Experience

Concrete Co.

• Egypt
• Retail Apparel and Fashion
• 1 - 100 Employee

• Account Manager

  • Dec 2018 - Present

  Coordinate with retail manager in different operational issues . Support retail manager with data collection ,analysis and reports . Retain VIP customers and ensure they are satisfied with the service provided . Communicate and coordinate with internal departments . Ensure the timely and successful delivery of our solutions according to customer needs . Monitor and analyze customer's usage of our products . Develop and maintains long-term relationships with account. Collecting and analyzing data to learn more about customer behavior. Show less



Bus Travel

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Deputy Operations Manager

  • Dec 2015 - Oct 2018

  • Coordinates with the different departments in their organization to ensure that all tasks executed are of best quality • Support the General Manager with data collection and analysis, report writing). • Coordinate with General Manager in different operational issues. • Generate operational reports for management as needed. • Communicate with customers through calls to resolve any urgent problems on emergencies. • Follow up with customers & ensure they are satisfied with the service provided. • Dealing with customer inquiries about the availability and cost of vehicles. • Taking bookings and explaining the terms of rental or leasing agreements. • Checking mileage and inspecting for damage when vehicles are returned. • Prepare Rental Agreement Folder with necessary details. Show less



Egyptian Automotive & Trading Co.

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Customer Care Representative

  • Nov 2014 - Nov 2015

  • Deal directly with customers either by telephone, electronically or face to face. • Communicate and coordinate with internal departments.• Provide feedback on the efficiency of the customer service process.• Identify and implement new process plan to improve customer support service.• Follow up with customers & ensure they are satisfied with the resolution provided.. Enter customer data and complains into CRM as reference.• Take full responsibility of handling complains and tracking the processes of solving issues.• Coordinate customer data using ELSA & AS400 systems Show less

• CRM coordinator

  • Jul 2014 - Oct 2014

  .Get detailed feedback from customers on the services they had received from the company through phone call.•Call customers and ask them to answer questionnaires related to the quality of service provided.•Communicate courteously with customers by telephone to update customers’ data on CRM budu cloud.•Analyse customers’ feedback and questionnaire responses’ to reach findings.•Prepare daily, weekly, monthly statistical reports based on customers’ feedback and questionnaires. •Aid the Customer Care Supervisor in ensuring that all relevant standards within the customer care are met.•Take full responsibility of handling complains and tracking the processes of solving issues.•Responsible for customers’ service booking on TKP software.•Coordinate customer data using ELSA & AS400 systems. Show less