Event Manager

• Mar 2023 - Present

Manager of Special Events

• Sep 2022 - Mar 2023

• Managed administrative logistics of nonprofit event planning, event booking and event promotions. • Oversaw preparation and management of event budgets to deliver at or below projected costs. • Liaised with marketing colleagues to promote special events on social media channels. • Nurtured relationships with vendors, venues, and industry contacts to obtain best pricing and services for events. • Managed administrative logistics of nonprofit event planning, event booking and event promotions. • Oversaw preparation and management of event budgets to deliver at or below projected costs. • Liaised with marketing colleagues to promote special events on social media channels. • Nurtured relationships with vendors, venues, and industry contacts to obtain best pricing and services for events.

Event Manager

• May 2022 - Aug 2022

• Worked closely with meeting planners to meet event goals and objectives, maintain deadlines, and resolve complaints or service issues. • Developed cost estimates, event itineraries, and multi-level floorplans customized to each event to meet each client's specific needs. • Coordinated with operations, security, audio-visual, internet, and food and beverage departments to ensure client requests were accurately communicated and fulfilled for events up to 3,000 attendees. • Supervised events from start to finish using effective crowd control methods, 2-way radios, and documentation in Post-Event Reports. Show less

Undergraduate Research Assistant

• Feb 2022 - May 2022

• Compiled data using Cvent, cross-referenced material to create sample of U.S. Destinations Management Organizations (DMOs). • Constructed two-step research method pertaining to third tier DMOs to identify gaps within marketing strategies towards event planners. • Compiled data using Cvent, cross-referenced material to create sample of U.S. Destinations Management Organizations (DMOs). • Constructed two-step research method pertaining to third tier DMOs to identify gaps within marketing strategies towards event planners.

Banquet Server / Bartender

• Sep 2021 - Apr 2022

• Interpreted instructions to set up and broke down conference and banquet rooms to meet client and facility standards and specifications. • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions. • Liaised with venue management to monitor logistics and timelines. • Interpreted instructions to set up and broke down conference and banquet rooms to meet client and facility standards and specifications. • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions. • Liaised with venue management to monitor logistics and timelines.

Enrollment Services Call Center Team Lead

• Aug 2020 - Dec 2021

• Supervised, on-boarded, and trained a team of nine work study specialists focused on higher education customer service calls. • Motivated employees to increase productivity and maximize service quality with a supportive hands-on leadership style. • Supervised, on-boarded, and trained a team of nine work study specialists focused on higher education customer service calls. • Motivated employees to increase productivity and maximize service quality with a supportive hands-on leadership style.

Administrative Assistant

• Mar 2019 - Aug 2020

• Processed students for late registration, completed drops for non-attendance, assisted students with account holds, and residency questions. • Trained in completing both official and unofficial transcript evaluations and assisted students on degree planning based on transfer credits. • Processed students for late registration, completed drops for non-attendance, assisted students with account holds, and residency questions. • Trained in completing both official and unofficial transcript evaluations and assisted students on degree planning based on transfer credits.

Information Technology Analyst

• Sep 2018 - Jun 2019

• Managed QRadar information system accounts, facilitating the transfer of data to users. • Analyzed system risk to identify and implement appropriate security countermeasures. • Managed QRadar information system accounts, facilitating the transfer of data to users. • Analyzed system risk to identify and implement appropriate security countermeasures.

Customer Service Manager

• Jun 2017 - Jul 2018

• Managed department call volume of 200 calls per day and coordinated department schedules to maximize coverage during peak hours. • Supervised six employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. • Maintain and review records, assigned orders, and bill of ladings for an average of 30-40 company drivers: increasing drivers' records accountability and decreasing BOL discrepancies by 60%. • Assisted dispatchers with clients, sub-carriers, and private customers, decreasing turnaround time by 30% and closing accounts in an average of 3-5 days. Show less

Food Server

• Aug 2016 - Jul 2017

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Food Server

• May 2016 - Aug 2016

• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes. • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages. • Lead multiple catering events for large groups while exceeding service standards and anticipating groups' needs. • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes. • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages. • Lead multiple catering events for large groups while exceeding service standards and anticipating groups' needs.

Administrative Assistant / Trade Show Coordinator

• Nov 2014 - Jan 2016

• Single-handedly designed and digitally edited marketing collateral for sales meetings, trade shows and company executives. • Appointed the Trade Show Coordinator for veterinary sales exhibitor for multiple industry conferences, arranged and shipped booth materials for three separate companies. • Booked travel and accommodations for team of ten upper management and sales associates to conferences, and built large multi-booth sets. • Provided on-site point-of-contact for any day-of emergencies, coordinated services to bolster hands-on sales and managed the lead tracking system. Show less

Food Server

• Feb 2014 - Aug 2014

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior. • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Administrative Assistant / Protocol Assistant

• Nov 2009 - Mar 2014

• Assisted with all arrival, lodging, meetings, conferences, and transportation requirements for high-level government distinguished visitors. • Organized annual and quarterly award ceremonies, promotion ceremonies, and weekly meetings with top-level executives. • Coordinated facilities preparation, refreshments, and entertainment for gatherings with as many as 1,000 guests. • Anticipated event requirements, provided proper military protocol, and handled numerous concerns in advance for smooth day-of execution. Show less