Experience

Value Recovery Group
• United States
• Financial Services
• 1 - 100 Employee
• Accounting Analyst

  • Aug 2020 - Present


Germain Honda of Dublin

• Warranty Administrator

  • Aug 2012 - May 2020

• BDC Representative

  • Jul 2012 - Aug 2013

  Primary person responsible for Service appointment setting for 10 Service Advisers and 30 Service Technicians, while providing a high-level customer service to meet corporate satisfaction targets and quality standards.Appropriately resolve service complaints and inquiries, through direct contact with vehicle owners, potential owners, staff and management.Subject matter expert for current Honda vehicles, products and services, as well as develop a strong knowledge of all Honda and Dealership warranty contracts. Show less



BMW Financial Services NA, LLC

• United States
• Financial Services
• 700 & Above Employee

• Commercial Loan Document Analyst

  • Jan 2010 - Jun 2012

  Prepare commercial loan documentation; including legal documents and all supporting documents for commercial loans and lines of credit.Subject matter expert for all commercial loan documentation inquiries and software used to draft and save loan documents.Train credit department to use new software that will enhance the documentation process.Facilitate internal review of loan documents with credit managers and legal counsel, facilitate change requests, and organize closing books. Show less

• Commercial Credit & Accounting Support Specialist

  • Jan 2010 - Jun 2012

  Assist senior and mid-level credit analysts with credit reviews for commercial loans and mortgages; including processing financial statements, drafting documentation to accompany review, and insurance follow-up.Coordinate internal and external communication with credit analysts and team leaders on the status of credit reviews, draft documentation to communicate lines of credit to vehicle manufacturers. Develop and Maintain an Insurance Portfolio for all Commercial Loan Lines of Credit; analyze insurance coverage and communicate any high risk matters with management and credit analysts.Manage Service Loaner loan procedures; including processing credit reviews, coordinate with credit managers and communicate results to borrower and manufacturer.Assists Commercial Accounting with daily loan processing and reporting.Assists Credit Managers in preparing for internal and external audits. Show less

• Customer Relations Specialist & Warranty Specialist

  • Jul 2009 - Jan 2011

  Provided high-level customer services to vehicle owners, potential owners, BMW dealers, an BMW NA field staff.Appropriately resolved product complaints and inquiries, while maintaining high service levels to meet customer satisfaction targets and call quality. Interacted with BMW Dealer staff and managers to resolve outstanding warranty issues.Served as liaison between Ohio Customer Relations department and BMW's national warranty department in New Jersey. Subject matter expert for all current vehicle warranty contracts.Assisted the national office with warranty validation process for BMW vehicles imported into the U.S. through the military sales program. Show less



Aldi, Inc

• United States

• Assistant Manager

  • Jan 2008 - Jan 2009

  Assistant Unit Manager Assistant Unit Manager



Blockbuster, LLC

• United States
• 1 - 100 Employee

• Store Manager

  • Jan 2006 - Jan 2008

  Deliver exceptional customer service through effective leadership, coaching and by creating a positive and engaging store environment. Developed strategies which aligned with organizational priorities to drive enhanced revenue, profitability, and performance to budget. Analyzed and interpreted financial data to ensure an effective store plan is in place that exploits all revenue opportunities, controls costs and maximizes operating margin. Recruited and retained top talent through ongoing training and development and the creation of a positive store environment that fosters success and self accountability. Highlights: Drove sales increase of 17 percent over the previous year for a location generating more than $1M annually Received multiple awards for placing in the top 10 in regional sales drives Assisted district manager in developing financial training for other managers. Show less