Project Coordinator, Housing Recovery

• Apr 2023 - Present

Project Manager

• Jun 2022 - Sep 2022

Created and managed the 2022 Free Influenza Vaccine Grant & Reimbursement program offered by the Victorian State government in June 2022 with a budget of $34 million. The role included direct management of a team of 8 to deliver policy, interfaces, processes, data collection, and communications for various internal and external stakeholders.• Required regular stakeholder meetings with digital developers, legal and policy teams. Required formal communications processes to be set up.• Developed public and internal portals for registration of vendors (GP’s & Pharmacies) and built the team to manage registrations and vaccine reporting• Developed flows, check and audit processes• Developed workflows and processes with finance teams to ensure legalities and vendor requirements were met• Implemented ongoing process improvement strategies within the team• Program successfully implemented and completed over 3 months with an overall expenditure of $15.7 million Show less

Incident and Triage Manager - Victorian Vaccine Control Centre, Covid19 Response

• Mar 2022 - Jun 2022

This role saw me return to the Victorian Vaccine Control Centre as an I&T Manager. My main roles including organising and managing meetings in relation to Serious Adverse Events Following Immunisation (AEFI). This included taking and distributing meeting minutes.Through my team I am also responsible for ensuring the Victorian COVID19 Vaccine Guidelines are published every week and manage the content that is provided from the safety teams to ensure it is put in the Guidelines correctly.The role requires I take part in managing a team of coordinators to provide decision making and communication on vaccine related topics. I also manage projects in relation to:• Vaccine ‘Blitz’ funding in the Primary Health Network and in Education• Reporting and communicating with the wider Victorian vaccine response and the Federal Vaccine program• Ongoing management of Serious AEFI incidents• Managing large group bookings for vaccination• Collating submissions for COVID & Vaccine related conferences in Australia for presentations from the Victorian government or stakeholders.• Preparing processes to hand over after 30th June for the end of the COVID response Show less

Team Leader Delta - Covid Coordination Unit & Border Permits

• Oct 2021 - Mar 2022

Team Leader in the Border Permits Team and the Covid Coordination Unit (CCU) Team. This role includes providing support to Public Health Officers (PHOs) on multiple issues in relation to Covid Case queries. It required flexibility and endurance to shift teams quite regularly and therefore manage different work scopes on the fly. The role included ensuring policy was updated and followed with the teams, overseeing change management, and quality control as work progressed. The role included:- Working with PHOs on performance and goal setting- Developing team processes and guidelines to ensure goals were clear- High levels of communication and collaboration amongst other Team Leaders, Managers, and PHOs- Fast and effective decision making- Organising and instigating regular “huddle” meetings for the teams- Ensuring leave, support and general well-being of team members is monitored and managed effectively. Show less

Analyst & Coordinator - Victorian Vaccine Control Centre

• Apr 2021 - Oct 2021

The main role consisted of being Coordinator & Analyst with the Department of Health in the Victorian Vaccine Control Centre (VVCC), the functions of the role include receiving and escalate incoming calls from vaccination hubs as necessary to support the Incident Managers. This also includes being liaison to the Commonwealth & State Governments for important updates, and relaying communications to/from the public health vaccination network. Other functions include• Assist the preparation and presentation of reports, briefs and submissions on a range of matters.• Recording work activity and incidents through Service Now• Liaising within the COVAX Response PMO teams• Managing the transfer excess vaccine vials from Federal purview to the State hubsProjects: Reporting System Dashboard - Consulted on a project to turn the VVCC manual reporting system into an automated dashboard with ServiceNow. This included liaising with key stakeholders for reporting needs and meeting with developers to create and improve the product. Also took part in the business verification testing and gave final approval for delivery to Executive.VVCC On-Call Roster – Created, implemented and manage the VVCC On-Call Roster system which requires constant communication with several departmental directors and teams to ensure that the VVCC have around the clock specialists available in the event of major vaccination related incidents. Show less

Physical Distancing Advisor

• Sep 2020 - Apr 2021

The DHHS Physical Distancing Advice line is the central point for Victorians to find more information on the COVID-19 Guidelines. The role is an inbound call centre, requiring team members to communicate directly with the public to provide information and advice as per Government directives. This utilises clear professional verbal representation of the Department with all stakeholders in line with DHHS Code of Conduct.It also requires escalation of emerging situations including but not limited to Coronavirus outbreaks and handling critical calls involving self-harm and other threats. This role also requires a lot of empathy and understanding for people who are currently experiencing very tough times.Experience in data processing, quality assurance, application reviews, and exemption interviews. Show less

Home Loan Service Specialist

• Apr 2020 - Apr 2021

An inbound call centre role which provided assistance and Home Loan Maintenance for Commonwealth Bank customers during the COVID-19 crisis. Chiefly centred on customer service and information security first. It included triaging calls for the various home loan specialist and hardship teams, while also providing direct debit deferral, redraw & payment information, and other general home loan information. An inbound call centre role which provided assistance and Home Loan Maintenance for Commonwealth Bank customers during the COVID-19 crisis. Chiefly centred on customer service and information security first. It included triaging calls for the various home loan specialist and hardship teams, while also providing direct debit deferral, redraw & payment information, and other general home loan information.

