Experience

Connected Dealer Services

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Executive Vice President of Sales Operations

  • Oct 2022 - Present

  Charleston, South Carolina, United States Playing a crucial role in building the sales and marketing organization from the ground up. I developed and implemented comprehensive sales and marketing strategies. Utilizing data analytics and market insights to drive decision-making and optimize performance. By focusing on process improvements and strategic initiatives, I successfully reduced customer onboarding time by 50%, leading to improved efficiency. Recruitment and team building are among my strengths. I developed an… Show more Playing a crucial role in building the sales and marketing organization from the ground up. I developed and implemented comprehensive sales and marketing strategies. Utilizing data analytics and market insights to drive decision-making and optimize performance. By focusing on process improvements and strategic initiatives, I successfully reduced customer onboarding time by 50%, leading to improved efficiency. Recruitment and team building are among my strengths. I developed an effective hiring process and have built high-performing teams that supports sales objectives. To foster a culture of continuous learning and growth, I have implemented training and development programs for both new hires and existing team members. Recognizing the importance of customer success and satisfaction, I established a go-to-market strategy and a dedicated customer success team. Through proactive engagement, ongoing support, and value-added services, we have significantly improved customer retention and loyalty. I conduct thorough due diligence and evaluations of potential vendors, ensuring alignment with business goals. I negotiate contracts, pricing, and terms to secure favorable agreements. I successfully led the development, integration, and go-to-market efforts for CarRx, an innovative customer engagement tool. CarRx received notable recognition as the best customer engagement tool by Dealers Choice in 2022, highlighting its effectiveness and significant impact on the industry.

• Vice President of Sales Operations

  • Dec 2020 - Present

  Irvine, California, United States

• Director of Sales Operations and Programs

  • Dec 2019 - Dec 2020

  Irvine, California



Procon Analytics

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Director Program Management

  • Dec 2018 - Dec 2019

  Orange County, California Area During my tenure, I worked alongside the CDO to develop a comprehensive digital transformation strategy. I identified valuable opportunities for digital innovation and process optimization. These insights served as a guiding light, steering the company towards a transformative path. Together with cross-functional teams, we defined strategic objectives, prioritized initiatives, and crafted a comprehensive implementation roadmap. This collaborative ensured that every aspect of the digital… Show more During my tenure, I worked alongside the CDO to develop a comprehensive digital transformation strategy. I identified valuable opportunities for digital innovation and process optimization. These insights served as a guiding light, steering the company towards a transformative path. Together with cross-functional teams, we defined strategic objectives, prioritized initiatives, and crafted a comprehensive implementation roadmap. This collaborative ensured that every aspect of the digital transformation was aligned with the organization's overarching goals and aspirations. One of the major milestones of our transformation journey was the transition from traditional data analytics methods to a cutting-edge data warehouse solution. As the leader of this initiative, I orchestrated the seamless migration, leveraging my expertise in data management and analytics. This transition provided the foundation for robust data-driven decision-making and paved the way for the next phase of our transformation. We implemented Tableau as the organization's primary business intelligence tool. This modern and intuitive platform empowered stakeholders at all levels to unlock insights through data visualization, reporting, and analytics. I led the implementation process, ensuring smooth integration and comprehensive training programs for users to maximize Tableau's potential.

• Program Manager - Partner Operations

  • Oct 2017 - Dec 2018

  Orange County, California Area



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Analyst Marketing - IoT Resale Partner Program

  • Oct 2015 - Oct 2017

  Orange County, California Area I have extensive experience in IoT resale and have successfully managed projects for over 400 clients in the western half of the country. In my role, I served as the main point of contact for account management support, operational assistance, and project execution. My responsibilities included coordinating all aspects of project delivery to ensure efficient and timely completion while maintaining high-quality standards. I provided support to our clients in managing their accounts. I… Show more I have extensive experience in IoT resale and have successfully managed projects for over 400 clients in the western half of the country. In my role, I served as the main point of contact for account management support, operational assistance, and project execution. My responsibilities included coordinating all aspects of project delivery to ensure efficient and timely completion while maintaining high-quality standards. I provided support to our clients in managing their accounts. I built strong relationships with them, addressed their needs, and ensured clear communication channels throughout the project lifecycle. This approach helped me maintain client satisfaction. A critical part of my role included guiding clients through the onboarding process onto the network and services. By understanding each client's business model, goals, and expectations, I determined the project scope, managed contract implementation, and provided the necessary tools and resources for clients to confidently use our network. To drive customer growth and enhance their success on our platform, I organized workshops and conducted training sessions on My Business and the Partner Relationship Management tool.

