Experience

Enterprise Credit Union
• United Kingdom
• Financial Services
• 1 - 100 Employee
• Marketing & Communications Officer

  • Nov 2020 - Present


Signature Living Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Social Media Executive

  • Mar 2019 - Oct 2020

  Effectively crafting strategies, engaging campaigns and captivating content for over 20 brands across multiple platforms to boost and support sales. Proposing new and innovative ideas in-line with company guidelines, implementing key trends to drive traffic that connects with a prospective audience as well as a well-established, extensive following of almost one million.Designing graphics for social using the Adobe Creative Suite, building multiple brand-kits to establish a defining voice and visual identity unique to each brand. Reporting live at high-profile events, sourcing and capitalising on influencer opportunities ranging from celebrities to national companies.Proficient in Hootsuite, Facebook Business Manager and Sked Social management platforms to successfully plan content calendars and schedule months in advance. Experienced in analysing important metrics with analytical tools such as Socialbakers and Sprout Social to regularly monitor performance, compare competitors and identify trends. Show less

• Social Media Agent

  • Oct 2017 - Mar 2019

  Providing a unique, personable and professional approach to guest experience for a range of hospitality services. Effectively engaging and supporting content across social media outlets including; Facebook, Instagram and Twitter for a number of locations across the UK with an expanding portfolio.Proactively engaging with the target audience in a friendly manner, keeping in-line with the Signature core values to drive sales to a prospective audience and a well-established following.



MADE.COM

• United Kingdom
• Retail
• 100 - 200 Employee

• Showroom Leader

  • Sep 2015 - May 2017

  Showroom management for a contemporary furniture brand. Responsibilities included; leading a team in their daily task to deliver an exceptional level of service to prospective customers and clients visiting the showroom. Provided regular training to ensure the team could effectively communicate the range of furniture with accurate and consistent advice, tailored to personal requirements. Frequently updated stock in-line with marketing campaigns to ensure all displays were eye-catching, on-brand and the overall aesthetic of the showroom was well maintained. Visited the London and Yorkshire showrooms for regular meetings/training opportunities. Implemented new technology within the showroom to streamline the unique online digital customer experience in-store including CloudTags NFC and HERO personal shopping app. Daily use of ERP / Magento e-commerce software to manage the website including; stock holdings, product roundels and customer orders. Show less



LiverPrint

• United Kingdom
• Textile Manufacturing

• Graphic Designer

  • Feb 2014 - Aug 2015

  Created original artwork and concepts for print, ranging from marketing materials such as leaflets, brochures and signage to personalised invitations and customised garments. Coordinated multiple projects daily, managing time effectively to achieve objectives with excellence. Designed visual identities for local businesses including; branding and logo design. Combined hand-drawing skills with specialised design software to prepare artworks. Daily operation of both small and large format digital printing equipment. Show less



Serco

• France
• Oil and Gas
• 1 - 100 Employee

• Insurance Customer Services Representative

  • Jul 2012 - May 2014

  Dealing with varied inbound customer service calls ranging from general queries to high-level complaints. Working competently as part of a team and confident independently. Engaged in regular performance management, exceeding monthly targets. Utilizing in-depth brand awareness and product knowledge. Participated in multi-skill training opportunities. Dealing with varied inbound customer service calls ranging from general queries to high-level complaints. Working competently as part of a team and confident independently. Engaged in regular performance management, exceeding monthly targets. Utilizing in-depth brand awareness and product knowledge. Participated in multi-skill training opportunities.



Shop Direct

• United Kingdom
• Retail
• 700 & Above Employee

• Insurance Customer Services Representative

  • Jan 2009 - Jul 2012

  Dealing with varied inbound customer service calls ranging from general queries to high-level complaints. Working competently as part of a team and confident independently. Engaged in regular performance management, exceeding monthly targets. Utilizing in-depth brand awareness and product knowledge. Participated in multi-skill training opportunities. Dealing with varied inbound customer service calls ranging from general queries to high-level complaints. Working competently as part of a team and confident independently. Engaged in regular performance management, exceeding monthly targets. Utilizing in-depth brand awareness and product knowledge. Participated in multi-skill training opportunities.



Heathcotes Outside

• Hospitality
• 1 - 100 Employee

• Waiter & Cashier

  • Feb 2008 - Jan 2009

  Delivering a first-class hospitality service during corporate events. Providing outstanding customer service to clients and the general public. Kiosk duties including; cash handling, maintaining high standards during busy periods. General housekeeping and adhering to health/safety procedures. Delivering a first-class hospitality service during corporate events. Providing outstanding customer service to clients and the general public. Kiosk duties including; cash handling, maintaining high standards during busy periods. General housekeeping and adhering to health/safety procedures.



Subway

• United States
• Restaurants
• 1 - 100 Employee

• Food Server

  • Sep 2007 - Feb 2008

  Providing exceptional customer service including; preparing food to specification and cash handling. Replenishing food stock whilst adhering to proper food handling and hygiene standards. General housekeeping duties including; cleaning and maintaining all areas of the restaurant. Providing exceptional customer service including; preparing food to specification and cash handling. Replenishing food stock whilst adhering to proper food handling and hygiene standards. General housekeeping duties including; cleaning and maintaining all areas of the restaurant.