Experience

Star Protection Private Limited

• India
• Security and Investigations
• 1 - 100 Employee

• IT Operation Support

  • Jan 2015 - Jan 2023

   Troubleshoot and provide onsite diagnosis and resolution of IT equipment and configuration problems including computers, servers, notebooks, printers, mobiles, tablets, office 365 and exchange etc.  Settings up new user account in Active directory and provisioning other requested access. Onboarding user with their IT equipment requirements e.g. Laptop, Mobile, Tablet etc.  Diagnose and resolve Level 1 & 2 technical hardware and software issues  Escalate calls to the relevant IT… Show more  Troubleshoot and provide onsite diagnosis and resolution of IT equipment and configuration problems including computers, servers, notebooks, printers, mobiles, tablets, office 365 and exchange etc.  Settings up new user account in Active directory and provisioning other requested access. Onboarding user with their IT equipment requirements e.g. Laptop, Mobile, Tablet etc.  Diagnose and resolve Level 1 & 2 technical hardware and software issues  Escalate calls to the relevant IT departments / vendors.  Ordering IT equipment and working closely with various vendors  Conducting training for new products, procedures, and new software’s / hardware.  Assist project team in rolling out Maxus ERP for finance and invoicing  Part of 5 technology project implementations  Monitor remote IT Data Centre Infrastructure and submit weekly reports.  Manage the helpdesk knowledge base  Vendor evaluation and auditing  Support Business continuity planning / Disaster Recovery / Enterprise risk management  Disaster recovery site management / Ensure data is backed up and copy stored in DR site.  Asset Management – New system tagging, setup, issuing and replacements.  Ensure quality, accurate, timely and easily understandable responses are delivered to end-users.  Ensures all Outage, Status Update and Service Restored Notifications are emailed to staff as notified.  Analysing reports to ensure there are no repeat calls and SLA violations Show less  Troubleshoot and provide onsite diagnosis and resolution of IT equipment and configuration problems including computers, servers, notebooks, printers, mobiles, tablets, office 365 and exchange etc.  Settings up new user account in Active directory and provisioning other requested access. Onboarding user with their IT equipment requirements e.g. Laptop, Mobile, Tablet etc.  Diagnose and resolve Level 1 & 2 technical hardware and software issues  Escalate calls to the relevant IT… Show more  Troubleshoot and provide onsite diagnosis and resolution of IT equipment and configuration problems including computers, servers, notebooks, printers, mobiles, tablets, office 365 and exchange etc.  Settings up new user account in Active directory and provisioning other requested access. Onboarding user with their IT equipment requirements e.g. Laptop, Mobile, Tablet etc.  Diagnose and resolve Level 1 & 2 technical hardware and software issues  Escalate calls to the relevant IT departments / vendors.  Ordering IT equipment and working closely with various vendors  Conducting training for new products, procedures, and new software’s / hardware.  Assist project team in rolling out Maxus ERP for finance and invoicing  Part of 5 technology project implementations  Monitor remote IT Data Centre Infrastructure and submit weekly reports.  Manage the helpdesk knowledge base  Vendor evaluation and auditing  Support Business continuity planning / Disaster Recovery / Enterprise risk management  Disaster recovery site management / Ensure data is backed up and copy stored in DR site.  Asset Management – New system tagging, setup, issuing and replacements.  Ensure quality, accurate, timely and easily understandable responses are delivered to end-users.  Ensures all Outage, Status Update and Service Restored Notifications are emailed to staff as notified.  Analysing reports to ensure there are no repeat calls and SLA violations Show less



Esquire Entertainment Pvt Ltd

• Mumbai

• Manager - IT

  • Apr 2011 - Apr 2012

  • Managed IT infrastructure • Resources planning for the companies clients • IT Purchase • Resource Planning and delegation of workflow. • Managed IT infrastructure • Resources planning for the companies clients • IT Purchase • Resource Planning and delegation of workflow.



Castle Media Private Limited

• Entertainment Providers
• 1 - 100 Employee

• Manager - IT

  • Jun 2010 - May 2011

  Consulting Astro Group (Malaysia) for their Corporate IT Infrastructure, scheduled to launch a TV Channel. Understanding IT needs, suggesting them appropriate technology. Evaluate new computer peripherals before procurement for the various projects. Coordinating with Vendors for complete quote for Equipment as per the Network Design. Resource planning and training for FMS team. Consulting Astro Group (Malaysia) for their Corporate IT Infrastructure, scheduled to launch a TV Channel. Understanding IT needs, suggesting them appropriate technology. Evaluate new computer peripherals before procurement for the various projects. Coordinating with Vendors for complete quote for Equipment as per the Network Design. Resource planning and training for FMS team.



