Experience

Cortec Corporation

• Chemical Manufacturing
• 100 - 200 Employee

• Lead Customer Advocate

  • May 2021 - Present

  •Applies understanding of process to streamline customer order experience. •Responsible for providing quotations and managing outsourced product orders. •Effectively tracks and helps resolve problems with quoting, configuring, and delivering custom and outsourced products. •Serves as a subject matter expert and trainer in customer service processes and systems. •Applies understanding of process to streamline customer order experience. •Responsible for providing quotations and managing outsourced product orders. •Effectively tracks and helps resolve problems with quoting, configuring, and delivering custom and outsourced products. •Serves as a subject matter expert and trainer in customer service processes and systems.



Poppenga Foods

• District Manager

  • Jan 2018 - May 2021

  •Hiring Manager who handles recruitment, wages, coaching, training and development, and performance management. •Implement ServSafe food safety practices in restaurant processes. •Schedule corporate evaluations and oversee necessary changes in operations. •Maintain payroll information by collecting data, updating records, and answering questions or processing requests. •Navigate transfers in ownership and working with new teams to implement improvements in daily operations and management expectations. •Inventory management that ensures quality product while meeting financial targets. •Labor and productivity management to keep employees accountable and efficient while meeting financial targets.



Monk's Bar & Grill

• United States
• Restaurants
• 1 - 100 Employee

• Assistant General Manager

  • May 2016 - Jan 2018

  •Lead formal orientations to welcome employee and introduce expectations.•Provide welcoming customer service to all guests at Monk's. •Motivate staff to work efficiently and delegate tasks to keep work flow organized. •Assist in the assessment of all employees.•Schedule Front of House staff for weekly schedules and special events. •Handle donation requests and sponsor local events to support the community. •Manage bar inventory each term. •Lead formal orientations to welcome employee and introduce expectations.•Provide welcoming customer service to all guests at Monk's. •Motivate staff to work efficiently and delegate tasks to keep work flow organized. •Assist in the assessment of all employees.•Schedule Front of House staff for weekly schedules and special events. •Handle donation requests and sponsor local events to support the community. •Manage bar inventory each term.



University of Wisconsin-Eau Claire

• United States
• Higher Education
• 700 & Above Employee

• Student Office Intern

  • Jun 2015 - Aug 2016

  •Worked independently to complete tasks in a timely manner.•Communicated with faculty to process procurement card payments and phone bills. •Restructured filing system to be used as an organized base structure for each fiscal year end. •Led and trained employees on how to complete internal logs for daily transactions. •Worked independently to complete tasks in a timely manner.•Communicated with faculty to process procurement card payments and phone bills. •Restructured filing system to be used as an organized base structure for each fiscal year end. •Led and trained employees on how to complete internal logs for daily transactions.



Mondovi High School

• Dance Team Varsity Head Coach

  • Sep 2013 - Apr 2015

  •Addressed parental and administrative concerns immediately and professionally. •Evaluated the performance of assistant coaches and provide feedback in performance evaluations.•Coordinated student events by creating lesson plans and communicating with faculty. •Addressed parental and administrative concerns immediately and professionally. •Evaluated the performance of assistant coaches and provide feedback in performance evaluations.•Coordinated student events by creating lesson plans and communicating with faculty.