Hospital Administrator

• Aug 2021 - Present

Practice Manager

• Dec 2015 - Apr 2021

Responsibilities include Human Resources, Facilities Management, Client Relations, Marketing, and Practice Leadership. Accomplishments: - Redefined the review structure by creating an evaluation system that integrated department, hospital, and personal goals. - Created a community-centered practice by hosting events and creating strategic business relationships. - Instituted a leadership team with Supervisors in every department. - Recruited, hired, on-boarded Associate Veterinarians. - Wrote Job descriptions for newly created positions - Planned a national meeting for members of a Management Group. Show less

General Manager

• Jan 2013 - Aug 2015

Responsible for the success of the South Bay Pooch Hotel including customer satisfaction, P&L, marketing, pet services, facility operations, and team leadership Accomplishments: - Surpassed annual sales goals by 25%. - Expanded new facility from boarding & daycare to include grooming, dog training, and retail. - Spearheaded marketing events that grossed attendance over 300 potential customers. - Implemented social media marketing channels through Facebook and Instagram. - Member of Corporate Change Management Council to drive business improvements company wide. - Initiated business best practices that are now implemented companywide. - Trained General and Assistant Managers for locations throughout Southern California. - Assisted business turn around at problem facilities. Show less

Customer Service

• Jun 2007 - Jan 2013

Interface with customers and explain kennel services procedures, check pets in and out of boarding facility, manage Facebook page, develop marketing/advertising ideas, enter and manage charges, correspond with clients, order kennel supplies, assist with planning, preparation and representation of events and fairs, shuttle clients to and from the kennel. Interface with customers and explain kennel services procedures, check pets in and out of boarding facility, manage Facebook page, develop marketing/advertising ideas, enter and manage charges, correspond with clients, order kennel supplies, assist with planning, preparation and representation of events and fairs, shuttle clients to and from the kennel.