Assistant Ecommerce Account Manager

• Aug 2023 - Present

Ecommerce Account Manager Ecommerce Account Manager

Operations Specialist

• May 2023 - Present

Ecommerce data expert Ecommerce data expert

Operations Associate

• Sep 2022 - May 2023

Ecommerce Account Specialist

• Jan 2021 - Jul 2022

Non-Verbal Education Support

• Feb 2020 - Feb 2021

Ecommerce Account Specialist

• Apr 2019 - Feb 2020

Ecommerce Specialist

• Aug 2018 - Mar 2019

• Authored SOP for multiple e-commerce platforms, specializing in Amazon and eBay• Achieved and maintained 4.7/5 Star Store Rating for all accounts of seven distinct brands across multiple markets• Managed all aspects of customer service, including responding to all client messages and requests within a 24-hour window, processing Amazon pre-approved returns, processing shipment requests for our warehouse, and following up on customer feedback• Trained new team members on operating procedure, protocols, and platform specific standards Show less

Customer Resolution Team Representative

• Aug 2018 - Mar 2019

• Communicated directly with clients in response to each survey completed, in order to ensure a perfect client experience every time and facilitate repeat business• Resolved client issues including product problems, delivery delays, and unsatisfactory experiences with customer service representatives• Trained new team members on duties and responsibilities particular to this role

Social Media Specialist

• May 2018 - Aug 2018

• Managed three social media platforms (Facebook, Instagram, and Twitter) for two companies with combined revenue of over $20 MM in 2018• Respond directly to client messages and posts, both positive and negative to ensure positive brand image• Managed social media content across three platforms, including removal of content contrary to brand-specific image and values, responding to product and account inquiries in a timely manner, vetting content of paid advertisements• Monitored client interaction with paid advertisements on social media platforms• Developed expert-level competency in Spredfast Social Media management platform- Left this role due to promotion Show less

Call Center Customer Service Representative

• Mar 2018 - Aug 2018

• Interacted directly with clients via telephone conversations and email correspondence• Collaborated in a cross-functional team environment, interfacing daily with members and leadership of our Customer Escalation Team and Customer Service Coaching staff, and Consumer affairs Team• Problem and conflict resolution-Left this role due to promotion

Assistant to the Executive Chef

• Sep 2017 - Feb 2018

• Managed both FOH and BOH operations • Owned management of customer service standards and direct sales • Managed dinner prep for weekly gourmet dinners • Set-up and management of wine bar, butcher counter, deli services, food prep, cooking, market operations including butcher counter and deli services, sausage making, preparing pastries for our Cafe, stocking, cleaning, • Menu and recipe management • Special event and holiday meal planning • Beverage direction to include special tasting events, and management of product offerings for sales in café and market areas Show less

Online Sales Manager / Social Media Manager

• Sep 2015 - Aug 2017

• Directed and managed eBay store, creating all listings, communicating actively with customers, assessing collections to purchase for resale, responding to customer feedback, packing and shipping orders. • Maintained 99% positive eBay seller rating during tenure • Grew eBay sales by an average of 250% annually during tenure • Managed two social media platforms (Facebook and Twitter) for the store, posting weekly updates on new releases for comics, games, and other niche collectibles • Facilitated over 30% increase in Social Media following during tenure • Managed Yelp and Google business pages for the store • Managed day to day store operations • Managed customer experience • Managed yearly and monthly special events such as “Free Comic Book Day,” “Batman Day,” and “Halloween ComicFest” Show less