Samantha Hines
Marketing and Analytics Coordinator at My Community Dental Centers- Claim this Profile
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Bio
Ashley Abbott Bodien
Since meeting Samantha, I have been particularly impressed by her ability to handle even the toughest situations - effortlessly. That skill often takes years to develop among customer service professionals, but she thrives in situations that challenge her and Everything in her role now seems to come perfectly naturally to her. I can see this is just beginning for her and the sky is the limit for her career.
Ashley Abbott Bodien
Since meeting Samantha, I have been particularly impressed by her ability to handle even the toughest situations - effortlessly. That skill often takes years to develop among customer service professionals, but she thrives in situations that challenge her and Everything in her role now seems to come perfectly naturally to her. I can see this is just beginning for her and the sky is the limit for her career.
Ashley Abbott Bodien
Since meeting Samantha, I have been particularly impressed by her ability to handle even the toughest situations - effortlessly. That skill often takes years to develop among customer service professionals, but she thrives in situations that challenge her and Everything in her role now seems to come perfectly naturally to her. I can see this is just beginning for her and the sky is the limit for her career.
Ashley Abbott Bodien
Since meeting Samantha, I have been particularly impressed by her ability to handle even the toughest situations - effortlessly. That skill often takes years to develop among customer service professionals, but she thrives in situations that challenge her and Everything in her role now seems to come perfectly naturally to her. I can see this is just beginning for her and the sky is the limit for her career.
Credentials
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Microsoft Excel Certification
MicrosoftDec, 2019- Nov, 2024 -
Microsoft PowerPoint Certification
MicrosoftDec, 2019- Nov, 2024 -
Microsoft Word Certification
MicrosoftDec, 2019- Nov, 2024
Experience
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My Community Dental Centers
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Marketing and Analytics Coordinator
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Mar 2021 - Present
Create a personalized training for dentists based off analysis from denture reports. Demonstrate strong analytical skills within report writing. Then, explain and present the report to the team. Assist in the development and implementation of organization and center marketing plans, campaigns, promotions and activities. Partner with marketing team through strategic analysis, tracking performance vs. goals, providing recommendations and insights that influence campaign tactics and budgets. Work alongside marketing team to translate mission insights into effective communications including, but not limited to, advocacy infographics and the annual report. Identify marketing opportunities through ongoing industry analysis, including researching and understanding market dynamics, patient needs, and assist in preparing partner Work with internal staff and outside vendors, such as digital media firms, graphic designers, and photographers, to provide detailed work plans and objectives. Research, write, proofread, and edit MCDC informational, educational and promotional materials and publications. Work with cross-functional teams on special projects to improve the integration and dissemination of data and systems across the organization. Show less
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Biolife Plasma Services
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United States
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Pharmaceutical Manufacturing
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400 - 500 Employee
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Medical Historian
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Nov 2019 - Mar 2021
Medical Historian Position: Demonstrate excellent security of medical records to ensure that HIPAA compliance is maintained. Ability to work in a fast-paced environment while developing, maintaining, and operating a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information. Experience with data and registration data management to accurately retrieve information such as health assessment and vitals evaluations, demographic characteristics, and history of disease and/or treatment for upwards of 100 patients per shift. Lead Receptionist Position: Exhibit strong interpersonal communication skills through answering phones, scheduling, appropriately directing calls, and responding to any questions or feedback while maintaining compassion. Proven ability to lead a receptionist staff of 4, while cross-training staff in multiple disciplines for various centers throughout the state. Use available resources in collaboration with skills from multiple databases to assist patients and insure a well communicated and satisfying experience. Proven ability to place a priority on the guest experience at every step of a visit through pre-appointment communications, a warm and welcoming greeting, and the ability to problem-solve to provide the best patient first experience. Show less
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Education
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2022 - 2023
Ferris State University
Master's degree, Data Science and Analytics -
2018 - 2022
Ferris State University
Bachelor's degree, Business Data Analytics -
2018 - 2020
Ferris State University
Associate's degree, Marketing
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