Assistant Branch Manager

• Jun 2023 - Present

Barista Trainer

• Dec 2021 - Jun 2023

Processed cash and credit payments efficiently in a quick paced environment, knowledgeable understanding of all product offerings to assist customers, provided one-on-one tutoring sessions with new partners to demonstrate new learnings tailored to their learning style, maintained a welcoming environment for customers by increasing the connection score to the highest in the Louisville district to a 55 rating Processed cash and credit payments efficiently in a quick paced environment, knowledgeable understanding of all product offerings to assist customers, provided one-on-one tutoring sessions with new partners to demonstrate new learnings tailored to their learning style, maintained a welcoming environment for customers by increasing the connection score to the highest in the Louisville district to a 55 rating

Assistant Store Manager

• Apr 2017 - Dec 2021

Assisted managing and training a shift management team of 12 people with addition of store with 60+ employees, communicated results and implemented reasonable goals for the team to achieve in which improved the store’s weekly sales by $10k, managed inventory to maintain food costs and stat variance, ensured store followed all food safety standards with a scorecard of 99, resolved customer and employee issues with quick diligence Assisted managing and training a shift management team of 12 people with addition of store with 60+ employees, communicated results and implemented reasonable goals for the team to achieve in which improved the store’s weekly sales by $10k, managed inventory to maintain food costs and stat variance, ensured store followed all food safety standards with a scorecard of 99, resolved customer and employee issues with quick diligence