Experience

Peoples Bank Mortgage
• United States
• Financial Services
• 1 - 100 Employee
• Mortgage Operations Specialist

  • Mar 2021 - Present

Mphasis
• India
• IT Services and IT Consulting
• 700 & Above Employee
• Support Specialist

  • Nov 2020 - Mar 2021

Bank of America Merrill Lynch
• United States
• Financial Services
• 700 & Above Employee
• Financial Services Representative

  • Sep 2019 - Oct 2020


Select Portfolio Servicing

• United States
• Banking
• 200 - 300 Employee

• Customer Service Representative

  • Mar 2017 - Aug 2019

  • Efficient handling of complex customer service calls, exceeding 60 calls per day. • Assist customers with the execution of home retention and liquidation programs while also addressing payment, escrow, and bankruptcy concerns. • Understand and communicate specific financial information, including debt to income ratios, tax information, and personal financial statements. • Comprehensive knowledge of policies, systems, and legal compliance regulations while working with co-workers and management to improve company processes and the customer experience. • Serving as a peer coach for employees during training to ensure understanding in all aspects of call center and mortgage needs, also served as a floorwalker to assist coworkers with complex customer concerns. Show less



Acosta Sales and Marketing Co

• Retail Merchandiser

  • Apr 2016 - Mar 2017

  • Utilized leadership and teamwork to execute plan-o-grams, projects, and merchandising. Partnered with store management to exceed team and store production goals. • Utilized critical thinking, independent decision-making skills, and computer programs to complete assignments in a timely manner. • Trained new associates and provided one on one coaching when needed to team members. • Effectively and accurately work with web-based applications to submit reports on assignments, log hours and mileage. Show less



Kmart

• United States
• Retail
• 700 & Above Employee

• Backroom Manager

  • Feb 2015 - Mar 2016

  • Ensured employees were trained in product and policy knowledge and capable of performing assigned duties. • Completed weekly reviews and training for employees • Adhered to rigorous standards for customer service, merchandising, operational safety and the store security policies and guidelines. • Created guidelines and production goals to exceed expected weekly outcomes, ensuring trucks were unloaded promptly, inventory logged, shelves restocked. • Interacted with vendors, department and store managers to ensure department inventory needs were met. • Provided weekly reports on backroom progress and vendor financials. Show less