Experience

Krofta

• United States
• Environmental Services
• 1 - 100 Employee

• Accounts Payable Specialist

  • Feb 2023 - Present

• Sales Assistant

  • Aug 2022 - Feb 2023



MassDOT

• United States
• Government Administration
• 700 & Above Employee

• Customer Service Representative

  • Jul 2018 - Jul 2022

  Registry of Motor Vehicles -Analyze customers transaction needs to make determination if application will be approved or denied - Conduct document review of applications presented for various identity credentials, vehicle registrations and title services to confirm if applications and supporting documents presented meet policy requirements - Perform a detailed review of Personally Identifiable Information on Registry of Motor Vehicle required documents to confirm applicants identity and compliance with state and federal regulations - Provide detailed differences between Real-ID or Standard ID credentials with verbal communication and printed handout explanation - Ability to learn software applications, use RMV core application business systems and all applicable tools - Assess preparedness of customer(s) quickly for visit - Provide guidance to customers seeking other RMV services - Inventory work station, replenish supplies as needed to maintain efficiency for the following day, anticipating needs for the future - If customer is unable to complete the transaction return all documentation along with a rejection letter that further explains the rejection, also verbally proved verbal direction for a resolution - Collect an average of $11,000 in revenue with a 99% accuracy on behalf of the RMV - Coaching other employees with documentation requirements, training updates,how to perform certain transactions - Troubleshooting and escalating system issues, submitting IT tickets with detailed information to resolve any issues



Dan Obrien Kia

• Concord, New Hampshire

• BDC Representative (internet sales)

  • Jan 2018 - Jun 2018

  -Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers -Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings -Provide superior customer service and achieve highest degree of customer satisfaction -Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements -Met specified monthly targets and goals set by management each month -Direct customers to product information resources, including those available on the internet -Check email frequently and respond to inquiries immediately, day and night -Deliver inquiries/messages intended for other sales personnel and departments promptly -Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive attitude



Lincoln National Life Insurance Company

• Concord NH

• Customer Service Associate

  • Oct 2014 - Jan 2018

  -Answered incoming phone calls from customers that had inquiries about their life insurance policies -Managed high volume of calls through effective time management and call control skills -Addressed customer service inquiries in a timely and accurate fashion -Built customer loyalty by placing follow-up calls for customers on more complex cases and/or questions -Followed Call Service Center policies, procedures and quality assurance measures -Properly directed inbound calls in phone queues to improve call flow -Provided accurate and appropriate information in response to customer inquiries -Maintained up-to-date knowledge of individual life insurance product information -Created case scenarios to address customer questions to be answered and followed up by correct department team members -Reached out to customers about premium changes as needed -Processed phone payments for policies that were going to lapse -De-escalated conflicts using calm and professional approaches combined with advanced procedural knowledge -Assisted in pilot program for website chat assistance for clients and agents



Market Basket

• Cocnord NH

• Associate

  • Jul 2008 - Sep 2015

  -While employed I've held multiple positions including: Front End Assistant Manager, Cashier, Produce Clerk, and Grocery Clerk -Completed floor replenishment to guarantee size availability and promote customer satisfaction -Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers -Built personable rapport with customers by answering questions about products and services in person and via phone -Opened and closed the store, which included counting cash drawers and setting up or closing down the front end for business day -Managed an average of 20 employees at any given time -Executed assigning jobs, lunches, and breaks to cashiers and baggers -Liable to keep cash till locked, secure, and maintained an appropriate cash balance -Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service -Responsible for training new employees on the register and other front end policies -Offered direction and gave constructive feedback to motivate team members -Built and maintained effective relationships with peers and upper management -Worked as a team member performing cashiering duties including: maintaining adequate cash supply, counting back change to guarantee a balanced cash draw, and making sure not to have more money than allowed in drawer per store regulations -Offered exceptional customer service to differentiate and promote the company brand -Kept the store clean and maintained neat, orderly product displays