Sam Clabaugh
Customer Success Manager at UXPin- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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ServSafe Food Handler
ServSafe Certified
Experience
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UXPin
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Poland
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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Sep 2021 - Present
- nurture and maintain revenue & relationships with customers by re-evaluating their organization, process, goals & internal workflow to better meet their needs - update and support customers with company's upcoming releases & events to gain monetary & reliability value in accounts - oversee account responsibilities with the use of Stripe, Pipedrive, Productboard, Aircall, Zoom , Intercom & Slack applications - collect product feedback & customer reviews to share with marketing &… Show more - nurture and maintain revenue & relationships with customers by re-evaluating their organization, process, goals & internal workflow to better meet their needs - update and support customers with company's upcoming releases & events to gain monetary & reliability value in accounts - oversee account responsibilities with the use of Stripe, Pipedrive, Productboard, Aircall, Zoom , Intercom & Slack applications - collect product feedback & customer reviews to share with marketing & internal teams for change in product & company direction
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Business Development Representative
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Jun 2020 - Sep 2021
- September ('21): After 7 months of supporting the entire US' inside sales force as our only SDR, I trained a new hire to take over while receiving my Account Manager promotion - August: 93% quota hit, created new sales pipe copy - July (Month 1): Hit 90% of goal numbers for my first time cold calling. Second SDR hire in the US, sole SDR for the country from February to September for our most profitable quarters
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Praxis Alumni
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Sep 2019 - Apr 2020
Praxis is a yearlong bootcamp/apprenticeship program for young professionals seeking to advance their career beyond the traditional college to degree to job process through digital & practical skill building, portfolio development & business communications training. The first ~6 months are dedicated to professional development, usually followed by an apprenticeship at a growing startup company. I went straight to full-time job 😉 Praxis is a yearlong bootcamp/apprenticeship program for young professionals seeking to advance their career beyond the traditional college to degree to job process through digital & practical skill building, portfolio development & business communications training. The first ~6 months are dedicated to professional development, usually followed by an apprenticeship at a growing startup company. I went straight to full-time job 😉
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Business Manager
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Jul 2017 - Nov 2018
Train & manage new employees, manage supply, product & food inventory, oversee new projects, advise on food profitability as well as business appeal, manage events & social media & dictate workflow in a typical workweek
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Food Service Worker & Head Barista
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May 2017 - Jul 2017
Prepare, cook & store food daily for fresh made gluten-free cafe, as well as barista, train new hires, oversee business day closings & manage post-business hours workflow
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Social Media Manager
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Apr 2016 - Apr 2017
Manage business Facebook page as well as create & publish marketing, advertising & event campaigns while working as a front desk receptionist Manage business Facebook page as well as create & publish marketing, advertising & event campaigns while working as a front desk receptionist
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Fresh U
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Online Audio and Video Media
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1 - 100 Employee
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Campus Life Editor
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2015 - 2015
Advise writers on appeal/relevance of article pitches, interview article subjects such as students, employees & professors; edit articles, generate and/or approve new article pitches, assign articles based on writer's skills and personal brand Advise writers on appeal/relevance of article pitches, interview article subjects such as students, employees & professors; edit articles, generate and/or approve new article pitches, assign articles based on writer's skills and personal brand
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Education
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2015 - 2016
Marymount Manhattan College
Communication and Media Studies w/ Minor in Journalism -
2017 - 2017
Washington College
Community