• Coordinator- Business Operations

  • Jan 2013 - Oct 2015

  Irvine, California I managed a diverse portfolio of up to 400 accounts. Through collaborative efforts with cross-functional teams, including legal, finance, and implementations, I consistently delivered exceptional service, setting up new accounts and implementing enhancements to existing ones. My focus on strategic engagement and delivering measurable return on investment (ROI) has been instrumental in fostering strong client relationships. A key aspect of my role was identifying strategies within client… Show more I managed a diverse portfolio of up to 400 accounts. Through collaborative efforts with cross-functional teams, including legal, finance, and implementations, I consistently delivered exceptional service, setting up new accounts and implementing enhancements to existing ones. My focus on strategic engagement and delivering measurable return on investment (ROI) has been instrumental in fostering strong client relationships. A key aspect of my role was identifying strategies within client portfolios to increase engagement and drive measurable return on investment. Through in-depth analysis and understanding of client goals, I developed tailored strategies to enhance their experience and maximize their ROI. This approach not only strengthened client satisfaction but also contributed to long-term partnerships and revenue growth. By leveraging data analytics and market insights, I provided clients with valuable recommendations and actionable insights to optimize their engagement and drive results. This proactive approach positioned me as a trusted advisor, assisting clients in making informed decisions and achieving their desired outcomes.

• Assistant Manager-Sales Operation

  • Oct 2010 - Jan 2013

  Greater Denver Area As a manager, I lead a team of 30 professionals. I carefully planned work schedules, considering everyone's skills and the amount of work they had to do. This helped us use our resources effectively and get projects done efficiently. The team felt motivated and worked well together because I created a supportive and collaborative environment. I provided guidance and mentorship to help team members improve their skills and grow professionally. Making customers happy and recurring was at… Show more As a manager, I lead a team of 30 professionals. I carefully planned work schedules, considering everyone's skills and the amount of work they had to do. This helped us use our resources effectively and get projects done efficiently. The team felt motivated and worked well together because I created a supportive and collaborative environment. I provided guidance and mentorship to help team members improve their skills and grow professionally. Making customers happy and recurring was at the core of my responsibilities. I took the initiative to address their concerns and deal with any problems that came up. I listened carefully to their issues, understood how they felt, and fixed things quickly. This led to a remarkable 25% improvement in customer retention each quarter. By putting customers first and finding solutions, I not only made them happy but also earned their long-term loyalty and built a positive reputation for the company.

• Retail Sales Representative

  • Mar 2008 - Oct 2010

  Greater Denver Area I excelled in sales by using my drive, determination, and extensive product knowledge to surpass sales quotas and achieve exceptional results. I consistently delivered impressive outcomes. As a result, I was honored with the prestigious Winner's Circle accolade for my outstanding performance. In addition to sales, I prioritized customer satisfaction by providing comprehensive support in various areas including addressing technical inquiries, managing customer accounts, and facilitating… Show more I excelled in sales by using my drive, determination, and extensive product knowledge to surpass sales quotas and achieve exceptional results. I consistently delivered impressive outcomes. As a result, I was honored with the prestigious Winner's Circle accolade for my outstanding performance. In addition to sales, I prioritized customer satisfaction by providing comprehensive support in various areas including addressing technical inquiries, managing customer accounts, and facilitating device and accessory sales. I strive to give personalized and attentive assistance to every customer, building strong relationships and understanding their unique needs. By offering tailored solutions, I foster lasting customer loyalty and satisfaction.

• Customer Service Representative

  • May 2006 - Mar 2008

  Charleston, South Carolina Area Worked with 20 CSRs, tech support, financial services, and credit departments. Utilized IMS to track and audit inventory. Maintained effective record-keeping by monitoring cash flows in compliance with company standards. Up-sold services by 12% by effectively handling customer concerns. Improved and evolved consumer experience by maintaining an open line of communication.