Samantha Thorpe LLB (Hons) CII

Claims & Broking Technician at Ed.
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Skills

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Bio

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Credentials

  • Certificate in Insurance
    Chartered Insurance Institute
    Apr, 2016
    - Nov, 2024

Experience

  • Ed.
    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Claims & Broking Technician
      • May 2014 - Present

      Energy claims and broking technician, predominantly handling onshore claims Energy claims and broking technician, predominantly handling onshore claims

  • Tees
    • United Kingdom
    • Law Practice
    • 200 - 300 Employee
    • Support Team Assistant
      • Aug 2012 - May 2014

      I supported the Partner, Solicitor and Legal Executive within the Residential Property (conveyancing) department at Tees in Bishop's Stortford. This role involved dealing with all manner of queries from both clients and third parties alongside completing any tasks required in order to progress our conveyancing transactions. I proof read and drafted legal documents, ensured files were up to date and letters were typed, printed and sent promptly with the correct enclosures. I completed conveyancing searches, Stamp Duty Land Tax forms and organised the training of new support staff.

  • Vero Insurance New Zealand
    • New Zealand
    • Insurance
    • 200 - 300 Employee
    • Claims Consultant
      • Feb 2012 - Aug 2012

      The earthquakes in New Zealand created an unprecedented situation within the insurance industry so it was essential to keep up to date with ever changing government and CERA (Canterbury Earthquake Recovery Authority) guidelines and information with regards the rebuild programme and on-going land issues. Many of the claims we dealt with were sensitive so empathy, understanding, clear explanations and on-going communication with customers was essential. The earthquakes in New Zealand created an unprecedented situation within the insurance industry so it was essential to keep up to date with ever changing government and CERA (Canterbury Earthquake Recovery Authority) guidelines and information with regards the rebuild programme and on-going land issues. Many of the claims we dealt with were sensitive so empathy, understanding, clear explanations and on-going communication with customers was essential.

  • AAMI
    • Insurance
    • 200 - 300 Employee
    • Client Manager
      • Feb 2011 - Aug 2011

      I joined the AAMI team to help deal with the widespread floods that hit Victoria in February 2010. We managed these claims as a team of just 14 and had 5 days to learn the AAMI claims system and policies! We had 2 hour hold queues on the phones for a long time so an ability to deal with stressed and angry customers proved invaluable. I also dealt with 'escalation calls' in an effort to reduce customers feeling they needed to take their concerns to the ombudsman. I joined the AAMI team to help deal with the widespread floods that hit Victoria in February 2010. We managed these claims as a team of just 14 and had 5 days to learn the AAMI claims system and policies! We had 2 hour hold queues on the phones for a long time so an ability to deal with stressed and angry customers proved invaluable. I also dealt with 'escalation calls' in an effort to reduce customers feeling they needed to take their concerns to the ombudsman.

Education

  • Coventry University
    Bachelor of Laws (LLB), Law
    2006 - 2009
  • Birchwood High School
    1999 - 2006

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