INX Media Pvt. Ltd.

• Entertainment Providers
• 1 - 100 Employee

• AM

  • Mar 2007 - Jun 2009

  Working with Project Heads to formulate and document business requirements for their respective projects. Proactive measures to ensure acceptable quality and integrity of the system. Identifying and evaluating inefficiencies and recommending optimal business practices, system functionality and behavior. Identifying, investigating, and analysing business processes, procedures and work practices for smooth functioning. Continuous evaluation of project requirements to to save cost… Show more Working with Project Heads to formulate and document business requirements for their respective projects. Proactive measures to ensure acceptable quality and integrity of the system. Identifying and evaluating inefficiencies and recommending optimal business practices, system functionality and behavior. Identifying, investigating, and analysing business processes, procedures and work practices for smooth functioning. Continuous evaluation of project requirements to to save cost, and resources. Assisting development teams with project related inputs. Supervising Facility Management Teams and ensuring regular project related training. Evaluate new computer peripherals before procurement for the various projects. Vendor evaluation as per company guidelines. Coordinating with the Content / Programming Team for their requirements. Co-ordinate with other Branches to discuss / procure equipment Show less Working with Project Heads to formulate and document business requirements for their respective projects. Proactive measures to ensure acceptable quality and integrity of the system. Identifying and evaluating inefficiencies and recommending optimal business practices, system functionality and behavior. Identifying, investigating, and analysing business processes, procedures and work practices for smooth functioning. Continuous evaluation of project requirements to to save cost… Show more Working with Project Heads to formulate and document business requirements for their respective projects. Proactive measures to ensure acceptable quality and integrity of the system. Identifying and evaluating inefficiencies and recommending optimal business practices, system functionality and behavior. Identifying, investigating, and analysing business processes, procedures and work practices for smooth functioning. Continuous evaluation of project requirements to to save cost, and resources. Assisting development teams with project related inputs. Supervising Facility Management Teams and ensuring regular project related training. Evaluate new computer peripherals before procurement for the various projects. Vendor evaluation as per company guidelines. Coordinating with the Content / Programming Team for their requirements. Co-ordinate with other Branches to discuss / procure equipment Show less



INX Global

• Manager - IT

  • Feb 2005 - Feb 2007

  • Managed IT infrastructure • Resources planning for the companies clients • IT Purchase • Resource Planning and delegation of workflow. • Managed IT infrastructure • Resources planning for the companies clients • IT Purchase • Resource Planning and delegation of workflow.



TCS e-Serve International Ltd.

• India
• Information Technology & Services
• 700 & Above Employee

• PE - OSU

  • Mar 2004 - Feb 2005

  Daily remote monitoring of all Citibank portals and Citigroup servers for 100% uptime at London and Bombay Data Center. Supervise the helpdesk for IT / MIS support function for Corporate Software Support and ensure calls are completed within SLA. Approve access and transaction rights in the Banking software. Supervise the GPMS software to monitor team performance on call logging and completion. Assisting development teams with project related inputs. Monitor and reports… Show more Daily remote monitoring of all Citibank portals and Citigroup servers for 100% uptime at London and Bombay Data Center. Supervise the helpdesk for IT / MIS support function for Corporate Software Support and ensure calls are completed within SLA. Approve access and transaction rights in the Banking software. Supervise the GPMS software to monitor team performance on call logging and completion. Assisting development teams with project related inputs. Monitor and reports frequent problems to improve services. Coordinator and focal point for ISO 9002 procedures and practices for IT. Show less Daily remote monitoring of all Citibank portals and Citigroup servers for 100% uptime at London and Bombay Data Center. Supervise the helpdesk for IT / MIS support function for Corporate Software Support and ensure calls are completed within SLA. Approve access and transaction rights in the Banking software. Supervise the GPMS software to monitor team performance on call logging and completion. Assisting development teams with project related inputs. Monitor and reports… Show more Daily remote monitoring of all Citibank portals and Citigroup servers for 100% uptime at London and Bombay Data Center. Supervise the helpdesk for IT / MIS support function for Corporate Software Support and ensure calls are completed within SLA. Approve access and transaction rights in the Banking software. Supervise the GPMS software to monitor team performance on call logging and completion. Assisting development teams with project related inputs. Monitor and reports frequent problems to improve services. Coordinator and focal point for ISO 9002 procedures and practices for IT. Show less



compass connections

• Sr. Exec

  • Feb 1999 - Feb 2004