Application Support Engineer

• Jun 2019 - Present

A highly skilled Application Support Engineer with 4 years of experience in providing technical support to customers and maintaining applications. Proficient in troubleshooting complex issues, identifying root causes, and developing effective solutions. Proven track record of delivering exceptional customer service and maintaining high levels of customer satisfaction. Currently working for Top Tier UK-based PropTech Companies that utilize the company's main product - PropCo as well as other subsidiary products. Day-to-Day responsibilities include: - Provide technical support for enterprise-level application systems. - Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue. - Document issue triage as troubleshooting progresses. - Follow best practices for change control of proposed solutions. - Maintain service reports, created customized/bespoke reports for clients in TIBCO Jaspersoft Studio - Document actionable bugs for engineering resolution. - SME for Product Support and JasperSoft Studio within the company's technical team. Skills: - Strong knowledge of SQL, Intermediate in Java - Proficient in troubleshooting software and hardware issues - Excellent problem-solving and analytical skills - Good understanding of software development life cycle (SDLC) and agile methodologies - Ability to work under pressure and manage multiple tasks simultaneously - Excellent communication and interpersonal skills Show less