Information Technology Engineer

• Mar 2023 - Present

Information Technology Specialist

• Sep 2022 - Feb 2023

• Prepare technical & training documentation for end-user and IT Service Desk channel • Mobile device management and maintenance (iPhone / iPad) • On-site support for VIP users • Management & maintenance of end-user IT equipment's, purchasing • IT Inventory and warehouse management, procurement, reverse logistic, recycling • Staff entry and exit procedures, user authorization actions • Management & maintenance of meeting rooms & video conference systems, printers, projections, digital signage systems Show less

Technical Support Engineer

• Oct 2021 - Aug 2022

•Specifying, designing, provisioning, operating, maintaining, monitoring of large or complex IT systems, components and architecture to meet business needs. • Security Information Detections and Response via Kaspersky EDR • Antivirus\Antimalware systems, vulnerability tests, etc. security management processes • Pre- and post-sales product support and troubleshoot, install, repair and deployment • Providing documentation and specifications to IT staff to plan and implement new or upgrades of IT infrastructure • Executing PoC activities of security software Show less

IT Specialist

• Mar 2020 - Sep 2021

• Dominos project management • Manage and prepare system environment via Vcenter ,Hyper- V • Resolving the tickets via HP SM , Service Desk, Jira, Zimbra and customer end-user support • Active directory user account and group authorization management and Virtual machine setup and troubleshooting • Office 365 user account creation and Sharepoint management • Dominos project management • Manage and prepare system environment via Vcenter ,Hyper- V • Resolving the tickets via HP SM , Service Desk, Jira, Zimbra and customer end-user support • Active directory user account and group authorization management and Virtual machine setup and troubleshooting • Office 365 user account creation and Sharepoint management