Experience

Charles Brooks Holding Company

• United States
• Real Estate
• 1 - 100 Employee

• • Jun 2021 - Present

• • Nov 2020 - Present



Atlantis Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Groups Res Coordinator/Revenue Management

  • Aug 2017 - Mar 2020

  Supports all group team managers and Director of Sales to close business and everyday group operations. Responsible for guest arrival/departure experience. Handles guest registration and room assignments, accommodating special requests whenever possible. Assists in pre-registration and blocking of reservations as needed for individual and group reservations. Work closely with Conference Services, Group Reservations and Group Billing as assigned to bookings. Assignment of Group rates/revenue in LMS system based on a contractual rate. Assigning Group Blocks to each group as well as setting up each groups revenue block to upload rooms accordingly. Coordinate and input all group rooms for each sales group attendee. Maintain files on each assigned group holding all pertinent information. Communicate with meeting planner to coordinate rooming lists, reservation forms Satisfy client’s special room requests as completely as possible. Daily answering phone calls, e-mails, and in-person inquiries, responding to all incoming emails in a timely manner. Assists with confirmation letters and working closely with the hotel to ensure to groups are accepted in a timely manner. Maintaining contact with scheduled groups throughout the booking process. Responds quickly to guest requests in a friendly manner, and follows up to ensure guest satisfaction. Staying up to date on all group offerings and policies and on current programs. Assist with completing any required reports. Performing other duties assigned. Show less



Hilton Miami Downtown / Hilton at Resorts World Bimini

• • Sep 2015 - Aug 2017

  Supports all group team managers and Director of Sales to close business and everyday group operations. Daily answering phone calls, e-mails,and in-person inquiries regarding group visits,providing materials as requested. Create group proposals/sales materials /presentation,jump drives and sales kits for prospects as directed by Group Operations manager and or Director of Sales. Assists with drafting invoices and confirmation letters, securing deposits and working closely with the hotel to ensure to groups are accepted In a timely manner. Reserving site visits and updating group calendars, while maintaining contact with scheduled groups throughout the booking process. Maintaining and updating e-mail contact lists and other database. Responds quickly to guest requests in a friendly manner, and follows up to ensure guest satisfaction. Staying up to date on all group offerings and policies and on current programs. Assist with completing any required sales reports. Performing other duties assigned. Show less

• • Aug 2013 - Sep 2015

  To ensure that the highest quality of service is provided to the guest. Assisting casino hosts with any guest functions, including hotel stay, transportation needed, comp issuance, special events reservations and accommodations including check-in/out. Reservation services to all VIP guests, Knowledgeable in The following programs; DRS, CMP,RWCPS, OPERA, SEAWARE, LMS, ONQ, Microsoft (OFFICE, POWER-POINT, EXCEL) OUTLOOK. Also responsible in reviewing guest pay folio’s and settling the balances when necessary. Answering the phones in an orderly and timely manner without sacrificing the service level. Assisting the department as necessary to encourage a prosperous and friendly work environment. Show less



Seminole Hard Rock Hotel & Casino Hollywood

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Players Clup Representative/Security lead

  • Jan 2010 - Aug 2013

  • Enrolling members into the Rockin’ Rewards Club • Embossing and issuing club cards • Transporting supplies and forms • Assisting club members with questions • Redemptions and special requests • Promote all eligible guests to carded and tracked play • Enrolling customers in the Players Club • Conduct promotions and help facilitate special events and entertainment • Distribute information about the Casino to Guests • Meet and greet customers upon their arrival, including bus and tour groups. Show less