Experience

Tennessee Department of Intellectual and Developmental Disabilities

• United States
• Government Administration
• 1 - 100 Employee

• East Intake/Case Management Program Coordinator

  • Apr 2021 - Present



Community Network Services, LLC

• Knoxville, Tennessee, United States

• Quality Assurance and Compliance Administrator

  • Sep 2020 - Apr 2021



COMMUNITY NETWORK SERVICES LIMITED

• United Kingdom
• IT Services and IT Consulting

• Team Leader

  • Sep 2016 - Sep 2020

  Coaching a team of independent support coordinators, to ensure their work meets company standards and is in compliance with the state’s policies. Creating support plans for team members, and helping them reach creative solutions for the people they help support. Leading the “new team member” on-boarding process, and providing continued training as needed. Attending provider agency forums and policy planning meetings. Managing operations and collecting data for agency-wide performance measures. Leading focus groups, creating new tools, and overseeing pilot programs of those tools. Working with leadership teams from other agencies, and several state entities (TennCare, DIDD, etc ) Working with provider agencies to help them become accredited person-centered organizations. Show less



Community Network Services, LLC

• Independent Support Coordinator

  • Jul 2015 - Sep 2016

  Working with individuals who have intellectual/developmental disabilities, their families, and support networks Locating community resources and aiding individuals in application processes. Conducting monthly visits, "circle of support" meeting, and individual support plan meetings. Creating plans (Individual plans, transition plans, and etc.) Practicing Person-Centered thinking, and using person-centered tools. Crisis resolution. Monitoring incidents, investigations, and appeals. Locating provider agencies and helping individuals gain access to services. Amending plans to ensure their accuracy. Monitoring services and supports, and ensuring that each individual is happy, healthy, safe, and satisfied with the supports they receive. Advocating for individuals and their rights, and promoting self-advocacy. Show less



Service Coordination Inc

• United States
• Non-profit Organizations
• 300 - 400 Employee

• Service Coordinator

  • May 2014 - Jun 2015

  We connect individuals in the disability community to resources that help them reach their fullest potential and ultimately improve their lives. We respect their dignity and rights, and advocate for knowledge, choice, and freedom. We connect individuals in the disability community to resources that help them reach their fullest potential and ultimately improve their lives. We respect their dignity and rights, and advocate for knowledge, choice, and freedom.



Penn-Mar Human Services

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Resident Assistant

  • Jan 2012 - Jun 2014

  Provide direct support care to, and advocate for individuals in the disability community. Provide direct support care to, and advocate for individuals in the disability community.