows, to solve business needs. ● Strengthen the security of a Salesforce org by adequately structuring and monitoring profiles, permission sets, roles, and sharing settings. ● Focusing on the user experience, design dynamic lightning record pages and streamline page layouts to maximize efficiency. ● Lead client sessions with stakeholders and gather requirements to create user stories. ● Utilize email templates and alerts and create automation, including process builders and flows, to solve business needs. ● Strengthen the security of a Salesforce org by adequately structuring and monitoring profiles, permission sets, roles, and sharing settings. ● Focusing on the user experience, design dynamic lightning record pages and streamline page layouts to maximize efficiency.

  • Ernest Packaging Solutions
    • United States
    • Packaging and Containers Manufacturing
    • 400 - 500 Employee
    • Technology Operations Manager
      • Aug 2020 - Mar 2023

      ● Successfully worked on multiple technology projects at a time, delivering high-quality results in a timely manner.● Ensured that corporate defined SLA and uptime requirements are maintained for critical business systems and support requests.● Advised team and senior management on technology/industry trends, application/integration architecture, solution design, and leading best practices.● Awarded the "Outstanding Contribution" award for developing and implementing a new ticketing system, resulting in significant improvements in response time and customer satisfaction. Show less

    • Technical Support Engineer / Systems Administrator
      • Jan 2017 - Aug 2020

      ● Administered and managed the Salesforce platform by designing custom objects, fields, page layouts, and workflows.● Created and managed Salesforce user profiles, permission sets, reports and dashboards, and automations.● Performed diagnostics and troubleshooting of both hardware and software issues, answered calls, documented helpdesk tickets and resolutions, and maintained equipment inventory lists.● Administered and supported core Microsoft 365, Slack, SAP, Monday.com, Citrix and VMware technologies. Show less

  • Party Unlimited Supplies
    • Culver City, California, United States
    • Data Analyst
      • Aug 2015 - Dec 2016

      ● Implemented an e-commerce webstore with a focus on driving sales and reducing operating costs. ● Developed and maintained the Extract, Transmission, and Loading (ETL) processes. ● Designed and created numerous reports to assist management in making business decisions. ● Set up a number of integrations, including integrations for shipping information and payment methods. ● Implemented an e-commerce webstore with a focus on driving sales and reducing operating costs. ● Developed and maintained the Extract, Transmission, and Loading (ETL) processes. ● Designed and created numerous reports to assist management in making business decisions. ● Set up a number of integrations, including integrations for shipping information and payment methods.

Education

  • University of the Cumberlands
    Master of Science - MS, Computer and Information Systems Security/Information Assurance
    2017 - 2019
  • Pacific States University
    Master of Science - MS, Computer/Information Technology Administration and Management
    2015 - 2016
  • Institute of Business Management
    Bachelor of Science - BS, Business/Commerce, General
    2010 - 2014

Community

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