Operations Controller

• Nov 2017 - Apr 2021

Operations Control, is a constantly expanding role, which requires initiative, and a dynamic approach to new problems every day. This required an openness to change, situational awareness and an ability to manage transformations effectively as part of a team. The role centres around daily flights, which have multiple stakeholders & clients simultaneously, requiring a high level of communication and negotiation to ensure the operation runs effectively. Other core components of the Operations Control role are the ability to strategise in high pressure environments, solution & concept development, and fast decision making for best results to the customer. To ensure that the airline is operated in accordance with the regulations and approvals set out by Jetstar Company Policy, CASA and other authorities, knowledge and understanding of legislation is necessary in the role to ensure safe operation of the company. Computer literacy is crucial to the operation and is used in almost all tasks. Show less

Duty Operations Controller

• May 2016 - Nov 2017

The Jetconnect team took part in managing 600 crew and 8 aircraft for the Qantas Trans-Tasman network. It centred on personnel planning and roster support, but included fleet maintenance planning, and aircraft coordination for Qantas in New Zealand. The roster management for pilots & cabin crew included administration of ground transport, flights, hotel accommodation, and ensuring regulatory requirements were met for immigration in Australia & New Zealand. Collaboration was a key component of the role, involving Qantas and other stakeholders at Auckland airport, to ensure a smooth-running airline, including use of the reservation system. Responsibility for decision making and communication to the company was a priority for the operations team, and performance reports were generated and communicated to the heads of the business daily. Show less

Customer Service Representative

• Jan 2015 - Apr 2016

Westpac was a move into a new industry, the finance sector, it required fast learning skills and understanding new information to assist customers. The main responsibilities were accepting customer calls and assisting or directing their query. Solutions required quick thinking and an awareness of the customer’s financial situation, coupled to an intricate knowledge of the bank’s products and organisational structure. This included understanding fee structure, interest, credit cards systems, and most importantly listening to the customer to provide service and satisfaction through “one call resolution” where possible. Working within these teams provided personal development in teamwork, confidence, and a way to approach problems from different angles. Show less

Parts Sales Support

• Sep 2014 - Jan 2015

Working with clients in New Zealand, Australia, South-East Asia, & South America, the role supplied Kawasaki Heavy Industries and Airbus Helicopter parts to operators upon request. Projects included working directly with Honeywell for maintaining stock at H.M.A.S Albatross in Nowra, NSW for the Australian Navy helicopter maintenance program. The program was successful in raising sales to over a million NZD within the first quarter. This required constant communication and teamwork within the parts division, with emphasis on control of stock and obtaining genuine quality manufactured parts. The role used Quantum Control software for aviation parts cataloguing. Show less

Operations Controller/Flight Dispatcher

• Apr 2013 - Sep 2014

At Airwork, the chief goal was to manage and operate overnight freight and charter businesses in New Zealand and Australia. This required the management of crew rosters, working with Jeppesen Boeing 737 flight planning software, and developing situational awareness and understanding the function of flight operations across multiple fleet types. Communication with major clients, for example Toll Freight and New Zealand Post, were a priority for the flight operation, but also with ground handlers and operating crew for safety and efficiency. Secondary functions also included coordination of international and domestic charter operations for private clients around the pacific; collaborating with partner companies for International approvals and permits and generating all necessary immigration paperwork for foreign travel. Incident & accident management were huge functions of this role, ensuring that communication lines were upheld in times of crisis, and coordinating any efforts to reduce safety occurrences. Projects: Dry Lease Project – Relocation of multiple 737 aircraft to Bucharest, Romania for client Blue Air to use as freighters and passenger aircraft Harmony project – Implementation of the Metron slot system required by Australian airspace into company policy and procedure Show less

Direct Sales Consultant

• Jul 2012 - Mar 2013

This role provided insight into the commercial business at Air New Zealand, including sales, customer satisfaction, and an introduction into a call centre environment. Predominantly focusing on public sales and upselling/upgrading, the role was a huge learning experience and an opportunity to hone networking and people skills within business. Computer literacy was a core skill in this roll and used in conjunction with the ticketing suite QIKSilver and Carina. This role assisted in developing verbal skills & awareness, initiative, sales skills, and focused specifically on turning complaints into positive outcomes. Show less

Aircraft Interior Detailer

• Jan 2012 - Jun 2012

Aircraft Detailer involved 3 day deep cleans of the interior of Jetstar passenger aircraft while in major overhaul. Heavily team work based, with high levels of group coordination and communication, this role centred on attention to detail, and physical work. Great experience for a start into the aviation world and great team of people. Aircraft Detailer involved 3 day deep cleans of the interior of Jetstar passenger aircraft while in major overhaul. Heavily team work based, with high levels of group coordination and communication, this role centred on attention to detail, and physical work. Great experience for a start into the aviation world and great team of people.

Administrative Assistant

• Apr 2012 - Apr 2012

My key role was to learn about the Airport Planning industry with a focus on environmental planning and noise control. My duties included; • Assisting in the production of client presentations • Plotting flight paths and noise pollution at regional airports. and; • Finding environmentally friendly alternatives for power generation for airports to gain carbon accreditation. Also given an understanding of a noise footprints for aircraft and general idea of the environmental problems that affect airports. Show less